4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$274.49

Customer reviews

Rating 4.8 out of 5 stars with 9495 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, which is a standout feature. They also appreciate the comfort, good battery life, and secure fit of the product. Furthermore, the connectivity and transparency mode are highly regarded. The only minor concern raised by a small number of customers is regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 467 Showing 9,321-9,340 of 9,495 reviews
  • Rated 1 out of 5 stars

    Defective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not like Pro gen 2 . Bigger in size and came defective. Not pairing up and don’t seal properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely prefer older models of AirPods. These new features don’t really make it any different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bait and switch.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 1 week they dropped the price $20. I purchased two of sets so that's $40 thrown away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash AirPod

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality Cheap plastic Bad connectivity Bad sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is missing ear tips. The customer care team at Tempe marketplace was not helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got delivered to the address and they refuse to give me money money back. Worst experience ever. Don’t order form here the customer service is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage -Don’t buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are garbage. Same fits as before and still pop out of ear. Huge mistake with this purchase!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get them to keep a charge. The light will not come on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are used and Best Buy refused to take them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Every apple purchase gets worse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphone case stopped working after the first week!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience overall! Won't bother ordering online again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RETURNED

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Could not get comfortable fit and sound was not as good as older AirPods I already own.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over hyped the quality sucked and isn’t worth spending your money on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scamm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scammed and paid for someone else's ear buds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open package

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package came open everything was their but I didn’t buy a use item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Support Failure

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy reached out to me to review this product while they know full well I never even received it. Shameful customer support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hearing aid quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy . There is still noise and for the hearing aid I can hear my voice more than other people .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service and product don’t work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They would not charge straight out the box then the guy Best Buy was saying I try to scam them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest generation of AirPods Pro represents a significant leap in performance compared to its predecessors. The noise cancellation feature has been significantly enhanced, creating an immersive auditory experience that effectively blocks out the outside world's chaos. Whether you're in a bustling cafe or a noisy office, these AirPods allow you to focus on your music or calls without distraction. Speaking of calls, the call quality is exceptional. The clarity is impressive, making conversations feel natural and seamless, as if you’re speaking face-to-face. The upgraded microphone ensures that your voice comes through crystal clear, even in less-than-ideal environments. One of the standout features for me is the battery life. I can comfortably use these AirPods throughout a full workday without needing to recharge. This is a game-changer for anyone who relies on them for extended periods, providing the freedom to stay connected and engaged without the constant worry of running out of battery. Overall, the improvements in sound quality, call functionality, and battery performance make these AirPods Pro an outstanding choice for anyone looking to enhance their listening experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microphone problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music volume is excellent but when a call volume is very low

    No, I would not recommend this to a friend