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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.8 out of 5 stars with 31541 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 31,541 reviews
  • Rated 1 out of 5 stars

    SCAM! DO NOT BUY!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for name and price but Samsung is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro are good but the fit in ears is not as comfortable as the Samsung Air Pods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good experience with the purchase. Sales rep were super friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great only problem is sometimes they randomly disconnect but then reconnect after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORK GREAT!! BEST BUY IS MY GO TO STORE FOR ALL TECH NEEDS!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airpod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product i would recommend to anybody who wants them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is life-changing, Definitely worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product & customer service. I always love to buy product from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift to my mom, can’t go wrong they are new AirPods as described.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buy from here they give the best deals!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EarPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my product and it was easy to acquire them with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I made this review for a chance at the gift card t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These is good frrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr Great even.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best wireless air buds u can get out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing simply the best wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot live without these now I practically use them all day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are the best AirPods!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great!! So happy with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Safety seal already broken. This is not a new item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was already opened. It’s Christmas Eve and there’s nothing I can do about it now. I went to wrap the gift, having not opened the shipping package it came in, and much to my shock this AirPod Pro (2nd generation) has a broken seal on the top for sure and partially on the bottom. Best Buy, how do you let that happen? Buyer be warned. This was my daughter’s big gift. Now I’m wondering about the product itself. Very very disappointed. There were no issues with the bubble wrap envelope so this is 100% on Best Buy. I worry what my kid will open in the morning. I will definitely be returning this item. This is poor quality control. Wondering if someone at BB took the actual product out and replaced it with something inferior. Sooooo sooooo upset right now.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, good earbuds that work well with my Apple Devices. Have had some minor issues with paring but they self resolved. If you can get them on sale they’re a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love shopping at Best Buy, they have great deals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Great AirPods. Wouldn’t trade them in for anything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    USB c is by far better than the lightning port

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, love that the EU forced apple to ditch the lightning port

    I would recommend this to a friend