Customer Ratings & Reviews

Love them use them all the time to listen to music!

Excellent airpods with very nice features for best proce

These are the best AirPods I’ve ever had I love them.

!!!!!!!!!!!!!!!!Very good earbuds!!!!!!!!!!!!!!!!!!

Good, Very Easy to use, Nice to have when working.

Its fantastic airpods and new features are splendid.

These AirPods Pro 2 are fantastic. The sound quality is clear and rich, the noise cancellation works extremely well, and they connect seamlessly with my Apple devices. The battery life is great, and they’re comfortable enough to wear for hours. I also appreciate the transparency mode when I need to be aware of my surroundings. Overall, they’re a huge upgrade and well worth the investment

This item was already opened. It’s Christmas Eve and there’s nothing I can do about it now. I went to wrap the gift, having not opened the shipping package it came in, and much to my shock this AirPod Pro (2nd generation) has a broken seal on the top for sure and partially on the bottom. Best Buy, how do you let that happen? Buyer be warned. This was my daughter’s big gift. Now I’m wondering about the product itself. Very very disappointed. There were no issues with the bubble wrap envelope so this is 100% on Best Buy. I worry what my kid will open in the morning. I will definitely be returning this item. This is poor quality control. Wondering if someone at BB took the actual product out and replaced it with something inferior. Sooooo sooooo upset right now.

To use the volume control on the AirPod is difficult until you find just the right spot to it. The size is large for my ears and causes a lot of soreness.

In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

Great product and best deal I could find on the web

The Apple AirPods Pro 2 are hands-down the best wireless earbuds I’ve ever owned. Apple has refined nearly every aspect from the first generation, creating an experience that feels both premium and effortless. Sound Quality: The audio is rich, balanced, and crisp across all ranges. The improved Adaptive Audio and Personalized Spatial Audio make every song feel immersive—whether I’m listening to classical, pop, or podcasts. The new H2 chip delivers deeper bass and clearer mids without any distortion, even at higher volumes. Noise Cancellation & Transparency Mode: The Active Noise Cancellation (ANC) is incredibly effective—easily blocking out traffic, plane noise, and background chatter. The Adaptive Transparency Mode is also a game-changer, automatically adjusting to loud sounds around you without losing awareness of your environment. Comfort & Fit: Apple includes multiple ear tip sizes, and the fit is secure yet comfortable for long listening sessions. They’re light enough that I forget I’m wearing them, even during workouts or long flights. Battery Life & Charging: Battery life has noticeably improved—around 6 hours on a single charge, and more than 30 hours with the MagSafe case. The case itself is compact, charges via Lightning, USB-C, MagSafe, or even an Apple Watch charger—super convenient! Smart Features: The Find My integration and built-in speaker on the charging case make locating them so easy. Touch controls for volume adjustment are smooth and intuitive. Pairing and switching between Apple devices are instant, as always. Verdict: The AirPods Pro 2 deliver outstanding sound, world-class noise cancellation, and seamless Apple ecosystem integration. They’re pricey, but worth every penny for the quality and convenience they provide.

These AirPods Pro are amazing. The sound quality is clear and balanced, and the noise cancellation works incredibly well in busy places. They connect instantly with Apple devices and the battery life lasts a long time. They are also very comfortable to wear, even for extended periods. The transparency mode is useful and calls sound very clear. Definitely one of the best wireless earbuds I’ve used.

I really like my AirPods Pro 2nd generation. They are really good earbuds!

The airpods pro is definitely a no brainer solid earbuds. Just wish the fit was better even though its subject.

I’m very impressed with these AirPods Pro 2. The sound quality is amazing, clear, balanced, and with great bass. The active noise cancellation works really well, blocking out background noise so I can fully enjoy my music or focus when needed. They are also very comfortable to wear, even for long periods of time, and the fit feels secure. The transparency mode is a great feature when I need to stay aware of my surroundings. The battery life is solid, and the charging case is compact and convenient to carry everywhere. Pairing with my Apple devices was instant and seamless. Overall, these are high-quality earbuds that deliver excellent performance. I highly recommend them!

Started hearing a loud screeching sound a week after purchase. It stop and never heard again. Hopefully no problems.

Amazing sound but one of the headphones does not call Siri. Maybe it’s a malfunction

These are the only pictures I took. This is the representative who handled it over phone and shipped a replacement he stated for us to send in the Walmart  one we received which shows ot was received by you guys already showing proof of the item we got which was NOT best buy airpods and we clearly know Best Buy does not have Walmart  merchandise. I've talked to 3 representatives over phone since after him because kept saying it was preparing for pickup at a Highland store because I feared this would happen again so requested for it to be picked up by ME. Now I have paid for some airpords  we never got instead were stolen or switched during shipping them. These are a Christmas  gift for our daughter. I understand  and realize the reason for an investigation  but we have done everything  we were asked to do in order to receive our airpods for our daughter before c and we still have NO airpods but paid for these. Please please something  has to be done this is stressful  and very upset as we have purchased other items for our kids for Christmas  from best buy and we receeived those items through delivery ordered airpods and this happens.

Sound ok , not really hi res . Got them on sale best deal would not buy regular price.