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Customer Ratings & Reviews

$249.00

Customer reviews

Rating 4.8 out of 5 stars with 9511 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the product's exceptional sound quality, which is frequently highlighted as a top feature. They also value its comfort, long battery life, and good fit. Furthermore, connectivity and the transparency mode receive positive remarks, with only a very minor concern raised regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 468 Showing 9,341-9,360 of 9,507 reviews
  • Rated 1 out of 5 stars

    Used!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are used and Best Buy refused to take them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Every apple purchase gets worse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphone case stopped working after the first week!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience overall! Won't bother ordering online again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RETURNED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Could not get comfortable fit and sound was not as good as older AirPods I already own.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over hyped the quality sucked and isn’t worth spending your money on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scamm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scammed and paid for someone else's ear buds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Support Failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy reached out to me to review this product while they know full well I never even received it. Shameful customer support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package came open everything was their but I didn’t buy a use item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hearing aid quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy . There is still noise and for the hearing aid I can hear my voice more than other people .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service and product don’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They would not charge straight out the box then the guy Best Buy was saying I try to scam them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest generation of AirPods Pro represents a significant leap in performance compared to its predecessors. The noise cancellation feature has been significantly enhanced, creating an immersive auditory experience that effectively blocks out the outside world's chaos. Whether you're in a bustling cafe or a noisy office, these AirPods allow you to focus on your music or calls without distraction. Speaking of calls, the call quality is exceptional. The clarity is impressive, making conversations feel natural and seamless, as if you’re speaking face-to-face. The upgraded microphone ensures that your voice comes through crystal clear, even in less-than-ideal environments. One of the standout features for me is the battery life. I can comfortably use these AirPods throughout a full workday without needing to recharge. This is a game-changer for anyone who relies on them for extended periods, providing the freedom to stay connected and engaged without the constant worry of running out of battery. Overall, the improvements in sound quality, call functionality, and battery performance make these AirPods Pro an outstanding choice for anyone looking to enhance their listening experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microphone problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music volume is excellent but when a call volume is very low

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy provided terrible service when I had an issue with this product. Never buying from Best Buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good is my second pair and don’t like at all. Fell of my ear so annoying and battery is suck ..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never purchasing again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality. Doesn’t do the noise cancellation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like it because I didn’t received my product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Falling sir pods.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. They Fall from ears even after fitting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones did not fit in my ears. I had to return them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broken in just two month,it doesn’t connect with the iphone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was never delivered . No help at all from store

    No, I would not recommend this to a friend