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Customer Ratings & Reviews

$246.99
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The comparable value is $249.99

Customer reviews

Rating 4.8 out of 5 stars with 9518 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the product's exceptional sound quality, which is frequently highlighted as a top feature. They also value its comfort, long battery life, and good fit. Furthermore, connectivity and the transparency mode receive positive remarks, with only a very minor concern raised regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 468 Showing 9,341-9,360 of 9,518 reviews
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were so uncomfortable they made my ears hurt returned them I like my pro 2 better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Late delivery and no customer service for this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived late and best buy did nothing to correct the issue, do not order this from Best Buy if you want them on time as promised, Best Buy customer service did nothing to help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My information was stolen somehow and used to buy these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not like Pro gen 2 . Bigger in size and came defective. Not pairing up and don’t seal properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely prefer older models of AirPods. These new features don’t really make it any different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bait and switch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 1 week they dropped the price $20. I purchased two of sets so that's $40 thrown away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash AirPod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality Cheap plastic Bad connectivity Bad sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is missing ear tips. The customer care team at Tempe marketplace was not helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got delivered to the address and they refuse to give me money money back. Worst experience ever. Don’t order form here the customer service is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage -Don’t buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are garbage. Same fits as before and still pop out of ear. Huge mistake with this purchase!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get them to keep a charge. The light will not come on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are used and Best Buy refused to take them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Every apple purchase gets worse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphone case stopped working after the first week!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience overall! Won't bother ordering online again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RETURNED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Could not get comfortable fit and sound was not as good as older AirPods I already own.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over hyped the quality sucked and isn’t worth spending your money on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scamm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scammed and paid for someone else's ear buds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Support Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy reached out to me to review this product while they know full well I never even received it. Shameful customer support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package came open everything was their but I didn’t buy a use item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hearing aid quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy . There is still noise and for the hearing aid I can hear my voice more than other people .

    No, I would not recommend this to a friend