Customer Ratings & Reviews

In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

great customer service and quality product from best buy.

This item was already opened. It’s Christmas Eve and there’s nothing I can do about it now. I went to wrap the gift, having not opened the shipping package it came in, and much to my shock this AirPod Pro (2nd generation) has a broken seal on the top for sure and partially on the bottom. Best Buy, how do you let that happen? Buyer be warned. This was my daughter’s big gift. Now I’m wondering about the product itself. Very very disappointed. There were no issues with the bubble wrap envelope so this is 100% on Best Buy. I worry what my kid will open in the morning. I will definitely be returning this item. This is poor quality control. Wondering if someone at BB took the actual product out and replaced it with something inferior. Sooooo sooooo upset right now.

Just an unreal piece of Technology to please your ears.

very good very good very good very good very good v

Prefect product and upgrade to my old ones. A must have

AirPods are a reliable product that I enjoy very much

Fantastic pieces of work these little guys are!!!!

Good Excellent I’m very happy I recommend it so much

Love them use them all the time to listen to music!

I love this AirPod, work very well with all the mode.

!!!!!!!!!!!!!!!!Very good earbuds!!!!!!!!!!!!!!!!!!

Good, Very Easy to use, Nice to have when working.

Excellent airpods with very nice features for best proce

These are the best AirPods I’ve ever had I love them.

Its fantastic airpods and new features are splendid.

Great product and best deal I could find on the web

I really like my AirPods Pro 2nd generation. They are really good earbuds!

This retailer, "NextGen Tech," sent me counterfeit airpods. Counterfeit. Imposters. The serial number listed on the package was bogus. Best Buy online blamed me, not this third party retailer. Luckily the store helped me return this bogus product. Beware shoppers - much of what's on Best Buy's website is not from Best Buy, but from these third party merchants. And when there is a problem with these merchants, Best Buy throws up their hands and says they can't help, even though Best Buy is the party that I paid. Don't buy from this merchant, or any other third party merchant that Best Buy has on their website, unless you are certain you can trust them.

The airpods pro is definitely a no brainer solid earbuds. Just wish the fit was better even though its subject.