Customer Ratings & Reviews

I purchased these headphones on may 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren’t connecting correctly and when they did it was static and bad quality. We took them into the geek squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it there or at the factory in Vietnam. Although they can see we were scammed they told us there’s nothing they can do as it’s 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way. What a racket, they sell counterfeit headphones as new and original and then refuse to help and do nothing even when they can see and admit that’s what they did. I’ve gone ahead and attached photos of the two serial numbers of what it should be and what it is when connected. I’ve been a Best Buy customer for over 20 years and a card holder since 2011 and am insanely disappointed In them. I’ve never complained or had issues but this is nuts they sell them and don’t help. Best Buy customer no more and card is on the way to the trash. Also the geek squad took my wife’s unlocked phone to the back room out of our sight To check on these headphones. You should never take someone’s unlocked phone to a back room. It should be done in front of you. It’s a big security issue and they were gone with it for like 10 minutes. Just all around bad service by a company we were loyal to and were scammed by.

The best purchase for ever the AirPods are the best

Wont be upgrading for a while. These are great. Haven’t had any issues. They are pretty easy to find too.

Best Buy Best Price Ordered it here at best buy couldn’t match the price anywhere.

i use them all the time at work and they are a life saver for someone who gets bored and wants to boost the mood a little with some good music.

Is good easy to lose though which kinda sucks otherwise its Good

Absolutely love it. Order was ready less then an hour I love that.

I use these multiple times per day, every day 24/7! I don’t think I have ever purchased something so extraordinarily valuable to me. These headphones are FANTASTIC. Thanks Apple, Thanks BB!

Loveeee no issues. I ordered and picked up the same day. Fast and friendly.

To be honest, I really love this product the way in Best Buy customer service work Thank you for the great service thank you Apple too

Great noise cancellation feature. Also the sound quality is a lot more than I expected.

I bought the air pod for it good quality. I owned one before.

Works Great! My Step Father is in a band and constantly plays loud music, The Soundproofing is way better than expected, I can actually tune out all the noise.

Very friendly and helpful environment, the product was exactly as advertised, 100% satisfied

Bought this AirPods Pro… The staff are so helpful and got the right device. I am enjoying this product.

Awesome product! Gifted this to my sister she was so happy!...loved the product

I love the AirPods work really well I still have them

Best Airpods for portability and price, eartips can be hit or miss though

Excellent, it doesn't stick out of your ear, so I thought the battery runs out a little quickly, I use it all day, but just put it in the case and it charges quickly

Tremendous sound but the price is not worth it. My Sony's are so much more than these.