Customer Ratings & Reviews

Took the airpods to Apple Store twice and they said that airpods are fine maybe the issue is how they fit your ear. Basically means Airpods have no issues and they can't be fixed or replaced.

I prefer the gen 2 tbh. I was not a fan of the new fit or the foam buds

Looking back I would not have upgraded to this version (3)

Sometimes whomever I'm talking to can't hear me at all.

Just wanted to write a review. All the people that say they’re having issues are people that don’t know how to use them. I’ve had the AirPods Pro 1, I’ve had the AirPods Pro 2, and I’ve also now have the 3’s . No issues at all. Works great. Some people say all features don’t work unless you have the iPhone 15 and newer. No $hît. Read the description on Apple‘s website. What phones are compatible with to use all features? Do just a tiny bit of research before buying, but these are excellent earbuds. I would’ve given it six stars, but if I didn’t give it one star, it wouldn’t be placed where people have all the problems. There are no issues with these at all. All the people that are having problems are people that don’t know how to use them.

Quit working in 30 days, Best Buy won't take the return, and now I need to take them to a service center and put in a bunch of leg work and gas is $4.00 a gallon. A joke of a purchase.

Dissatisfied with ear buds as they did not work as expected

Bought for the translation feature, required a software upgrade which crashed my phone. Translation feature is rough at best. Battery life seemed like the only positive.

I received a defective earbuds case . And the customer service didn’t help . Why offered a pre owned item if is not certified was confirmed

AirPods were great but a month later it completely stopped connecting to the phone, had to replace right away

The features don’t work well with the older model iPhones.

I purchased a pair of these and within 4 days the case stopped working completely with no signs of life. I contacted apple and they said I can pay to have it shipped in to look at. I obviously told them no as I just bought them so I exchanged them for a new pair at Best Buy and again same issue the very next day with the second set. There are tons of people online saying the same thing and it is ridiculous apple let them go through quality control like this.

Not up to the expectations… Not worth of money… Just two features added and removed wire.

purchased item on a black friday deal for $220. noticed a special on 12/25 for the same item for $200. didn't appreciate seeing the same 'deal' item on your site less in less than a month...for $20 less. not much of a black friday deal i guess.

Great service and product. The associates were friendly and attentive. Would recommend.

These headphones are alright.. mic sucks sometimes the other person can’t hear me.

Brand new AirPods started losing connectivity and no working within a month of purchase. They are way too expensive to be going through the hassle of returning them. Get it together Apple.

I don’t like these new AirPods. They keep falling out of my ear.

Good product, but are some details I don't like. It could be better.

Still dont have my items, they where delivered to the wrong address. I reported it right away. And nothing happened. I called, and nothing happened, called again and they told me to do a police report. This happened last year around this time when I bought a scooter. I did what they said and nothing happened. So I'm not doing that again. And I don't understand having to do that if they delivered to the wrong address. They never gave me a refund nor a replacement product and have the nerve to flag my account. And they never had anyone get back to me,even though I requested a supervisor several times and though I tryed to escalate it, nothing happened. So I don't know how the product is, I don’t have my money back. And I'm very disappointed, upset and mad with bestbuy.