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Customer Ratings & Reviews

Your price for this item is $110.99
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The comparable value price is $129.99

Customer reviews

Rating 4.8 out of 5 stars with 79062 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the AirPods' exceptional sound quality, long battery life, and comfortable fit. They also appreciate the convenience of the wireless charging case and the ease of use. However, some customers find them to be expensive and not everyone is a fan of the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 79,062 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods 2nd generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system is very good.good in size and quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Confused

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but gives problem when there several devices around and will connect to the device that you don’t want even when you disconnect from the device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best music ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple air pods. Your music will never sound the same!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are okay…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Hate that they come out my ear so easy. Not trying to spend $150 more to get the ones with the earbuds either ..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great clarity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clarity , Love relaxing and listening to music

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Would recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product practically everyday, it’s really convenient and easy to connect to any device, however, the product can be easily lost

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods don't fit in my ears, they fall every moment. It's annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually wouldn't know much about this item as FedEx lost the package and Best Buy refuses to make it right. Every time I speak to customer service, I'm told I have to wait different amounts of time before I can get a replacement. First it was 24 hours. Then it was 7 days. Then it was 5 days. During the 3rd call to straighten this out, customer service supervisor "Kim" hung up on me. Worst customer service I have ever dealt with. Now I believe I am out the item as well as the money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Fit

    Rated 5 out of 5 stars

    Amazing quality and good battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly amazing. It's worth the money, they haven't fallen out and they fit comfortably. Very light and compact. They charge very fast and last for so long, a full case charge can charge airpods to 100% 5 times. These are amazing, highly recommend. Nice packaging and a esthetically pleasing to unbox. I'm going to use these everyday! They're pretty durable too, haven't dropped them or anything but you can watch videos. The little things are super durable. Worth the money . Forgot to mention it's very user friendly, and you can even customize what command you want each airpod to do. Very easy to connect, unlock your phone, flip open the case and it pops up. :)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    These are the 1st Generation Airpods NOT 2nd!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems as though Apple is getting over on people. These are advertised everywhere as “2nd Generation” Airpods but absolutely everything from the packaging, to the information “Model Name” that populates says in my phone says “Airpods”. I purchased the first generation airpods when they first came out and these are identical to those. I then purchased the 2nd generation and it came with a wireless charging case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their not that bad, sometimes they kinda stutter but it’s nothing too crazy. Overall I’ve been enjoying them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good, sweat and dirt does eventually bother this version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love mine! I had this on Black Friday to be ready when my actual ones fail. I know they have a life (between 1-2 years) so when they die I’ll have the replacement, just can’t be without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are how I expected they even survived being in water with the shower running for 5 seconds and they still work how they did before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love them. They sound wonderful and I love that I have a GPS so you can find it if you lose them with your iPhone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Charging indicator on the outside

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy the 2nd generation AirPod. It doesn’t have a charging light on the outside. So if your magnetic charger doesn’t have an indicator light then you will not know if the AirPod is charging.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Cute but tricky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep dying every 20 mins & won't connect to my phone most of the time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy sells defective products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy sold me defective AirPods - after buying them I kept them in the charger overnight and charge lasted for no more then 10 minutes. I brought them back to the store they refused to except them back. No more shopping for me at Best Buy’s

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MAD CUSTOMER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Double it a used one, same as my order of washer, Best Buy shipped it three time but all "3" had broken parts, malfunction, and dent. This air pod cannot full charged. Void to get store credit as everything ordered by that store credit was used defective products. I have more than 40 calls and CSR opened more than 6 cases primary case numbers. Brand NEW was replaced by USED DEFECTIVE PRODUCT HAS NEVER SOLVED. WHAT HAPPENED? PINOLE STORE. YOU BROKEN MY CELL BUT CANNOT USED YOUR STORE CREDIT!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal for Airpods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift and the receiving party loved them! Would purchase again. Thank you Best Buy for a great transaction.

    I would recommend this to a friend