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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 32007 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, which is a significant highlight, along with the product's comfort, great battery life, and secure fit. Users also value its reliable connectivity and the useful transparency mode. However, some customers find the product to be a bit overpriced and have expressed minor dissatisfaction with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 32,007 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Air POD pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! The headphones are great, noise cancelling and comfortable to wear!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    High quality sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, these are my go to earphones, sound quality is superb, they last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super pratical, not a whole lot to dislike.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things, you don’t have to shove them deep in your ear canals like you would the B&O EQ’s or the Sennheiser mtw3’s. The noise canceling is amazing, as if you are transported to a realm with zero audio stimuli until you hit that play button. Maybe I’m exaggerating but they are definitely nice. I also go back and forth with my galaxy s22 ultra and my ipad and apart from manually connecting them they are pretty seemless. I would consider these earphones mid range when it comes to sound. Ultimately, there isn’t a day that I don’t use them because they are such a pleasure to use and listen to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great upgrade! Recommond esp when on sale!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely a great improvement from the 1st gen. I like the new hand gestures which you can adjust the volume, and the noise canceling and transparent mode works better. The new case is great too as it has a speaker, which can give you notification sounds for charging and when the battery is low.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 4 out of 5 stars

    Airpods Pro 2 - Pretty solid device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid device, it picks up what you're listening to automatically without needing to connect. The best thing about this is the noise cancelling that it has just by putting them on, the audio around you without any music playing automatically gets reduced. I don't like that they got rid of the double tap feature that the first generation had (now you have to do this weird tap thing which isn't as intuitive). The soft ear case nubs are good, but they do fall out of my ear (I originally tried the default size and switched to large, I think I'll have to go back to the default size.)

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    My Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are top notch, a very serious set of AirPods. The sound is fantastic, next to the sound of the over the ear headphones priced above $400. My Beats Studio don’t quite measure up. If you keep them in your ear, go for it. I did.Best connectivity ever in an Apple product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best ones out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the original AirPods and they stay in my ear with no problem. The noise cancellation is 10/10.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very happy with these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these air pods. I have had trouble with other brands in the past that wouldn’t fit my ears well and would fall out. I have no problems with these. I am also amazed with the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This series is good at cancelling noise and is great for listening to music. They are comfortable and much better upgrade than last model. Connects quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product long lasting charge and great listening.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Should've Upgraded Sooner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the longest time, I was hesitant on upgrading from my air pods gen 1 but after they finally gave out on me after so many years, I finally got the pros. It comes with different sizes of the silicone pieces so you can tailor it to your preference. I first tried them when I was on a 6hr flight and was so pleasantly surprised by the noise cancellation. It was very quiet and peaceful and I was additionally surprised by how crisp the sound of the video I was watching. TLDR: GET ITT

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good Air Pods Pro 2. Horrible BB chat experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice version of air pods by Apple. Unfortunately, I had an unpleasant experience with Best Buy’s online chat customer service. Initially, I bought this from BB’s BF deals. A couple of days after I picked these up from our local BB I saw that two other competitors (Target and Amazon) had a lower price for these same Air Pods Pro 2. I tried to do a price match thru the BB app, but it kept telling me they couldn’t verify it. So, I tried the chat option. I told the rep that I saw a lower price and would like a price match. The rep told me they couldn’t price match. I insisted that I have a screen shot and the link of the item from Amazon. However, she insisted they couldn’t price match. She said it’s their policy. I got upset because I know BB does price match. Oh well. I decided to return this item back to our local BB store and buy the lower priced one from Amazon. When I returned this, the associate from our local BB store said I should’ve been given a price match. It’s just a frustrating experience overall. Who knows, maybe the online chat customer service rep wasn’t knowledgeable at all and still needed some extra training. But, BB needs to get their policies straightforward so their customer service reps aren’t giving contradicting answers. I have the chat log too if anyone from BB wants to contact me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Still loving my purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highest quality yet to me, as far as the noise cancellation! I can literally choose to not hear a thing in my background if I choose to. The battery life is very impressive I’m satisfied overall! Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Very good buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well. Sound is very good.They charge quickly and last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    BEST earbuds I’ve used!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made in a long time! The sound quality, battery life, there so easy to use and connect. I couldn’t be happier!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Wireless earbuds worth every penny!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are no better wireless earbuds than these, if you have an apple device. Transparency is my favorite mode and only use them in that mode. Great battery mode, even with transparency mode enabled all the time!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best EarPods ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply the best EarPods I have ever used!.The sound is flawless, I can hear every little instrument in every song that I haven’t heard before. It’s also beautiful looking and fits very comfortably in both ears which was always a problem for me until now.Its one of the best purchase I have made and worth every penny.Highly recommended!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect AirPods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good AirPods it’s perfect for me, I use it every day at work and it fits perfectly in my ears and the sound quality and battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Hello

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound, the battery life and the connectivity all working excellent. Best recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    All in all good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my girlfriend and she loves them, says they are almost better than anything else she’s had, the fit is perfect and the buds don’t fall out but she says the noise cancelling could be better but the battery life, sound quality, ease of connection, and fit more than make up for noise cancelation

    I would recommend this to a friend