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Customer reviews

Rating 4.8 out of 5 stars with 31979 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, which is a significant highlight, along with the product's comfort, great battery life, and secure fit. Users also value its reliable connectivity and the useful transparency mode. However, some customers find the product to be a bit overpriced and have expressed minor dissatisfaction with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 31,979 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Game-Changer in Wireless Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are a remarkable upgrade in every way. From crystal-clear audio quality to next-level noise cancellation, they deliver a premium listening experience that’s hard to beat. The adaptive transparency mode works seamlessly, letting in just the right amount of ambient sound when needed. The improved battery life and new case with Find My support make everyday use even more convenient. The fit is snug and comfortable, perfect for workouts or long listening sessions. Pairing is instant with Apple devices, and the spatial audio creates an immersive, theater-like soundstage. If you’re looking for top-tier wireless earbuds with smart features, rich sound, and unbeatable integration with the Apple ecosystem, the AirPods Pro 2 are hands down the best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro 2 Review: A Major Upgrade The AirPods Pro 2 offer incredible sound quality, comfort, and advanced features that set them apart from other wireless earbuds. Sound Quality & ANC With the new H2 chip, the sound is clearer, with rich bass and sharp treble. The Active Noise Cancellation (ANC) is top-notch, blocking out distractions, and the Transparency mode lets you hear your surroundings when needed. Comfort & Fit They’re lightweight and come with silicone tips in different sizes for a comfortable, secure fit. Perfect for long listening sessions. Battery Life You get up to 6 hours of use with ANC on, and 30 hours with the charging case, making them perfect for all-day use. Apple Ecosystem If you're an Apple user, they integrate seamlessly with all your devices, and the Spatial Audio feature makes for an immersive experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A Sonic Marvel Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Apple AirPods Pro (2nd Generation) and have been thoroughly impressed with the audio experience they deliver. From the moment I popped these sleek earbuds into my ears, I was transported into a world of rich, immersive sound. The active noise cancellation feature is a game-changer. Whether I'm in a bustling coffee shop or on a noisy commute, the AirPods Pro effectively drown out the background noise, allowing me to enjoy my music, podcasts, or calls without any disruptions. The transparency mode is equally impressive, providing a seamless transition between immersing myself in my surroundings and getting lost in my audio. The fit is snug and comfortable, thanks to the three sizes of silicone ear tips that come with the AirPods Pro. This not only ensures a secure fit but also contributes to the impressive noise isolation. I can wear them for extended periods without any discomfort, making them ideal for long flights or work sessions. The controls are intuitive, allowing me to play/pause, skip tracks, and answer calls with a simple squeeze. Siri integration is seamless, making it easy to control my music and access information hands-free. Battery life is impressive, offering several hours of listening time on a single charge, and the wireless charging case ensures they're always ready to go. The sweat and water-resistant design also make them suitable for workouts or outdoor activities. While the AirPods Pro come with a premium price tag, the audio quality, noise cancellation, and overall user experience make them a worthwhile investment for anyone seeking a top-notch wireless earbud solution. Apple has once again set the bar high with the AirPods Pro (2nd Generation).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Number 1 Option for those in the Apple Ecosystem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPod Pro 2 is an amazing product to add to your arsenal if you are already in the Apple Ecosystem. I can’t speak for non Apple users but for those who do use Apple Products, the AirPod Pro 2 has got to be the best true wireless option when searching for a new set of earbuds. At a glance the sound quality is above average, what makes the sound and experience of the AirPods so great is the noise cancellation and Spatial Audio. The different noise options such as the transparency feature and the adaptive audio is really what sold me on the AirPods. The different noise options offer so many different use cases, transparency is great when you need to hear your surroundings such as on a run or at work and the noise cancellation is so good that it helps when you want to go into a deep focus or just tune out the world. I’ve never been a fan of in-ear earbuds, but surprisingly the AirPod Pro’s are fairly comfortable especially over long time periods. The choice of different sizes is helpful. Best of all having USB C and MagSafe is a Plus. I can charge them on the go with my Mac but when I’m home, I can throw them on my MagSafe charger. Battery life is great and I’ve never really had a problem with them dying. As long has you have decent charging habits, they shouldn’t really die on you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple Nailed It – Again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I’d say this, but these AirPods actually make my daily life better. From the moment I popped them in, the difference was obvious—richer sound, deeper bass, and ridiculously good noise cancellation. It’s like stepping into my own personal concert or quiet zone whenever I need it. The Transparency Mode? Unreal. It somehow makes outside noise sound more natural than my actual ears do. And the little things matter—the case now has a speaker (so losing it is way harder), USB-C charging is a win, and they fit crazy comfortably. Battery life holds up all day, and Apple’s Adaptive Audio feature makes volume adjustments feel almost… psychic? If you’re in the Apple ecosystem, these are the upgrade you didn’t know you needed. Pros: Best-in-class ANC, adaptive sound, ultra-comfortable, Find My speaker, USB-C Cons: Pricey, but once you try them, you’ll get it Would I buy them again? Without hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding Sound and Features Worth Every Penny!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Sound and Features – Worth Every Penny! ⭐⭐⭐⭐⭐ I recently purchased the AirPods Pro 2 from Best Buy, and they’ve exceeded all my expectations! The sound quality is phenomenal, with deep bass and crystal-clear highs. The Active Noise Cancellation is like magic—it blocks out distractions perfectly, whether I’m working, commuting, or just relaxing. The transparency mode is also impressive, allowing me to stay aware of my surroundings without removing the earbuds. The fit is incredibly comfortable, even for long periods, and the multiple ear tip options make it easy to find the perfect size. The battery life is stellar, lasting longer than I expected, and the charging case is sleek and easy to carry. Pairing with my devices was seamless, and I love the added features like precision finding and volume swipe controls. Best Buy’s service was excellent as always—the pickup was quick and hassle-free. If you’re on the fence about upgrading, don’t hesitate. The AirPods Pro 2 are worth every penny. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fake

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will give a -10 rating. It looks like trash. No serial number and manufacturer information on the product. Serial number in the website is not matching with the Apple service. Fake product. Worst Customer Service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Compact, Powerful, and Perfect for Everyday Use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro have completely changed how I listen to music and take calls on the go. The sound is incredibly clear, with deep bass and detailed highs. The active noise cancellation works surprisingly well for earbuds – it blocks out background noise so I can focus, whether I’m working or commuting. They’re super comfortable and stay in place even during workouts. I also love the Transparency Mode – it’s great for quickly tuning into the world without taking the earbuds out. Pairing with my iPhone is seamless, and switching between Apple devices is effortless. Battery life is solid, and the MagSafe charging case is super convenient. Overall, the AirPods Pro are compact, powerful, and a must-have if you’re in the Apple ecosystem. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro (2nd Generation)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and top-tier noise cancellation. The transparency mode sounds very natural, and they’re comfortable even for long use. Battery life is solid, and they pair instantly with Apple devices. The added features make a noticeable upgrade from the previous version.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    True to the Hype: My Real Experience with AirPods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was cautiously optimistic when I picked up my AirPods Pro 2nd Gen from Best Buy. I've heard a lot about them, and I wanted to see if they truly lived up to the hype. Here's my honest take: Rich and Realistic Sound: The audio quality is impressive. It's not just about the volume but the clarity and depth of sound that make these special. Whether I'm listening to my favorite tracks or catching up on audiobooks, the AirPods deliver a solid performance. The noise cancellation is a neat feature, useful in noisy environments, though not entirely isolating – which, in some cases, is actually a safety plus. Comfort for Everyday Use: These earbuds are surprisingly comfortable. They fit well in my ears and don't cause discomfort, even after a few hours. It's a balance of snug fit and gentleness that I appreciate during my daily routines. Dependable Battery Life: The battery life is reliable, getting me through most of my day without a hitch. While I do need to charge them more frequently than some other gadgets, the fast charging feature is a lifesaver. User-Friendly Connectivity: Pairing with my devices was straightforward and hassle-free. The touch controls are intuitive, though it took a bit of practice to get used to them. Once I did, they became second nature. Best Buy's Service: What made this purchase truly satisfying was the service at Best Buy. The staff were knowledgeable and helpful, making sure I got exactly what I needed. Their customer service was top-notch, adding to the overall positive experience. In conclusion, the AirPods Pro 2nd Gen are a solid choice for anyone looking for quality wireless earbuds. They're not perfect, but they strike a great balance between functionality and comfort. Paired with the excellent service at Best Buy, this purchase was a win for me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Also trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. The algorithm is making me use fifty characters to say these ear plugs are trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came broken. The top of the AirPods case came broken and missing parts

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional Upgrade with AirPods Pro 2 Type C

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading to the AirPods Pro 2, with Type C charging I must say that I'm really impressed with the improvements Apple has made. Here's my personal take on these earbuds; Design and Comfort; The AirPods Pro 2 maintains Apples signature minimalist design. They fit perfectly in my ears providing comfort during periods of use. The silicone tips come in sizes ensuring a fit for different ear shapes. Sound Quality; I've noticed an enhancement in quality. The bass is richer. The overall clarity is exceptional. Whether its music, podcasts or taking calls the sound remains consistently crisp and immersive. Active Noise Cancellation (ANC); The ANC feature on the AirPods Pro 2 is truly outstanding. It effectively blocks out background noise, which's a game changer for me during commutes or in environments. Additionally the transparency mode is an addition as it allows me to remain aware of my surroundings when necessary. Battery Life and Type C Charging; I'm really impressed, with the battery life; it easily lasts throughout my day on one charge. Moreover having Type C charging capability is an update as it aligns with the universal charging standard and offers charging times. Features; Pairing my devices with the Apple H1 chip is really smooth. I love how easy it is to control with a few touches and the customization options, on the iOS interface are great. The Find My feature is a lifesaver for someone like me who tends to misplace things. In terms of experience I have to say that the AirPods Pro 2 Type C is an improvement compared to its previous version. The sound quality has noticeably improved the noise cancellation works effectively. The convenience of Type C charging makes it a worthwhile investment, for anyone seeking high quality earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Fit

    Rated 5 out of 5 stars

    Best AirPods Yet!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best AirPods yet! They are very noise cancelling and never fall out of my ears when working out and have no issues with connecting them and they have a great charge on them and last a long time highly recommend to anyone wanting wireless earbuds!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Empty airpods box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately mi ipods came with empty box looks it was a open item or something i reported to customer service and they do nothing but waste my time end of the story i lost $250 . Poor and unprofessional service here

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My package arrived in a destroyed box with stains like takis. It was horrible to receive the package that way. I trusted best buy to avoid these things.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Title: A New Hope for Wireless Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid Star Wars fan, I have to say, finding the AirPods Pros felt a bit like discovering I was Force-sensitive—absolutely game-changing! From the moment I unboxed them, I knew these weren’t just any earbuds; these were my new co-pilots on every adventure, from dodging the hectic rush-hour traffic on the subway to navigating the quiet corridors of my office. The noise cancellation feature is like having my very own force field, blocking out the bustling world of Coruscant around me. Meanwhile, the transparency mode keeps me attuned to my surroundings, ready to dodge any Stormtroopers that come my way. The sound quality? Crisp and clear, like the chime of lightsabers clashing—it’s that moment when Luke Skywalker first ignites his lightsaber, pure magic. Battery life is impressive too—strong enough to last through a marathon viewing of the entire saga, or perhaps a lengthy debate on who’s the best Sith Lord. And the comfort? Let’s just say, Yoda could meditate with these in and forget they’re there. To put it simply, the AirPods Pros have made me feel like I’ve jumped to lightspeed in the realm of audio experiences. Whether you’re a Rebel Alliance recruit or a seasoned Jedi Knight, these earbuds are your must-have accessory in the galaxy of sound. May the Force be with you, and your music always be with you, thanks to AirPods Pros! Hope this captures the spirit of both Star Wars and the impressive features of the AirPods Pros!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sent used pair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent a used/ broken product. The earbuds were broken and the hinge on the case were bent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Subtle but noticeable updates

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are a game-changer. The sound quality is incredibly clear with rich bass and crisp highs, and the Active Noise Cancellation is seriously impressive — perfect for tuning out distractions. The Transparency Mode feels natural and is great for staying aware when needed. Battery life is solid, and the updated case with Find My support is a nice touch. They fit comfortably for hours, and the improved touch controls make them super easy to use. Whether you’re commuting, working out, or just relaxing, these are easily the best wireless earbuds I’ve used. Apple nailed it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the AirPods Pro 2. The sound quality is clear and powerful, with deep bass. Active Noise Cancellation works extremely well and blocks outside noise effectively. Transparency mode feels natural, they are comfortable to wear, and the battery life easily lasts throughout the day.

    I would recommend this to a friend