Customer Ratings & Reviews

I'm absolutely livid about this whole situation! The fact that the package was poorly packaged is bad enough, but finding that there were no AirPods in the box, and instead just A SILICA GEL PACKET AND A USED TAPE?! Yes, I swear I didn’t lie about what I have received. That is a blatant fraud and a disgusting display of disrespect towards me as a customer. It's not like they simply forgot to include the item I purchased - this was a deliberate attempt to deceive me. I can't believe the audacity of this company. And then to top it all off, I've been trying for TWO WHOLE WEEKS to get this resolved through their customer service, and absolutely nothing has been done. I'm so unbelievably disappointed and frustrated with the complete lack of assistance and accountability from BestBuy. This is completely unacceptable, and I swear I will never give them another penny of my business again after this outrageous experience. They've really shown their true colors, and I want nothing more to do with them moving forward.

I absolutely love my Airpods these were gifted to me from my son

Love it! I use them every time I workout. I would highly recommend them to everyone.

Very good headphones, the best ones that I ever had

Great choice of earbuds I recommend it to anyone. Had the olds ones and switched

Nice quality and staff was nice. Purchasing the AirPods was an easy process

The 1st gen felt better. This 2nd gen are still a great pair of earbuds.

I love my airpods they are so good to use and I really enjoy myself with them

I have bought the best products at Best Buy. It is the best place for all types of devices.

Good AirPods nice features and very reliable to get

APPLE’S AIR POD PRO ARE THE BEST HIGHLY RECOMMEND IT

Awesome product! Very durable for the price. Always get my apple products from best buy

I am using the product for a month from now , i just love The airpods , its 100% original

I got the airpods pro for my son and my husband and they both love them

I got a pair from BestBuy, the ANC was not working. I returned that and got a new pair. Same issue! Then I went directly to apple for diagnossiss. And guess what they said, they are fake !!! I am attaching the report from apple. Apple said, "Could tell by discoloration, case is too wide, hinge is too lose, gap in case, indicator light is not the correct color, and the case makes an unknown ding sound when plugged in and opened." BestBuy did refund me but, I had too visit the store three times. And for a brand like BestBuy, this is very disappointing. I will be avoiding BestBuy from now on. You should too. Not worrth the hassel. A google search shows that this has been going for a long time. May be they just don't care.

In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

Great product. Service was great at this store as well, everyone was so helpful.

A great item, its functionality is great. I RECOMMEND IT

Awesome product, best in the market, and thanks Best Buy that making sales sometimes

i love it and it’s perfect for everyday use and it’s very convenient for your work out too