Customer Ratings & Reviews

!!!!!!!!!!!!!!!!Very good earbuds!!!!!!!!!!!!!!!!!!

These are the best AirPods I’ve ever had I love them.

Good, Very Easy to use, Nice to have when working.

To use the volume control on the AirPod is difficult until you find just the right spot to it. The size is large for my ears and causes a lot of soreness.

These AirPods Pro are amazing. The sound quality is clear and balanced, and the noise cancellation works incredibly well in busy places. They connect instantly with Apple devices and the battery life lasts a long time. They are also very comfortable to wear, even for extended periods. The transparency mode is useful and calls sound very clear. Definitely one of the best wireless earbuds I’ve used.

This item was already opened. It’s Christmas Eve and there’s nothing I can do about it now. I went to wrap the gift, having not opened the shipping package it came in, and much to my shock this AirPod Pro (2nd generation) has a broken seal on the top for sure and partially on the bottom. Best Buy, how do you let that happen? Buyer be warned. This was my daughter’s big gift. Now I’m wondering about the product itself. Very very disappointed. There were no issues with the bubble wrap envelope so this is 100% on Best Buy. I worry what my kid will open in the morning. I will definitely be returning this item. This is poor quality control. Wondering if someone at BB took the actual product out and replaced it with something inferior. Sooooo sooooo upset right now.

Its fantastic airpods and new features are splendid.

The Apple AirPods Pro 2 are hands-down the best wireless earbuds I’ve ever owned. Apple has refined nearly every aspect from the first generation, creating an experience that feels both premium and effortless. Sound Quality: The audio is rich, balanced, and crisp across all ranges. The improved Adaptive Audio and Personalized Spatial Audio make every song feel immersive—whether I’m listening to classical, pop, or podcasts. The new H2 chip delivers deeper bass and clearer mids without any distortion, even at higher volumes. Noise Cancellation & Transparency Mode: The Active Noise Cancellation (ANC) is incredibly effective—easily blocking out traffic, plane noise, and background chatter. The Adaptive Transparency Mode is also a game-changer, automatically adjusting to loud sounds around you without losing awareness of your environment. Comfort & Fit: Apple includes multiple ear tip sizes, and the fit is secure yet comfortable for long listening sessions. They’re light enough that I forget I’m wearing them, even during workouts or long flights. Battery Life & Charging: Battery life has noticeably improved—around 6 hours on a single charge, and more than 30 hours with the MagSafe case. The case itself is compact, charges via Lightning, USB-C, MagSafe, or even an Apple Watch charger—super convenient! Smart Features: The Find My integration and built-in speaker on the charging case make locating them so easy. Touch controls for volume adjustment are smooth and intuitive. Pairing and switching between Apple devices are instant, as always. Verdict: The AirPods Pro 2 deliver outstanding sound, world-class noise cancellation, and seamless Apple ecosystem integration. They’re pricey, but worth every penny for the quality and convenience they provide.

In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

Great product and best deal I could find on the web

I really like my AirPods Pro 2nd generation. They are really good earbuds!

I’m very impressed with these AirPods Pro 2. The sound quality is amazing, clear, balanced, and with great bass. The active noise cancellation works really well, blocking out background noise so I can fully enjoy my music or focus when needed. They are also very comfortable to wear, even for long periods of time, and the fit feels secure. The transparency mode is a great feature when I need to stay aware of my surroundings. The battery life is solid, and the charging case is compact and convenient to carry everywhere. Pairing with my Apple devices was instant and seamless. Overall, these are high-quality earbuds that deliver excellent performance. I highly recommend them!

The airpods pro is definitely a no brainer solid earbuds. Just wish the fit was better even though its subject.

Started hearing a loud screeching sound a week after purchase. It stop and never heard again. Hopefully no problems.

Amazing sound but one of the headphones does not call Siri. Maybe it’s a malfunction

These are the only pictures I took. This is the representative who handled it over phone and shipped a replacement he stated for us to send in the Walmart  one we received which shows ot was received by you guys already showing proof of the item we got which was NOT best buy airpods and we clearly know Best Buy does not have Walmart  merchandise. I've talked to 3 representatives over phone since after him because kept saying it was preparing for pickup at a Highland store because I feared this would happen again so requested for it to be picked up by ME. Now I have paid for some airpords  we never got instead were stolen or switched during shipping them. These are a Christmas  gift for our daughter. I understand  and realize the reason for an investigation  but we have done everything  we were asked to do in order to receive our airpods for our daughter before c and we still have NO airpods but paid for these. Please please something  has to be done this is stressful  and very upset as we have purchased other items for our kids for Christmas  from best buy and we receeived those items through delivery ordered airpods and this happens.

Sound ok , not really hi res . Got them on sale best deal would not buy regular price.

After just three months of use the $200.00 ear buds failed. The bigger failure is that Best Buy local management would not replace them. Instead, he asked me to drive 50 miles out of my way to find an Apple Store, or, use his “Geek Squad” service which takes five weeks to return them to me. After spending about $5,000 on purchases in this Palmdale store in the last few years, I’M DONE! I’d strongly suggest anyone looking to buy anything from Best Buy, look to Amazon. They are far easier to deal with, and have always stood up for getting a customer a replacement without any qualms or arguments. What a joke.

As an avid music enthusiast and tech aficionado, I recently had the opportunity to test out the highly anticipated Apple AirPods Pro 2. Here's my in-depth review: Design & Comfort: The AirPods Pro 2 maintain the sleek, minimalist design of their predecessors, with a slightly refined shape for improved fit and comfort. The silicone ear tips provide a snug and customizable fit, ensuring a secure seal for immersive sound and active noise cancellation. Sound Quality: Apple has once again delivered exceptional audio quality with the AirPods Pro 2. The dynamic range is impressive, offering crisp highs, rich mids, and deep, punchy bass. Whether I'm listening to my favorite tunes or taking calls, the sound is clear and balanced, elevating my overall listening experience. Active Noise Cancellation (ANC): One of the standout features of the AirPods Pro 2 is their advanced ANC technology. With the ability to block out external noise, I can enjoy my music or focus on tasks without any distractions. Whether I'm commuting, working in a busy café, or simply trying to unwind at home, the ANC feature helps create a more immersive and enjoyable audio experience. Transparency Mode: The Transparency Mode is a welcome addition, allowing me to stay aware of my surroundings while still enjoying my music or podcasts. Whether I need to hear announcements at the airport or have a quick conversation without removing my earbuds, the feature works seamlessly, providing clear and natural sound transparency. Battery Life & Connectivity: The AirPods Pro 2 offer impressive battery life, providing several hours of continuous playback on a single charge. The wireless charging case ensures convenient and hassle-free charging, whether I'm at home or on the go. Additionally, the seamless connectivity with Apple devices makes pairing and switching between devices effortless, enhancing the overall user experience. Conclusion: In conclusion, the Apple AirPods Pro 2 deliver an exceptional audio experience with their sleek design, customizable fit, and advanced features such as active noise cancellation and transparency mode. Whether you're a music lover, frequent traveler, or professional on-the-go, these earbuds are sure to impress with their superior sound quality and intuitive functionality. Highly recommended for anyone in search of premium wireless earbuds.

best in the market but the charging port changing from previous generation is forcing us to maintain multiple charging cables.