Customer Ratings & Reviews

Dissatisfied with ear buds as they did not work as expected

Quit working in 30 days, Best Buy won't take the return, and now I need to take them to a service center and put in a bunch of leg work and gas is $4.00 a gallon. A joke of a purchase.

Bought for the translation feature, required a software upgrade which crashed my phone. Translation feature is rough at best. Battery life seemed like the only positive.

I received a defective earbuds case . And the customer service didn’t help . Why offered a pre owned item if is not certified was confirmed

I purchased a pair of these and within 4 days the case stopped working completely with no signs of life. I contacted apple and they said I can pay to have it shipped in to look at. I obviously told them no as I just bought them so I exchanged them for a new pair at Best Buy and again same issue the very next day with the second set. There are tons of people online saying the same thing and it is ridiculous apple let them go through quality control like this.

AirPods were great but a month later it completely stopped connecting to the phone, had to replace right away

The features don’t work well with the older model iPhones.

Not up to the expectations… Not worth of money… Just two features added and removed wire.

purchased item on a black friday deal for $220. noticed a special on 12/25 for the same item for $200. didn't appreciate seeing the same 'deal' item on your site less in less than a month...for $20 less. not much of a black friday deal i guess.

Great service and product. The associates were friendly and attentive. Would recommend.

These headphones are alright.. mic sucks sometimes the other person can’t hear me.

I don’t like these new AirPods. They keep falling out of my ear.

Brand new AirPods started losing connectivity and no working within a month of purchase. They are way too expensive to be going through the hassle of returning them. Get it together Apple.

Good product, but are some details I don't like. It could be better.

Still dont have my items, they where delivered to the wrong address. I reported it right away. And nothing happened. I called, and nothing happened, called again and they told me to do a police report. This happened last year around this time when I bought a scooter. I did what they said and nothing happened. So I'm not doing that again. And I don't understand having to do that if they delivered to the wrong address. They never gave me a refund nor a replacement product and have the nerve to flag my account. And they never had anyone get back to me,even though I requested a supervisor several times and though I tryed to escalate it, nothing happened. So I don't know how the product is, I don’t have my money back. And I'm very disappointed, upset and mad with bestbuy.

They are nice but they need more languages like Japanese on the translator portion

Works perfectly well, started to hear problems already in the right side though

Ordered it for delivery. Company they use delivered it to another building complex picture showed a mailroom I’ve never seen. Reached out and they let me to pick up instead & everytime it was gonna be ready for pick up later it said “delayed” changed the store like 3 times and it all ended up in delayed. I ordered September 30th it is now October 17th no ear phones OR money back . Disappointed bc I pay for the membership & this isn’t the first time they do this. Best Buy is a scam .

Already had to go to apple care and have them fixed worked one day next day wouldn’t charge. Went to Best Buy for apple care and was told 24 or 48 hours I would have my new ones 4 days later after I called and talked to a very rude person I got a text a 7:30 saying they were ready for pick up

Very hard to keep these in your ear and are very uncomfortable