Customer Ratings & Reviews

Absolutely love my new AirPods they came with a great warranty through Best Buy!!

Best price and service. Easy to use. Bought case too help with keeping from losing.

I love it so much. She was the best item I ever got. I will buy it again.

The Apple AirPods Pro 2 have exceeded my expectations in almost every way, offering crisp and balanced sound quality with incredibly effective active noise cancelling that transforms loud environments. Transparency mode feels natural, and the new hearing-aid-like feature enhances voices in conversations without sounding artificial, making even TV watching easier at lower volumes. The earbuds fit comfortably for long listening sessions, and the silicone tips create a secure seal without pressure. Call quality is excellent thanks to improved microphones, and the lightweight case with a lanyard loop adds convenience. Battery life reliably lasts through a full day, and the case charges quickly with MagSafe or USB-C. Spatial audio is immersive for movies, especially with Dolby Atmos, and switching between devices is fast and seamless. The volume control gesture feels intuitive, and the overall build quality is durable and premium. Adaptive Audio automatically adjusts to surroundings, making listening effortless. Sweat and water resistance help during workouts, and the Find My support with a built-in case speaker provides peace of mind. The earbuds stay secure during runs, and podcasts, audiobooks, and music all sound excellent across genres with punchy bass and clear mids and highs. The hearing enhancement feature is a thoughtful step forward in accessibility, showing Apple’s commitment to user needs. Setup is simple, the case holds multiple extra charges, and Siri works flawlessly. Overall, every feature feels refined, the improvements are meaningful, and the AirPods Pro 2 deliver exceptional value. I’m extremely satisfied with this purchase and would absolutely recommend them to anyone looking for premium wireless earbuds.

Bought them for my son’s birthday and he loves them. Uses them everyday.

I ordered Apple AirPods from BestBuy on June 11 as a birthday gift, with delivery promised by June 13. The money was supposed to be charged AFTER I got my package — guess what? The AirPods never showed up, but the money was immediately taken from my account. I called customer service multiple times — no real help, just endless calls and an automated email telling me to “wait until June 26” and then I could maybe request a refund if the package didn’t magically appear. Well, June 27 came. No AirPods. No money back. Nothing. I had to waste my time going to a BestBuy store in person — they looked up my order, shrugged, and told me the order was cancelled. But they still had my money! The best answer they could give me? “Wait until August 26 to get your refund.” So let’s sum this up: No product. Money gone for months. Zero accountability. Useless, careless customer service. I ended up disputing the charge with my bank because BestBuy clearly didn’t care. Never again. If you want to lose money, time, and your mind — order online from BestBuy. If not, STAY AWAY.

Great product. It’s very clear and easy to connect. I love the everything on it.

This is best earphones! Really like it! BestBuy 1Love

Love my AirPods! I use them daily and never have issues. One of my staple devices.

Excellent service the gentleman that helped me was very patient and helpful.

This is an awesome product for a great value. A small delivery issue but resolved very quickly

So far so good don’t have no problems with the airpods

Excellent product with good price at Best Buy shop

I enjoy the airpods I got from Best Buy. I really enjoy listening to them when I am at work

One of the great product purchased from Best Buy, always love the staff very friendly and nice

great , my husband is a truck driver and these are amazing

If i was an apple fan boy, i would rate 5 stars. Since i am not, i have to rate 4 stars. These buds constantly fall out of my ear. Have tried all tips and all angles. No luck. Went back to the base model apple buds.

The airpods are nice themselves but they need to stick with the lightning port!

I am very happy with my purchase. I would recommend this product to my friends/family.

they work super well i love them so much and super easy to pair