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Customer Ratings & Reviews

$249.00

Customer reviews

Rating 4.8 out of 5 stars with 9509 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the product's exceptional sound quality, which is frequently highlighted as a top feature. They also value its comfort, long battery life, and good fit. Furthermore, connectivity and the transparency mode receive positive remarks, with only a very minor concern raised regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 466 Showing 9,301-9,320 of 9,507 reviews
  • Rated 1 out of 5 stars

    airpod pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as good as the original pros, less bass nd less volume

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery delay without end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered on 12/25/2025. Supposed to arrive 1/5/2026. Still waiting for FedEx delivery 1/10/2026. Got zero follow up from either FedEx or Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for no reason I am not happy with it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My headphones stopped working 3 weeks into me buying them and talking on the phone with them and Apple and they want me to spend more money to fix them honestly feels like a joke

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It doesn’t worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it kept on disconnecting The battery life is the worst between the pro and the pro 2 I don’t like it. It sound better when you’re playing music, but I mean by better louder that’s it. I hate the fact that it kept on disconnecting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear size vs AirPod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with the different size ears pieces these Are not for everyone they kept falling out of my ears no matter what size I wanted them to work so badly but wasn’t for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived with tampered seal, not in "New" condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived tampered with, already open. Not in "new" condition as advertised, sucks as it was for a gift. And I overpaid for them, quite disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retuned twice, am still has a whistle sound an echoing, an when noise cancellation is on every thing sounds like is being spoke to me thru a metal tube making this god awful melodic sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    LEFT EARBUD NOT WORKING AT ALL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LEFT EARBUD IS NOT WORKING, WORKS SOMETIMES AND PEAPLE WONT HEAR ME AT ALL

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible horrbile shipping times was told it would be deliverd the next day it took A WHOLE WEEK to arrive i could have gone to the store to pick up they wouldnt allow me to cancel order

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered online and I did not receive this product in the mail. best buy would not send me a replacement I will never buy from them again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service Greenwood Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been met with poor customer service from the team leader and the Greenwood Best Buy every time I go in there. I love to shop at Best Buy but at this point I’m ready to find a new store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn’t delivered

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t delivered! I didn’t get the it, so just can’t review it. And I wasn’t refunded, so it’s really frustrating…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Short battery life and falls pit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are smaller even when I tried all the different adjustable ear thingies. But they won't even make it overnight. I just want my old ones back. I guess these threes were terrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    buds ripped

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earbuds rip so easily, only had for two weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ouch!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left one wouldn’t stay in my ear. It kept falling out and after three days it gave me ear aches. I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for a couple of weeks and then…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one just stopped working. I tried all the things to do to get it reset. Something either in the charging case or the right airpod itself that work get it working again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    buy something else

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great with an iPhone but they are almost worthless connected to my windows laptop. They connect but the mic or audio control always has an issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste my time.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buying from this store again. I bought airbods and take me one month still waiting to resell it. I don’t recommend to another customers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn’t receive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn’t receive my item and customer service did nothing about it

    No, I would not recommend this to a friend