Customer Ratings & Reviews

I bought these Airpod Pros as a gift for my husband who has many daily work calls. I had seen great reviews so I thought they would be the perfect gift. The problem is that they work fine for Zoom calls but don't work well for Microsoft Teams calls. After running into this issue he checked with other coworkers who had the same issue. If you google the issue you can see Microsoft's support saying "Currently, Apple AirPods and AirPods Pro are not in the official supported USB audio and video devices list". It never dawned on me to check out the compatibility especially since I know people using them for Zoom calls.

I was so excited about the Pro AirPods and I’m pretty disappointed that even with the small tips they still fall out of my ears. I love the noise canceling feature. That’s worth the 2 stars.

I had high expectations for this product after being a big fan of the original AirPods. However, utilizing active noise canceling creates uncomfortable pressure in the ear canal. The ear tips are also not comfortable and not suitable for the average person. There were instances where I felt the AirPod Pros come lose while walking after wearing them for an extended period of time. Firmware updates are not optional and seem to cause issues. Sound quality is better, but I cannot recommend this product and wish I returned them when I had the chance.

Good sound, tough fit. Earbuds have a tough time staying in some ears, and mine sadly weren’t an exception. They’ll work excellently for those who can keep them in. Sadly my experience doesn’t mirror that.

I don't like that it falls of my ear very easily without much movement. love the seamless connectivity but I rather go for another brand like Bose

Bought it for my wife for Valentines since she needed one for her daily work calls. She did not really like the fitting. We wanted to return it but we’re out of the 15 day return policy so I guess we’ll just keep it.

Had to return after only a week of use one side began making crackling sounds, once Apple updates then I will definitely buy another pair as the sound quality is impressive

I will be keeping them but after trying two different pairs I could not get them to pass the fit test. I also give it a lower score as far as noise cancellation. They do a decent job and Best Buy people are great.

I've had an issue with these headphones from the very start. Apple has replaced them 2 times& in the end they say everything works fine. Problem with these is when I'm on a call the airpods amplify the background noise to the point where people would hang up on me. Original airpods didn't have this problem, There are plenty of Reddit threads on this issue & it remains unresolved. If you plan to get these just to listen to music they are great otherwise save $250 & get something else.

I like the original earbuds better. Even with the smallest ear tip they won’t stay in my ears. The sound quality is good - but they just fall out all the time.

They kept falling of my ears with all three rubber tips in package. Then I received a recomendation of an accesory to help keep the earpod in place. After paying over $200 this should be something included in the package. I'll rather stick with the usual $25 dollar wireless earphone that last me over a at time than waste my money on earphone that will fall into my hot coffee or worst into a toilet.

Save your money. I actually prefer the BEATS fit pro The problems: 1. They don’t sync well to non-apple devices. 2. They don’t fit my ears and therefore don’t have noise cancelling. 3. Expensive

These are pretty cool. But I couldn’t really tell the difference from headphones that cost $80. They’re more for “status” . More of a trendy thing to have than what it’s worth. They also kept falling out my ears, super annoying.

They’re really cool and have awesome features but for the price they are not that great. Battery is underwhelming, the case itself isn’t sturdy and shakes on the hinges, and they do make my ears sore if worn for long periods of time.

My husband bought these thinking he would love them, he didn’t and now I’m stuck with them and they slowly pop out of my ear. I wear the smaller inserts and still they pop out my husband hated them for the same reason.

They are extremely comfortable. However the call quality is not always clear . Additionally the Apple News promotion was impossible to redeem and the Apple Music promotion is unavailable to existing customers.

Purchased as a present for my fiancé and within a year, the left side had issues with static and the right side gave out completely. We were able to do a warranty exchange and all seems well now

I do not think they are worth the extra money. I don’t like the fact that you can’t accept or end a call from the pods. The fit is horrible. I switched the tips but no luck. They keep falling out. I’m probably going to return them.

I had the original AirPods but didn’t feel compelled to upgrade to the Gen. 2 as the extra hour of battery was kinda meh and the wireless charging I’ve never really been fulled behind. When Apple announced these, I figured there were enough new features in these to justify spending the money to upgrade. Out of the box, the first thing that surprised me was the size. The case is a longer but it feels shorter. I have the Powerbeats Pro as well and that’s always been the scarlet letter on those is the case is HUGE. The AirPods themselves (the stems) are not as long as the previous generation although the AirPod itself is larger. The pairing process was simple enough. You do have to update to iOS 13.2 so that took around 15 minutes or so and just like the original AirPods that card comes up and they pair almost instantly. One of the things I hated on the original AirPods was the handoff time between when you say put an AirPod in and the phone toggles from previous sound source (i.e. car, HomePod) to AirPod or generally just the time it took to connect when you received a phone call. Both are vastly quicker. After putting them in and firing up some music the sound quality is MUCH better than the original AirPods. I paired one headset from the new AirPod Pros and one headset from the Powerbeats Pro and the sound profiles are identical (I would say the Powerbeats are a little more bass-heavy). The soundstage is definitely wider, fuller and louder all-the-way around than the original AirPods. The transparency feature was one I was excited to try. New for this generation, the AirPods have physical buttons that you can press or press and hold facing forward from the stems when they’re in your ear for easier accessibility (its looks and feels much like the Apple Pencil Gen. 2 indented side that was created to give a better grip). This replaces the tapping system that honestly, worked when it wanted to on the first generation AirPods. A press and hold, by default on both headphones, toggles the Noise Cancellation to Transparency Or turns both off (to conserve battery). This can be modified under Bluetooth > AirPod Pros (by tapping the “i”). You can also change one or both of these to be able to activate Siri manually, although these support hands-free Siri which is why all the controls are set to toggle thru the noise preferences instead. The transparency works best when music playback is paused. When music playback is still going on - because of the way these seal, it feels like you’re toggling the noise cancellation between high and low. When playback is paused then you can hear (almost like the Live Listen feature but without having to use the iPhone). Presumably it’s passing audio from the much-pronounced external microphone and amplifying that into the AirPods. The other cool feature located in the Settings for AirPods is the ability to do an Ear Tip Fit Test. Often time, one of the reason these type of headphones (with changeable tips) get poor reviews is because people just use the stock size that comes on them without knowing if they’re truly the best fit or seal (the latter being especially important on noise-cancelling earphones). So there’s a test built in that will play a brief song and use the technology built into the AirPods to determine if you are wearing the right size tips. Nicely done Apple! I have yet to take a call on them so I can’t comment on that, but the call quality was never an issue with the original AirPods. Supposedly with some of the newer headphone chips inside of these the H1 chip is supposed to provide enhanced call quality and performance. Wireless charging included is nice (likely not to use it but at least it’s not something like the Gen. 2 AirPods where that’s exclusively what the price difference is for). The only criticisms I have are (1) the AirPod silicone is white and you’re going to have to clean it often to prevent wax from drying up on it (in other words, colors would’ve been nice) and (2) I wish they added loss and theft to the AppleCare+ plan instead of just accidental damage — especially with the AirPods themselves being physically smaller in size in some regards (the stem primarily). The AirPods now sit in the case inverted or back facing out whereas the previous gens sat with the back flush with the case). Overall, there’s value to be had here from all previous generation owners. Considering these have a lot of first-time features like sweat resistance, transparency mode, noise-cancellation, wireless charging, a customized fit, better audio and call quality, etc.

Thought these would be better than they are. One the one hand they go way too far into my ear canals, but on the other they fall out often. Should have probably stuck with the original AirPods I guess.