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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.8 out of 5 stars with 32105 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfortable design, and impressive battery life. They also praise its secure fit, reliable connectivity, and effective transparency mode. However, a small number of customers have noted concerns regarding its price and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 32,105 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    The Pinnacle of AirPods: A Review of the AirPods P

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Take on the Apple AirPods Pro (2nd Generation) Okay, so I finally bit the bullet and upgraded to the new AirPods Pro 2, and I wanted to share my thoughts after using them for a while. Honestly, I was pretty happy with my first-gen Pros, but the hype around these new ones got to me. Here’s what I’ve found: What I Absolutely Love (The Pros): The Noise Cancelling is Unreal: Seriously, this is the biggest jump for me. My old ones were good, but these are on another level. The roar of the bus? Almost gone. The constant chatter in the coffee shop? Faded into the background. It's like having my own little quiet bubble. Transparency Mode is Actually Useful Now: I always felt a bit robotic with the old Transparency mode. This new one feels so much more natural. I can actually have a conversation without feeling like I have plugs in my ears. Plus, that adaptive thing where it quiets loud noises suddenly? Super handy! The Sound Quality is Definitely Better: I’m not a hardcore audiophile, but I can definitely hear a difference. Everything sounds richer and more detailed. The bass has a nice punch, and the highs are clear. Music just sounds… better. Spatial Audio is Still Mind-Blowing: When you’re watching a movie or something that supports it, the way the sound moves around you is just so cool. It feels even more precise and natural with these new ones. Finally, Find My for the Case! Losing the charging case was always my biggest fear. Now that it has Find My and even makes a little noise, I feel so much better about keeping track of it. That little lanyard loop is also a surprisingly nice touch. They Fit Better (For Me Anyway): I was using the medium tips on my old ones, but the new extra-small size they included fits my ears perfectly. They feel more secure and comfortable, which makes a big difference for both sound and noise cancelling. Battery Life is Decent: I can usually get through most of my workday without needing to charge them, and the extra juice in the case is a lifesaver for longer days. What Could Be Better (The Cons): Still Locked into the Apple Ecosystem for Some Stuff: While they work with my Android phone for basic listening, I definitely miss out on the super easy pairing and the personalized Spatial Audio when I’m not on my iPhone. It’s a bit annoying that some of the coolest features are Apple-only. The Price is Still Pretty Steep: Let’s be honest, these aren’t cheap. For the price, you really have to be invested in the Apple ecosystem and value these premium features. If you just want basic earbuds, there are definitely more affordable options. Still Lightning: In a world where everything else is moving to USB-C, it’s a bit frustrating that the case still uses a Lightning port. It’s just one more cable I need to keep around. Battery Life Isn't the Absolute Best: While it's improved, there are other earbuds out there that offer even longer listening times on a single charge. It’s good, but not the absolute best on the market. My Overall Verdict: For me, as someone who’s already deep in the Apple world, the AirPods Pro 2 are a fantastic upgrade. The improvements in noise cancelling and sound quality alone make them worth it. The added convenience of Find My on the case and the better fit are just icing on the cake. However, if you're not heavily invested in Apple or are on a tight budget, you might want to weigh the pros and cons carefully. They're definitely premium earbuds with a premium price tag, but if you're looking for top-tier performance and seamless integration with your Apple devices, these are hard to beat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen Airpods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not fair I bought this airpods online,I ordered them on friday the 14 of march 2025 and it was supposed to be delivered by the monday the 17 of march then on th 19 it was shown that this product was in GA when I live in El paso tx and they were delivered this 22 of march and the box was open.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    My Honest Take: Upgrading to AirPods Pro ANC!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I recently upgraded from my trusty AirPods Pro 1 to the new AirPods Pro 2 with Active Noise Cancelling, and honestly, it’s been a bit of a mixed bag with some nice surprises and a few quirks. First off, the noise cancelling on these new AirPods Pro is really something else. Compared to the first generation, the silence feels deeper and more immersive. Whether I’m on a noisy commute or just trying to focus on home, the way the earbuds block out background sound has definitely improved, and it feels like I’m in my own little audio bubble. The sound quality is crisp and balanced, and the fit is just as comfy as before, which I appreciate since I wear them for hours at a time. I also noticed the battery life seems a little better, which is always a win. Plus, the transparency mode feels more natural — it lets in just enough outside noise so you’re not totally cut off but still aware of your surroundings. And the new case design? Sleek and easy to carry around. But, and there’s always a but, I did run into a few downsides. The touch controls feel a bit more sensitive, so sometimes they register accidental taps, which can get annoying when you’re trying to adjust volume or pause music. Also, the price jump from the original AirPods Pro to these newer ones is noticeable, and I’m still on the fence if the upgrades fully justify it for the average user. Lastly, switching between devices isn’t as seamless as I hoped — sometimes I have to manually reconnect, which feels like a step backwards from what Apple usually nails. All in all, upgrading to the new AirPods Pro Active Noise Cancelling earbuds gave me better sound and quiet space, but some small annoyances and the cost make me question if it’s worth it for everyone. Still, if you’re someone who values top-notch noise cancelling and sound, it’s definitely worth a shot.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Say pro 2 but r 1 gen in a pro 2 box

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saying AirPods Pro 2 but Are AirPods Pro 1 generation. I will have returned it but I did not know until I lost the left ear pic and ordered a replacement now it will not work because the right one is fake from 1 gen

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used many other earbuds/headphones, and these AirPods Pro 2 outbeat the others. These AirPods are: 1 Excellent noise cancellation and Transparency Mode 2 Comfortable, customizable fit 3 Great audio quality with Adaptive EQ 4 Seamless pairing and device switching with Apple products. 5 Spatial audio adds immersive sound for supported content 6 Strong battery life and compact case If you’re looking for a top-tier wireless earbud with smart features and premium sound, the AirPods Pro are worth every penny.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods Pro 2 Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Apple Airpods Pro 2 in February. It was always difficult to pair, the challenge then became impossible by May. Charging began to sputter out in April with periodically not charging then evolving into periodically charing. Now the buds will not charge at all. My local best buy no longer has an apple certification and now i haveto go to a neighboring town's best buy to get the buds sent out. Bummer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bug!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is not designed for individuals with hearing impairments. The hearing test results indicate an 85 DBI threshold, which is insufficient for hearing. I am deaf and plan to return my AirPods Pro 2 soon. When using the iPhone speaker, I am able to hear music more clearly than with the AirPods.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth upgrading

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro 2 deliver excellent sound quality, strong noise cancellation, and a very comfortable fit for everyday use. Battery life is solid, and the seamless pairing with Apple devices makes them especially convenient for iPhone users. The transparency mode is impressively natural, which makes switching between music and real-world conversations feel effortless. They lose a point because they are expensive, and some of the best features are limited to the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️ AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the AirPods Pro (2nd Gen) for a few months now, and I have to say—they’ve exceeded my expectations. Apple really listened to user feedback and fine-tuned just about everything that made the first version great. The active noise cancellation is noticeably better. It blocks out everything from subway rumble to background office chatter. And the new Adaptive Transparency mode is surprisingly smart—letting voices and ambient sounds through while reducing sudden loud noises like sirens or construction. Sound quality is where the AirPods Pro 2 truly shine. Thanks to the new H2 chip, music sounds richer, clearer, and more balanced. The bass hits harder, the mids are warm, and the highs are crisp without being harsh. Pair that with Personalized Spatial Audio and Dolby Atmos support, and watching movies or listening to immersive tracks is a whole new experience. The fit and comfort are excellent. Apple now includes an extra-small tip size, which helps get a better seal for more people. I can wear them for hours without fatigue—whether on a run, at work, or on a flight. Battery life has also improved. You now get up to 6 hours of listening time per charge (with ANC on) and around 30 hours total with the case. Plus, the MagSafe charging case has some great upgrades: a built-in speaker for Find My alerts, a lanyard loop, and even support for Apple Watch chargers. Of course, these shine brightest in the Apple ecosystem. Pairing is instant, switching between devices is seamless, and features like “Hey Siri,” Audio Sharing, and spatial audio just work. If I had to nitpick, it’s that they still don’t support high-res audio over Bluetooth, which might be a drawback for hardcore audiophiles. And if you're using Android, you won’t get the full feature set. Bottom line: If you're an iPhone user and want truly premium wireless earbuds, the AirPods Pro 2 are hard to beat. From sound quality to noise cancellation to comfort and smart features, they deliver on every front. They’re not cheap—but in this case, you absolutely get what you pay for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noice cancellation issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why noice cancellation doesn’t work Other wise works great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro are a premium pair of true wireless earbuds that offer a blend of high-quality audio, effective noise cancellation, and seamless integration with Apple’s ecosystem. Design and Comfort: Featuring a sleek, glossy white design, the AirPods Pro come with three sizes of silicone ear tips, ensuring a secure and comfortable fit for various ear shapes. This in-ear design not only enhances comfort but also contributes to improved sound quality and noise isolation compared to the standard AirPods. Additionally, the earbuds have an IPX4 rating, making them resistant to splashes and sweat, suitable for workouts and light rain.  Sound Quality: The AirPods Pro deliver a balanced audio experience with rich bass and clear highs. Whether you’re listening to bass-heavy tracks or orchestral pieces, the earbuds provide a satisfying and immersive sound profile. Adaptive EQ technology automatically tunes the music to the shape of your ear, enhancing the listening experience.  Noise Cancellation and Transparency: One of the standout features is the Active Noise Cancellation (ANC), which effectively reduces ambient noise, making them ideal for commuting or focusing in noisy environments. The Transparency mode allows external sounds to pass through, enabling awareness of your surroundings without removing the earbuds. This feature is particularly useful for conversations or when you need to be alert to your environment.  Controls and Connectivity: The force sensor on the stem of each earbud provides intuitive controls for music playback, calls, and switching between ANC and Transparency modes. Hands-free access to Siri is also available, allowing for voice control. The H1 chip ensures a stable and seamless connection with Apple devices, facilitating quick pairing and device switching.  Battery Life: The AirPods Pro offer up to 4.5 hours of listening time on a single charge with ANC enabled, and more than 24 hours of total listening time with the wireless charging case. The case supports Qi-certified chargers and provides fast charging capabilities. Pros: • Effective Active Noise Cancellation  • Comfortable and secure fit • High-quality sound with Adaptive EQ  • Seamless integration with Apple devices • Sweat and water-resistant design Cons: • Premium price point • Battery life could be longer • Limited customization options for sound preferences Verdict: The Apple AirPods Pro are a top-tier choice for those seeking high-quality true wireless earbuds with excellent noise cancellation and seamless integration with Apple devices. While they come at a premium price, their performance and features justify the investment for users within the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro (2nd Generation) – A True Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro (2nd Gen) are a standout example of refinement in Apple’s audio lineup. Apple took everything people loved about the first generation and made it better—sometimes subtly, sometimes significantly. Sound Quality – Richer, Clearer, Smarter The sound profile is noticeably improved, with deeper bass, crisper highs, and more detailed mids. Thanks to the new H2 chip, adaptive audio processing is smarter and more efficient, allowing for richer sound across different genres and environments. Noise Cancellation – Top of the Class Apple has dramatically improved the Active Noise Cancellation (ANC)—they now cancel up to twice as much noise as the previous model. Whether on a flight or in a bustling café, the silence is almost eerie (in the best way). Transparency Mode – Super Natural The enhanced Adaptive Transparency Mode uses the H2 chip to reduce loud environmental noise (like sirens or construction) while still letting voices and ambient sounds through, making it feel like you’re not wearing earbuds at all. Fit & Comfort – Lightweight Luxury The same in-ear design now comes with extra ear tip sizes (XS), improving the seal and comfort for more people. They’re lightweight and easy to forget you’re wearing—ideal for long listening sessions. Smart Features – Pure Apple Magic • Personalized Spatial Audio creates a surround sound effect that’s tailored to your ears. • Touch Control on the stems allows for volume adjustment—finally! • Seamless switching between Apple devices continues to be a big win for ecosystem users. Battery Life – Solid Upgrade You get 6 hours of listening time (with ANC on) and 30 hours total with the case, a healthy bump over the previous generation. Plus, the case now has Find My support, a speaker, and a lanyard loop. Extras & Case – Thoughtfully Redesigned The MagSafe charging case now charges via Lightning, MagSafe, Apple Watch charger, or Qi-certified chargers. It’s a small touch, but a meaningful one. ⸻ Pros • Exceptional ANC and transparency modes • Improved sound with better detail and balance • Longer battery life • Volume control on stems • Case with U1 chip, speaker, and multiple charging options

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    love love love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently upgraded to the Apple AirPods Pro (2nd generation) with the MagSafe case, and I have to say, they have completely transformed my listening experience! From the moment I unboxed them, I was impressed by the sleek design and the quality of the materials. The white finish is classic and elegant, fitting seamlessly into my tech collection. The sound quality is nothing short of phenomenal. The active noise cancellation feature is a game-changer, allowing me to immerse myself in my favorite music or podcasts without any distractions. I’ve used them in busy coffee shops and on public transport, and the difference is remarkable. Plus, the transparency mode is fantastic for when I need to be aware of my surroundings—it's like having the best of both worlds! Comfort is another highlight. The various ear tip sizes ensure a snug fit, and I can wear them for hours without any discomfort. Whether I’m working out, commuting, or just lounging at home, they stay securely in place. The battery life is impressive too! I can easily get through a full day of use, and the MagSafe case makes charging a breeze. I love that I can just place it on my MagSafe charger without fumbling with cables. The USB-C compatibility is a nice touch, making it easier to charge alongside my other devices. Overall, I highly recommend the AirPods Pro (2nd generation) to anyone looking for high-quality wireless earbuds. They’re worth every penny, and I can’t imagine going back to regular earbuds after experiencing these! Whether you’re an Apple enthusiast or just someone who appreciates great audio, these are a must-have

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received opened and defective airpods - no refund!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered from BestBuy, received an opened box with defective airpods. No sound during calls! Feels like a returned product was resold. Contacted customer service, but they neither refunded my money nor sent a replacement. Terrible experience! WOULD NOT RECOMMEND.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound, Comfort, and Noise Cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro (2nd generation) are easily some of the best wireless earbuds I’ve used. They are extremely comfortable and fit securely, even during long listening sessions or workouts. Sound quality is excellent, with clear vocals, detailed mids, and deep bass that stays balanced. Music, videos, and calls all sound sharp and immersive. The audio quality is consistent across all volume levels. Noise cancellation is very effective and blocks out a surprising amount of background noise. Transparency mode is just as impressive, letting outside sound in naturally without removing the earbuds. Battery life is reliable and lasts through daily use, and the charging case makes it easy to keep them powered on the go. Pairing with Apple devices is instant, and switching between devices is seamless.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    lousy fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no matter what i try i can not get them to stay in my ear.. does not fit no matter what size cant answer other ? as i cant get hem to fit

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The Perfect Everyday Companion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Pro (2nd generation) for a while now, and I can confidently say they’ve exceeded my expectations. The sound quality is crystal clear with rich bass and well-balanced mids and highs, making music and podcasts a true pleasure to listen to. The Active Noise Cancellation is simply amazing—it blocks out background noise better than any other earbuds I’ve tried. On the flip side, Transparency Mode feels so natural that I often forget I’m even wearing them. Comfort is another strong point. The AirPods Pro 2 fit securely in my ears without causing fatigue, even during long listening sessions. I also appreciate the improved battery life; they easily last me through a workday, and the MagSafe charging case is super convenient. One feature that really stands out is the Adaptive Audio, which adjusts the sound based on my environment. It makes commuting, working, or relaxing at home a seamless experience. If I had to mention a minor downside, it would be that the price is still on the higher side. However, given the quality, features, and Apple ecosystem integration, I believe they are worth every penny. Overall, the AirPods Pro 2 are an outstanding upgrade—perfect for anyone who values premium sound, comfort, and smart features. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Fit

    Rated 5 out of 5 stars

    They work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but they work seamlessly with Apple devices and the sound and ANC is good enough for me to reach for these more often than my Sony headphones which heat up my ears. The regular Apple buds don’t sit well in my ear but I can run with these. I returned them because I was gifted an older pair by family the same week I bought them. So far long battery and quick connections.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Apple wins again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed. The design is sleek, and the silicone ear tips in different sizes provide a comfortable and secure fit. The Active Noise Cancellation (ANC) is a game-changer. It effectively cancels out background noise, allowing me to fully immerse myself in my music. The Transparency mode is also handy when I need to hear my surroundings without taking the earbuds out. The sound quality is excellent, with rich bass, clear mids, and crisp highs. The adaptive EQ that adjusts the sound to the shape of my ear is a nice touch. Pairing with my Apple devices was effortless, and the connection is always stable. Siri integration and touch controls make it easy to use. Battery life is solid, giving me around 4.5 hours of listening time with ANC on, and the charging case offers multiple additional charges. A quick 5-minute charge provides about

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My item was taken out and replaced with another.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of receiving my air pod pro 2s i got an opened box with skill candy headphones in them… now they arent even shipping me my item. Whats happened to you best buy?

    No, I would not recommend this to a friend