Customer Ratings & Reviews

Design hurts the intertragal notch of ear. Never had the problem with gen 2 AirPods. I would trade if could

The quality is really bad. They already broke and just missed the return period by 15 days. The case doesnt charge. Need a new case for it

Had to return them because they wouldn’t stop making this painfully awful squealing noise in my ears. Ended up getting the Pro 2s instead and they are LEAGUES better.

I worked well for this first month then, it starts acting up, not clear, can’t hear clearly until the left one stopped working.

Account was stolen, said card was used at the store. When report to best buy manger, he refused to look up the cashier that processed the transaction to find how the person that stole the account was

I ordered my airpods that says next day delivery its been 12 days i didnt get my order. Never ever ordering again on best buy… very very poor and worst ecommerce site ever used

The AirPods don’t hold a charge and you have to watch them while they charge bc they get very hot!

Um well got these a month ago and the case stopped charging and I can’t return them because I’m past my 15 days. (:

not as good as the original pros, less bass nd less volume

Too expensive for no reason I am not happy with it

Ordered on 12/25/2025. Supposed to arrive 1/5/2026. Still waiting for FedEx delivery 1/10/2026. Got zero follow up from either FedEx or Best Buy

My headphones stopped working 3 weeks into me buying them and talking on the phone with them and Apple and they want me to spend more money to fix them honestly feels like a joke

it kept on disconnecting The battery life is the worst between the pro and the pro 2 I don’t like it. It sound better when you’re playing music, but I mean by better louder that’s it. I hate the fact that it kept on disconnecting.

Even with the different size ears pieces these Are not for everyone they kept falling out of my ears no matter what size I wanted them to work so badly but wasn’t for me

Arrived tampered with, already open. Not in "new" condition as advertised, sucks as it was for a gift. And I overpaid for them, quite disappointed.

Retuned twice, am still has a whistle sound an echoing, an when noise cancellation is on every thing sounds like is being spoke to me thru a metal tube making this god awful melodic sound

LEFT EARBUD IS NOT WORKING, WORKS SOMETIMES AND PEAPLE WONT HEAR ME AT ALL

Horrible horrbile shipping times was told it would be deliverd the next day it took A WHOLE WEEK to arrive i could have gone to the store to pick up they wouldnt allow me to cancel order

I ordered online and I did not receive this product in the mail. best buy would not send me a replacement I will never buy from them again.

I have been met with poor customer service from the team leader and the Greenwood Best Buy every time I go in there. I love to shop at Best Buy but at this point I’m ready to find a new store.