Customer Ratings & Reviews

Not up to the expectations… Not worth of money… Just two features added and removed wire.

AirPods were great but a month later it completely stopped connecting to the phone, had to replace right away

purchased item on a black friday deal for $220. noticed a special on 12/25 for the same item for $200. didn't appreciate seeing the same 'deal' item on your site less in less than a month...for $20 less. not much of a black friday deal i guess.

Great service and product. The associates were friendly and attentive. Would recommend.

These headphones are alright.. mic sucks sometimes the other person can’t hear me.

I don’t like these new AirPods. They keep falling out of my ear.

Good product, but are some details I don't like. It could be better.

Brand new AirPods started losing connectivity and no working within a month of purchase. They are way too expensive to be going through the hassle of returning them. Get it together Apple.

Still dont have my items, they where delivered to the wrong address. I reported it right away. And nothing happened. I called, and nothing happened, called again and they told me to do a police report. This happened last year around this time when I bought a scooter. I did what they said and nothing happened. So I'm not doing that again. And I don't understand having to do that if they delivered to the wrong address. They never gave me a refund nor a replacement product and have the nerve to flag my account. And they never had anyone get back to me,even though I requested a supervisor several times and though I tryed to escalate it, nothing happened. So I don't know how the product is, I don’t have my money back. And I'm very disappointed, upset and mad with bestbuy.

They are nice but they need more languages like Japanese on the translator portion

Works perfectly well, started to hear problems already in the right side though

Ordered it for delivery. Company they use delivered it to another building complex picture showed a mailroom I’ve never seen. Reached out and they let me to pick up instead & everytime it was gonna be ready for pick up later it said “delayed” changed the store like 3 times and it all ended up in delayed. I ordered September 30th it is now October 17th no ear phones OR money back . Disappointed bc I pay for the membership & this isn’t the first time they do this. Best Buy is a scam .

Already had to go to apple care and have them fixed worked one day next day wouldn’t charge. Went to Best Buy for apple care and was told 24 or 48 hours I would have my new ones 4 days later after I called and talked to a very rude person I got a text a 7:30 saying they were ready for pick up

This may be an outlier but the pair I got name this really weird sound and have terrible quality. I'll update after returning

Very hard to keep these in your ear and are very uncomfortable

Bought my airpod pro 3 last month waited to use them till i got a case to protect them and so now a week of use and the right airpod doesnt work. Now it not working isnt best buys fault but when i call and ask to speak to the store i bought the product from im told they dont answer calls so i got some non english speaking person and all i want to know is who’s replacing them. Since when is a store employee to good to answer a call and help the customers that make that store money

Sounds not to good charger not to good not 100% charger

fits my ears even worse than last gen. otherwise they're incredible.

If I can put 0, I would. They sent me an empty box. I asked for a refund, and they refused saying that I dont have proof of opening an empty box, like how was I supposed to know it was empty, I didnt record opening it because I wasnt expecting it.

These ipods do not keep a good battery life. They only last for 4 hours max before they need to be re-charged