Customer Ratings & Reviews

They are okay. Sometimes they cut in and out on me and disconnect. Have to take them in and out to get them to work again. All in all I’d say I’m not very satisfied

Difficult to be heard when there’s noise around you. I work in a kitchen where there’s music being played and I have to be hands free and when I need to talk I phone I can’t.

These airpods pro are really nice. The sound quality is great. I dropped them on the floor and they still work.

Difficult to connect with Android. Slow pairing, and unreliable connectivity. Insufficient volume for music. I'm sure it must be better with iphone. Previous version airpods connected flawlessly, that's why I thought "pros" would be great. But not so. Will get rid of these, and get Samsung new version. Good luck i people.

As usual with Apple products, the workmanship is immaculate. However, the fir seems to be a bit sloppy. none of the included ear cushions provided a comfortable, secure fit.

Personally, I think the original airpods are more comfortable and secure than the airpod pro. Even with the options for sizing cushions, these fall out more often than the original.

TBH the sound is good but not amazing - they are comfortable but don’t stay snug in the ear - was expecting more for price point from Apple

I am a big Apple fan but these AirPods are not meeting my expectations. It could be just me but left ear AirPod keeps falling off the ear. Old AirPod still better and fits perfectly

They are okay. Definitely not as good as wired headphones but easier to use for the gym being wireless. Overall sound quality leaves much to be desired…

Worked the first year, then now the right one vibrates and it sounds ugly !!!

Could be better sometimes it doesn’t connect when you put them in your ears and sometimes the sounds are a bit off but they look great just could use some more work

Placement in ear in these things are horrible. They keep falling out no matter what ear you place them in. They are terrible. I wish I could take them back now.

The noise reduction makes it quiet around me, though the person I am speaking to hears my background noise. It would be nice if both parties on the phone had noise reduction.

Not the best with music quality. Ease of use with apple products is its best quality. The fit isn’t the best either, sometimes slips out of the ear.

They air pods are ok but not as efficient as the regular pods. They tend to fall out my ear on a regular basis and disconnect frequently from my phone.

Overall, slips out of ear too much! I heard about the accessories, but I don’t think you should have to purchase them separately. They knew these wouldn’t fit the average ear!

Bought from Best Buy in Sept. 2020. The charging case is dead now in June 2021 (9 months), as the lightning port won't charge Airpod Pros. Hardly used and certainly not abused. Apple Care was purchased and Geek Squad wants to send them off to Apple for a week. Apple store doesn't have a service appt available for days. Called Apple for replacement and they are charging me $30 for a replacement case, as well as placing a $140 hold on my credit card until the old case is returned within 10 days, in which I'll be on a planned vacation for a week. So now that problem is mine to deal with if I get charged. While the product is useful, the service from both companies, as well as the inability to use these Airpods for a week is frustrating. A dead case in 9 months makes them useless. The replacement and return process feels inconsiderate (15-30 days would be more helpful with all the current Covid restrictions). What's the point of a 1-year warranty if I have to shell out for something that broke within a year? And what is the point of Apple Care if you can't get an appt for days, and still get charged within the year for something that simply died, and wasn't used or abused by the customer? I bought a new pair for my wife last week before this happened and am going to take them back to BB and seek an alternative. I don't plan to purchase these again or the new upgrades. A less expensive product feels like a safer investment.

They were great in the beginning, but then there was a firmware update, and they don't work as well.

They started out great. For about 2 months then a clicking noise came in and Apple replaced it and the same thing and now they won’t replace it again.

Purchased these for my teenage son. He likes the added features of the Pro vs the Air Pods BUT he says they don't stay in his ears. Uses his old pair more b/c they are a better fit.