Customer Ratings & Reviews

Pricey but they work seamlessly with Apple devices and the sound and ANC is good enough for me to reach for these more often than my Sony headphones which heat up my ears. The regular Apple buds don’t sit well in my ear but I can run with these. I returned them because I was gifted an older pair by family the same week I bought them. So far long battery and quick connections.

The AirPods Pro (2nd generation) have been an excellent upgrade. The sound quality is rich and well balanced, with clear vocals and deep bass. The active noise cancellation is very effective and noticeably reduces background noise, making them great for work, travel, and daily use. They are extremely comfortable to wear for long periods, and the fit feels secure without causing fatigue. Pairing with Apple devices is seamless, and switching between devices is quick and effortless. Transparency mode works smoothly and allows outside sound in naturally when needed. Battery life has been solid, and the charging case is compact and convenient. Overall, these earbuds deliver premium performance, comfort, and features. I would highly recommend them to anyone looking for high-quality wireless earbuds, especially within the Apple ecosystem.

Started hearing a loud screeching sound a week after purchase. It stop and never heard again. Hopefully no problems.

Amazing sound but one of the headphones does not call Siri. Maybe it’s a malfunction

Sound ok , not really hi res . Got them on sale best deal would not buy regular price.

After just three months of use the $200.00 ear buds failed. The bigger failure is that Best Buy local management would not replace them. Instead, he asked me to drive 50 miles out of my way to find an Apple Store, or, use his “Geek Squad” service which takes five weeks to return them to me. After spending about $5,000 on purchases in this Palmdale store in the last few years, I’M DONE! I’d strongly suggest anyone looking to buy anything from Best Buy, look to Amazon. They are far easier to deal with, and have always stood up for getting a customer a replacement without any qualms or arguments. What a joke.

These are the only pictures I took. This is the representative who handled it over phone and shipped a replacement he stated for us to send in the Walmart  one we received which shows ot was received by you guys already showing proof of the item we got which was NOT best buy airpods and we clearly know Best Buy does not have Walmart  merchandise. I've talked to 3 representatives over phone since after him because kept saying it was preparing for pickup at a Highland store because I feared this would happen again so requested for it to be picked up by ME. Now I have paid for some airpords  we never got instead were stolen or switched during shipping them. These are a Christmas  gift for our daughter. I understand  and realize the reason for an investigation  but we have done everything  we were asked to do in order to receive our airpods for our daughter before c and we still have NO airpods but paid for these. Please please something  has to be done this is stressful  and very upset as we have purchased other items for our kids for Christmas  from best buy and we receeived those items through delivery ordered airpods and this happens.

As an avid music enthusiast and tech aficionado, I recently had the opportunity to test out the highly anticipated Apple AirPods Pro 2. Here's my in-depth review: Design & Comfort: The AirPods Pro 2 maintain the sleek, minimalist design of their predecessors, with a slightly refined shape for improved fit and comfort. The silicone ear tips provide a snug and customizable fit, ensuring a secure seal for immersive sound and active noise cancellation. Sound Quality: Apple has once again delivered exceptional audio quality with the AirPods Pro 2. The dynamic range is impressive, offering crisp highs, rich mids, and deep, punchy bass. Whether I'm listening to my favorite tunes or taking calls, the sound is clear and balanced, elevating my overall listening experience. Active Noise Cancellation (ANC): One of the standout features of the AirPods Pro 2 is their advanced ANC technology. With the ability to block out external noise, I can enjoy my music or focus on tasks without any distractions. Whether I'm commuting, working in a busy café, or simply trying to unwind at home, the ANC feature helps create a more immersive and enjoyable audio experience. Transparency Mode: The Transparency Mode is a welcome addition, allowing me to stay aware of my surroundings while still enjoying my music or podcasts. Whether I need to hear announcements at the airport or have a quick conversation without removing my earbuds, the feature works seamlessly, providing clear and natural sound transparency. Battery Life & Connectivity: The AirPods Pro 2 offer impressive battery life, providing several hours of continuous playback on a single charge. The wireless charging case ensures convenient and hassle-free charging, whether I'm at home or on the go. Additionally, the seamless connectivity with Apple devices makes pairing and switching between devices effortless, enhancing the overall user experience. Conclusion: In conclusion, the Apple AirPods Pro 2 deliver an exceptional audio experience with their sleek design, customizable fit, and advanced features such as active noise cancellation and transparency mode. Whether you're a music lover, frequent traveler, or professional on-the-go, these earbuds are sure to impress with their superior sound quality and intuitive functionality. Highly recommended for anyone in search of premium wireless earbuds.

Excellent Condition! Excellent service, thats all I can say with bestbuy

Unfortunately, the product packaging was not in good condition when it was delivered.

best in the market but the charging port changing from previous generation is forcing us to maintain multiple charging cables.

The Apple AirPods Pro (2nd generation) are easily some of the best wireless earbuds I’ve used. The sound quality is excellent, with clear highs, deep bass, and balanced audio that makes music, podcasts, and calls sound great. The Active Noise Cancellation works extremely well, blocking out background noise and creating a more immersive listening experience, while Transparency Mode lets you hear your surroundings when needed. One of the standout features is the new hearing health functionality, including the ability to perform a hearing test and use the earbuds as an over-the-counter hearing aid for mild to moderate hearing loss. This feature makes them not only great for entertainment but also incredibly useful for everyday communication. The earbuds are comfortable to wear for long periods thanks to the different silicone tip sizes, and the battery life is solid, providing around 6 hours of listening time on a single charge with additional charges from the case. The seamless connection with Apple devices is another big plus—pairing is quick, and switching between devices like an iPhone, iPad, or Mac is effortless. Overall, the AirPods Pro 2 deliver premium sound, excellent noise cancellation, and innovative hearing features in a compact and comfortable design. They’re a fantastic choice for anyone looking for high-quality wireless earbuds that offer both performance and useful health-focused technology.

Was looking for a AirPods that were on sale and here I found them

The product is excellent, I just had a problem with late delivery

Amazing I love them ! Work perfectly wether you are rising one or both at the same time

Need bigger earplugs for my ears, because the biggest one keeps slipping out my ear

Item was fake. I bought two airpods but When i opened the other box, the sticker was tampered and the airpods has no protective plastic cover, no charger and there was even hair! I tried to return the same day that I receive the package, but bestbuy didnt accept it and told me to start a return process through mail, which I did. Now, i got an email that they will return the item to me because it doesnt have the serial number. The same reason why I am returning the item to best buy because there is no way that I will pay for something like this! Do something about it!

Not giving the Airpods Pro a bad review, just the extremely bad purchase experience at Best Buy in Nampa, ID. Had set up the purchase online with a $45 trade-in for the original Airpods Pro. When I arrived at the store for pickup, the service person would not honor the trade-in, said he would go $29 max for the original Airpod Pros. He was very unprofessional, pawing over the trade-in items and stating their value wasn't worth $45, making imaginary claims of scratches on the case, which had been in an "Armored" protective case since day of purchase. Recommend anyone wanting to do business with Best Buy in the Treasure Valley area to head to over to Boise, ID

I like it but I think it’s a little big for my ears:)

Product looked brand new, no issues. Delivered on time