Customer Ratings & Reviews

The two headphones are occasionally heard very badly, as if a robot were talking.

Dead in 5 months. Won’t charge, no lights, dead. Now I have to go to Apple Store and waste my time.

Bought my airpod pro 3 last month waited to use them till i got a case to protect them and so now a week of use and the right airpod doesnt work. Now it not working isnt best buys fault but when i call and ask to speak to the store i bought the product from im told they dont answer calls so i got some non english speaking person and all i want to know is who’s replacing them. Since when is a store employee to good to answer a call and help the customers that make that store money

Not up to the expectations… Not worth of money… Just two features added and removed wire.

Great service and product. The associates were friendly and attentive. Would recommend.

I don’t like these new AirPods. They keep falling out of my ear.

Good product, but are some details I don't like. It could be better.

Still dont have my items, they where delivered to the wrong address. I reported it right away. And nothing happened. I called, and nothing happened, called again and they told me to do a police report. This happened last year around this time when I bought a scooter. I did what they said and nothing happened. So I'm not doing that again. And I don't understand having to do that if they delivered to the wrong address. They never gave me a refund nor a replacement product and have the nerve to flag my account. And they never had anyone get back to me,even though I requested a supervisor several times and though I tryed to escalate it, nothing happened. So I don't know how the product is, I don’t have my money back. And I'm very disappointed, upset and mad with bestbuy.

These headphones are not good. This is my third time exchanging them, and they keep having the same issue. After about an hour of use, one side stops working completely, and I have to unplug and reconnect them to get the sound back. When I listen to music, there is static, and the sound is very strong and hurts my ears. There is also static during phone calls. I would not recommend these headphones.

They are nice but they need more languages like Japanese on the translator portion

Ordered it for delivery. Company they use delivered it to another building complex picture showed a mailroom I’ve never seen. Reached out and they let me to pick up instead & everytime it was gonna be ready for pick up later it said “delayed” changed the store like 3 times and it all ended up in delayed. I ordered September 30th it is now October 17th no ear phones OR money back . Disappointed bc I pay for the membership & this isn’t the first time they do this. Best Buy is a scam .

Works perfectly well, started to hear problems already in the right side though

Already had to go to apple care and have them fixed worked one day next day wouldn’t charge. Went to Best Buy for apple care and was told 24 or 48 hours I would have my new ones 4 days later after I called and talked to a very rude person I got a text a 7:30 saying they were ready for pick up

I didn't think they sounded that great compared to my Sound Core Liberty 4 Pro. The ANC was awesome though. The one star is mainly toward Best Buy. I started a return, but forgot about it. I called them 4 days past return deadline for help and hopefully make an exception, but they stuck to the policy. It's totally my fault, but some understanding would have been nice. I 'm only human and I made a mistake that cost me $230 dollars. Oh well. They definitely lost a customer.

Very hard to keep these in your ear and are very uncomfortable

Sounds not to good charger not to good not 100% charger

terribe finding design. horrible warranty. 3 generations AND YOU still cant find them pricesly.

Bought for the translation feature, required a software upgrade which crashed my phone. Translation feature is rough at best. Battery life seemed like the only positive.

fits my ears even worse than last gen. otherwise they're incredible.

It’s not compatible with my ears I just want to make return