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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.8 out of 5 stars with 32106 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfortable design, and impressive battery life. They also praise its secure fit, reliable connectivity, and effective transparency mode. However, a small number of customers have noted concerns regarding its price and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 32,106 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Packs a punch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods 2 are a solid choice for iPhone users seeking a convenient and reliable wireless audio experience. Pros: * Seamless pairing and switching between Apple devices * Comfortable fit for most users * Decent sound quality for everyday listening * Good battery life for both the earbuds and charging case Cons: * Lack of noise cancellation (common complaint) * Mediocre bass response compared to some competitors * Touch controls can be a bit finicky at times Overall, the AirPods 2 offer a decent balance of convenience and sound quality for casual listeners. However, if you prioritize noise cancellation or powerful bass, you might want to consider other options.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    Exceptional Purchase Experience of My AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the pleasure of purchasing AirPods Pro (2nd Gen) from Best Buy, and the entire experience was nothing short of exceptional. From start to finish, the process was smooth, and I couldn't be more satisfied with my purchase. The staff at Best Buy made the experience truly enjoyable. Upon entering the store, I was greeted warmly and promptly directed to the electronics section. The staff member who assisted me was incredibly knowledgeable about the different AirPod models, their features, and helped me choose the one that best suited my needs. What impressed me the most was the level of customer service. The staff member took the time to patiently answer all my questions, ensuring I had a clear understanding of the product's functionalities and how to set them up. Their expertise and willingness to assist made me feel confident in my purchase decision. The checkout process was efficient and hassle-free. The cashier was friendly, and the transaction was completed swiftly. Additionally, I appreciated Best Buy's easy return policy and warranty options, providing peace of mind regarding my purchase. Furthermore, the quality of the AirPods has exceeded my expectations. The sound clarity, ease of connectivity, and comfort have made them an absolute delight to use. I'm thoroughly impressed with the product's performance and grateful for the guidance I received during my purchase. Overall, my experience buying AirPods from Best Buy was outstanding. The knowledgeable staff, excellent customer service, and top-notch product quality have made me a loyal customer. I highly recommend Best Buy to anyone looking for a seamless and satisfying shopping experience. Thank you, Best Buy, for making my purchase a memorable and enjoyable one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect noise cancellation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, the battery life of the AirPods per charge is pretty sufficient. It's around 5 to 6 hours. The active noise cancellation is really good. For active noise cancellation to work, the sound must be continuous, but sudden sounds are not blocked. It has to be the sound of an engine, an air conditioner, a train, a subway, something like that. The sound quality is good. I wish they could incorporate high-resolution lossless audio.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Fit

    Rated 5 out of 5 stars

    Crisp Audio, Exceptional Comfort

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds deliver crystal-clear sound quality with rich bass and well-balanced mid-tones. The noise-cancellation feature is effective, creating an immersive audio experience. They fit comfortably in the ear and remain secure during various activities. Battery life exceeds expectations, providing ample playtime. Connectivity with devices is seamless, and the touch controls are intuitive. Overall, these earbuds offer a premium listening experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Elevate Your Listening Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of Apple AirPods from Best Buy, and I couldn’t be more delighted with my purchase. These wireless earbuds have exceeded my expectations in every way, and I am thrilled to share my experience with you. First and foremost, the sound quality is outstanding. The AirPods deliver crisp, clear audio with impressive bass, making for an immersive listening experience. Whether I’m enjoying my favorite music, watching movies, or taking calls, the sound quality is consistently excellent. The noise cancellation feature is a game-changer, as it effectively drowns out background noise, allowing me to focus on my content without distractions. The comfort and fit of these AirPods are superb. They feel incredibly light in my ears, and I can wear them for extended periods without any discomfort. The seamless pairing with my Apple devices is also a huge plus. The moment I open the case, the AirPods connect effortlessly, and I can switch between my iPhone, iPad, and MacBook without any hassle. Battery life is another area where the AirPods shine. I can use them for hours on a single charge, and the charging case provides additional power on the go. This is perfect for long commutes or travel, as I don’t have to worry about running out of battery. One feature I’ve come to appreciate is the touch controls on the AirPods. It’s so convenient to pause or skip tracks, adjust the volume, or activate Siri with a simple tap. The controls are intuitive and responsive, adding to the overall user-friendly experience. Best Buy’s service was top-notch. The staff was knowledgeable, friendly, and helped me choose the perfect AirPods for my needs. The in-store or online shopping experience at Best Buy is always a pleasure, with a wide range of tech accessories and devices to choose from.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Pro 2 – Wireless Noise Cancelling Ea

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 continue to deliver top-notch audio quality and active noise cancellation that rivals over-ear headphones. The new hearing aid feature is a game changer—amplifying voices clearly in noisy settings without feeling intrusive. Great for both music and conversations. Fit is secure and comfortable, even during long use, and the adaptive transparency mode is excellent for walking in public without being completely isolated. The improved case with Find My support and built-in speaker is a thoughtful touch. Only minor downside: battery life could be a bit better during extended calls or heavy ANC use. But overall, they strike a great balance between performance, comfort, and smart features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Stunning product. Worth every penny

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, ear fit, noise cancelation, good battery life

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing AirPods Pro 2 – Best Purchase Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the AirPods Pro 2 from Best Buy, and I couldn’t be happier! The sound quality is absolutely incredible—super clear with deep bass and crisp highs. The noise cancellation is next level, blocking out everything so I can focus whether I’m working, traveling, or just relaxing. The transparency mode is also a game-changer. I can easily hear what's going on around me without needing to take them out. Plus, the fit is super comfortable, and they stay in place even when I’m on the move. Best Buy made the whole buying experience simple and fast, and their team was really helpful in making sure I got exactly what I needed. If you’re thinking about upgrading your earbuds, I highly recommend the AirPods Pro 2. They’re worth every penny, and buying from Best Buy made it even better! Definitely 5 stars!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Love my AirPods!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love My AirPods! Great sound quality, super easy to connect, and very comfortable. Battery life is solid, and they work perfectly with my iPhone. Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just want to start out with I was an old Apple fan who turned against them. Now, I've transitioned back to apple after 10 years and I can say I'm impressed. While just switching to the Apple ecosystem. I purchased these because I'm a bit of a sound geek but didn't want to ruin my portability. I used to only wear earbuds for music only. Now these things are glued in my ears 6-10 hours a day. They are integrated into my workflow with Siri/ChatGPT, phone calls, note taking. I mean it's a part of the apple ecosystem and it does a pretty good job in my opinion. Fit: 10/10 I'm an ogre. I always have to push earbuds in with my fingers over and over. Typically earbuds fall out of my ears all the time. AirPods Pro 2, different story. I often even forget they are in my ears. Walking, running, squatting, playing with my kids. They just stay in and are quite comfortable. They come with other silicone fittings on them which are very easy to swap out. (If you have tiny ears your tragus could get in the way of plastic causing a bad fit.) Setup: 5/10 While their pair very easily and just being able to pull em out and they connect to my iPad, iPhone, Mac, etc.. I'm going to dock the points on it due to tweaking. You will need to do some tweaking which can be cumbersome if you want to get the full value out of them. And multi-device setup sometimes the spacial sound just stops working. But it's setup for your liking once it's set. Then from then on, you just forget about them. Sound Quality: 10/10 (for earbuds) Apple nailed it. I can hear highs and lows I've never heard before with most other earbuds. The nose cancellation is superb. Battery Life: 6/10 kind of So the life while having these in don't last more than 3 hours when playing music, the fast charge can fully charge within 20-ish minutes. So I'm not bummed about it. For all the features they have, It's an easy tradeoff. Quality; 9/10 Really good quality. It took me a minute to get used thinking I was going to break the stems. Functionality: 10/10 Simple to use and immediately pair with all of my idevices. All things just work, Spatial sound is awesome allowing me to stay focused when working. Touch is simple to use to assign functions and control my environment. Volume: 7/10 They are good, But I'm a metal head. I like it loud. But it does keep my ears safe and works well with apple health to let me know I'm destroying my hearing :D Not really an AirPods thing, but Apple.. please start including charging blocks with all of your products!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    A Sound Investment in Modern Convenience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the AirPods Pro with a USB-C connector, and I have been thoroughly impressed with their performance. The combination of Apple's renowned sound quality and the convenience of USB-C charging makes them a fantastic choice. The sound quality is exceptional, with crisp highs, rich mids, and deep bass, making for an immersive listening experience. The active noise cancellation is top-notch, effectively blocking out ambient noise, whether I'm on a noisy commute or just want some peace and quiet at home. The USB-C connector is a game-changer for me. It's versatile and widely compatible with many devices, making charging hassle-free. The battery life is excellent, ensuring that I can enjoy my music and calls for extended periods without worrying about running out of power. The fit and comfort of the AirPods Pro are superb, thanks to their customizable ear tips. They stay securely in place during workouts and daily activities. The transparency mode is also handy for staying aware of your surroundings without removing the earbuds. Overall, the AirPods Pro with the USB-C connector offer an outstanding combination of sound quality, convenience, and versatility. They are a worthy investment for anyone looking for high-quality wireless earbuds with a modern charging solution.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Connectivity, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro 5 Star needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro Gen 2 deliver an exceptional audio experience with immersive active noise cancellation. The improved design ensures a secure fit, and the transparency mode is a game-changer for staying aware of surroundings. Seamless connectivity and impressive battery life make these a top-notch choice for anyone seeking premium wireless earbuds. Overall, a stellar upgrade that earns a well-deserved 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound and Comfort!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Pro 2 for a few weeks and I’m really impressed. The noise cancellation is incredible — it blocks out everything when I’m working or cooking, and the sound is crystal clear with deep bass. The fit is super comfortable, even after hours of use. Battery life is solid, and the case charges quickly. I was so happy with them that I’m already thinking about buying another pair for my family. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great update! Great upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, a great update to Apple Airpods Pro. It now has Adaptive Listening (depending on the environmental sounds) and Conversation Awareness (it lowers down the volume of whatever you are listening to when you are talking, then comes back up a few seconds when you stopped talking. Battery life is longer than the first gen for sure. Maybe a 30% additional time. When using it on a phone call, caller cannot hear the background noises. The only change on the Magsafe case is the area on the side where you can attach a lanyard.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Crystal-clear sound, smart features, and worth the

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the AirPods Pro 2 from Best Buy on June 6, 2025, and I’m genuinely impressed. The sound quality is even better than the first-gen — especially the bass and noise cancellation. What really stood out to me is the new hearing aid feature, which subtly amplifies voices in busy environments. It’s a game-changer for crowded spaces or anyone with mild hearing issues. They pair instantly with all my Apple devices, the battery lasts longer, and the fit is secure enough for workouts and long walks. Plus, Best Buy’s shipping was fast and reliable. Would I recommend them? Absolutely.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    GET THESE ASAP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hands-down the best earbuds I’ve ever owned! The active noise cancellation is next level — it blocks out distractions effortlessly and makes listening to music, podcasts, or calls feel completely immersive. What really blew me away, though, is the hearing aid feature. It’s incredibly helpful in enhancing clarity in conversations, especially in noisy environments. Apple truly stepped up the game with this one. The sound quality is crystal clear, the fit is super comfortable, and the battery life holds up beautifully throughout the day. Huge shoutout to Best Buy for having them in stock and making the purchase experience smooth and easy. If you’re on the fence about upgrading — do it. These are worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Great Performing AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with these. They provide great sound, block out external sounds, and are cofortable. My last pair lasted years, and I am sure these will do the same. Connect automatically, and the charge seems to last forever.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for Apple users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply great - they fit well, the sound produced is incredible, and the connectivity with Apple products is of course seamless. Have previously always used Sony earbuds (eg WF-1000XM4) and been happy with their fit and performance. Sometimes, however, the connectivity with Apple products wasn’t always perfect… there would be a pause trying to connect or I’d need to open the Bluetooth menu to connect, etc. I tried regular AirPods as an alternative and found the fit uncomfortable - they always felt like they were about to come out. Bought these for my partner and was able to try them… and was impressed enough to buy a second set for myself. If you’re in the Apple ecosystem these are the buds to go with… otherwise if you are not then I’d personally recommend the Sony lineup of wireless earbuds instead.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    These are great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They continue to be great and be a simple pop in and play solution to ear buds. They’re comfortable and I love the seamless connection between my iPhone and iPad. The ANC is also great and transparency mode works great too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    USB-C! Better than AirPods Pro 3, I said it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair for 2 years but broke them. I got the AirPods Pro 3, they did not fit well and the treble drowned out all the details from the mids. I went back and purchased another pair of Pro 2 and the sound is so much smoother and balanced. As an audiophile, I could listen to these all day. The mic, AND, and transparency are still all excellent. The case has better battery life than the Pro 3 as well!

    I would recommend this to a friend