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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.8 out of 5 stars with 31531 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 31,531 reviews
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the airpods I got from Best Buy. I really enjoy listening to them when I am at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods are nice themselves but they need to stick with the lightning port!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound quality... terrible fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i was an apple fan boy, i would rate 5 stars. Since i am not, i have to rate 4 stars. These buds constantly fall out of my ear. Have tried all tips and all angles. No luck. Went back to the base model apple buds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the great product purchased from Best Buy, always love the staff very friendly and nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are too good!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. I would recommend this product to my friends/family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well. As expected as they are Apple. The ANC is amazing too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFECTION

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a box, well packaged and works as it is supposed to!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect all the time! The product is wonderful and so is the experience of shopping at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tends to fall out my ear here and there but nonetheless one of the best headphones out there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted to own one and I have no regrets at all.I will highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received counterfeit product from NextGen Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This retailer, "NextGen Tech," sent me counterfeit airpods. Counterfeit. Imposters. The serial number listed on the package was bogus. Best Buy online blamed me, not this third party retailer. Luckily the store helped me return this bogus product. Beware shoppers - much of what's on Best Buy's website is not from Best Buy, but from these third party merchants. And when there is a problem with these merchants, Best Buy throws up their hands and says they can't help, even though Best Buy is the party that I paid. Don't buy from this merchant, or any other third party merchant that Best Buy has on their website, unless you are certain you can trust them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get product would definitely recommend to my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The world is very different

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent my favorite the employees is very well and very good I love best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple AirPod review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I use them every time I workout. I would highly recommend them to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AirPod Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New AirPods are working great! Loving the new updates to them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AIRPODS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice of earbuds I recommend it to anyone. Had the olds ones and switched

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and worth product at this cost I like it very much

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A BIG DISRESPECT FROM BESTBUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm absolutely livid about this whole situation! The fact that the package was poorly packaged is bad enough, but finding that there were no AirPods in the box, and instead just A SILICA GEL PACKET AND A USED TAPE?! Yes, I swear I didn’t lie about what I have received. That is a blatant fraud and a disgusting display of disrespect towards me as a customer. It's not like they simply forgot to include the item I purchased - this was a deliberate attempt to deceive me. I can't believe the audacity of this company. And then to top it all off, I've been trying for TWO WHOLE WEEKS to get this resolved through their customer service, and absolutely nothing has been done. I'm so unbelievably disappointed and frustrated with the complete lack of assistance and accountability from BestBuy. This is completely unacceptable, and I swear I will never give them another penny of my business again after this outrageous experience. They've really shown their true colors, and I want nothing more to do with them moving forward.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best Apple products on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Airpods these were gifted to me from my son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and staff was nice. Purchasing the AirPods was an easy process

    I would recommend this to a friend