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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 9491 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, which is a standout feature. They also appreciate the comfort, good battery life, and secure fit of the product. Furthermore, the connectivity and transparency mode are highly regarded. The only minor concern raised by a small number of customers is regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 457 Showing 9,121-9,140 of 9,491 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Uncomfortable for longer periods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is amazing. New gone insert ear tips are uncomfortable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gift purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purcased as gift, was well received and liked. No complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great- Bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not as comfortable as the previous generation unfortunately. I had high hopes for these, but they just don’t mold to your face like previous versions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Airpod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad bass sound, only equalizer helped me with that. That’s not really bad, but not for this price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple downgraded another product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the pro 3, returning for the pro 2, these have nothing special and you pay more. I don't like the tips either with the new foam

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods Pro 3’s review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the earbuds but mine were missing the medium size even though I got open box “excellent” which should not have anything missing in it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Charger case will not function after 31 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the product was very good for sound quality and function. We bought this September 24, 2025. The device only worked 31 days. The charger case does not fuction. The case battery will not hold charge. We tried wired and wireless charging . Best Buy does not allow return after 15 days. Apple ended coverage October 17. We spent alot of money for so little functional time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HARD PASS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are HORRIBLE. I was really excited to upgrade from the AirPods Pro 2 (which I loved) only to be incredibly disappointed when I purchased the AirPods Pro 3. The sound quality somehow got worse. Instead of it feeling like a concert in your ears, it feels like you’re underwater and the sound is completely muffled. Also, the noise cancellation is nonexistent. I could still hear everything around me even with the feature turned on. Along with the “upgraded” headphones they redesigned how the buds go into your ear and even using the smallest (xxs) ear tips the headphones would not stay in my ears. I had to shove them as far as they could go into my ears to get them to stay and even that wasn’t enough. Honestly, these headphones were a big disappointment and for the price point, not worth it. These have since been returned and I will be sticking with my AirPods Pro 2.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t buy them unless u have an hearing problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not better the the 2s Gets Hot neva had any issues with the pro 2s

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Service, Stole from me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought headphones and I got home and they were connected to another persons Apple account. I brought them back and returned them and they charged me an extra $40 to get new ones, didnt honor the sale I got when i got the first pair. They told me to reach out to customer service. When I emailed customer service they told me I had to call them to handle it after writing a detailed email asking for a solution. The way it was handled was horrible and I lost $47 and $40 in gas money dealing with it without a solution.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Obsolute trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hav been using them from 3 months. They are pain in the ear. Bad design. Now i am buying pro 2 again and wasted lot of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was delivered on time but The engraving was not done as advertise with purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t fit or stay.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok but no matter what size tip or angle I can not get them to fit comfortably/securely. I gave them to my son.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods Pro3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPod pro3’s do not fit in my ears properly. I have swapped the ear tips and that makes no difference. The left one gradually loosens and has literally fell out while walking. I would prefer the AirPod Pro2 over this model’s fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product is great. Find a different vendor.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. Find a different vendor. They promised delivery by a certain date (in time for Christmas). I was notified by the shipper that the item was damaged/unrepairable in transit. I called BB to find out what could be done. They said they had one a availble in the nearby Portsmouth location. I went to pick it up and they would not give it to me because the paperwork on the damaged item with the shipper had not been completed. They offered for me to buy another one and they would refund the damaged one 3-5 business days, after the paperwork had been approved. Customer service on the phone lead me to believe this was a done deal. I did not ave an extra $240 lying around because it was Christmas. In the end I had to borrow money to complete the purchase and be able to get my son his christmas present. Unacceptable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor battery life.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live the noise cancellation and the adaptive heating features. But battery life is horrible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, I think they should sound better; there are cheaper options of the same quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mghh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but same as the last series. If you have the earlier pros not necessary to buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after 1 month. Delivered on Nov. 21. I cannot charge them now, Dec. 23.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Translation Feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for the translation feature… not as easy as I thought it would be..

    I would recommend this to a friend