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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32287 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1559 Showing 31,161-31,180 of 32,287 reviews
  • Rated 1 out of 5 stars

    Not Compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not work with my smart phone as the Best Buy staff said and the iPad functionality is limited. I returned it and got the Samsung Galaxy Buds3 Pro.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    6/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left AirPod be static here and there also others can’t hear me out the left AirPod. I will have to put both in just so they can hear me

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery runs down in no time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery always goes down quickly within two hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple air pod pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Apple air pod pros for my 21 year old son for Xmas, one already stopped wrking.. didn’t even last 4 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake Air pods, Please open and Check

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Fake Airpods Pro from Best Buy, serial number on box and Serial number of device, doesn't match and even i spoke to Apple and Best Buy representative

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not get

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get them, their supposed to have the noise cancellation feature and it doesnt work youcan still hear everything even with the boise cancellation on save tour money go with the previous generation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scammers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are scamming, DO NOT BUY. I honestly did not expect something like this to happen since it’s best buy. I received a box with a used airpod box inside and no airpods inside it, just empty boxes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping delay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping delayed. Won’t get in time to gift. Best Buy fail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the airpods have issues with the mic while on the call.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly stop working

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep disconnecting. Returned because I thought they were defective and traded for second pair. The second pair started doing the same thing. In middle of a call they would just stop working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very low quality, I had to buy the fourth generation and give these away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the airpods from best buy they have the same recurring issue that the airpods makes buzzing sound on and off. Even after disconnecting them and again connecting doesn't solve the issue. If there was a zero star option, I would’ve rated it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    trash service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical apple p1$$ p00r performance. bad battery life, connectivity and serviceability. replaced a totally decent phone due to connectivity issues only to have the same issues. Lame Crook and cookie bootie to blame.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unauthorized charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating this for the service! You went back and charged my card for your error! I am not pleased that you charged my card without my consent because you forgot to add taxes. Product great but not the shopping experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t received my order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t received my order . Tried to call the customer service first they said me that I gonna get my refund back and then now they are saying that I have to go the law enforcement etc. Playing with my time and all how come is it satisfying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me a damaged box, had to return it didn’t even want to check the product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod pros

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they fall out of my ear quite a bit and the sound is not very good. It goes up and down and starts to pick up. Sounds from other areas of my house.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted less than a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left AirPod stopped working by after less than a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so much

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too pricey to be so easy to lose. DIdn't like it; too troublesome

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bestbuy is a thief!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought some airpop at bestbuy and I only received the empty box. The airpop was stolen at bestbuy. I complained to bestbuy and they did not refund my money or the airpop. I will not buy anything from bestbuy again. They're thieves…

    I would recommend this to a friend