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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 9489 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, which is a standout feature. They also appreciate the comfort, good battery life, and secure fit of the product. Furthermore, the connectivity and transparency mode are highly regarded. The only minor concern raised by a small number of customers is regarding the design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 455 Showing 9,081-9,100 of 9,489 reviews
  • Rated 3 out of 5 stars

    Not sure if I got a returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seal was already broken when they arrived so I’m not sure if they were returned from another customer but you can’t really call it brand new if it has been tampered with

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product just too pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these are good for everybody and everyday use but honestly I think Apple always wants too much money for their products. Coming from a huge Apple user and fan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yeah it's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good! Indeed I found it to be quite an enjoyment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery dies too quickly especially the case. AirPod 1 and 2 were better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    When they actually work they’re good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely excited about to try these out and use the new translation feature but they seem to have rushed the product. They seem to have manufacturers defects and dont work as they should sometimes. I planned to return them to apple

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Size and Noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am usually a fan of airpods and was excited for all the capabilities but just the shape of the airpods. I have used bose and apple over ear headphones and the noise cancellation is top teir I would rank this 6/10. I have returned them. Not excited.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I’ve been completely disappointed with an Apple product. Terrible digital white noise in transparency mode. My ears were ringing after listening to the news after 30 minutes. Very disappointed as the APP 1’s were incredible in transparency mode. I will say that music is a huge improvement compared to APP 1 (which were a bit disappointing in that regard). Ultimately I returned these and bought the APP 2’s which do not have the harsh digital noise.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not secure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best fit for my ear. They hurt a lil and they don’t feel secure. I’m still trying to give them a shot tho since friends like them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No tech nerd

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So so. I’m already getting connection issues. Static.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sad but true

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really had my hopes up but the sound isn’t that great and the hearing aid cuts in and out a lot. Thought it was just mine but I’ve heard this from others. Almost wish I had just some cheap Bluetooth headphones

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats Studio buds are better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods are good, but in my opinion, the Beats Studio Buds sound way better and are half the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fit of Airpod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wokrs okay, but I dont like the positioning of the speaker stud on this version. I had the original air pod pros and the speaker stud was more forward facing. This one is more on the side and doesnt fit into my ear as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase From Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never write reviews but Best Buy convinced me to. We purchased Air Pods as a gift for our child, and after ordering them found out someone else already planned the same gift. Best Buy advertises that items can be returned until January 15th. I've been attempting to start the return online for weeks but their system shows that the the package wasn't delivered so it won't allow a return. Fedex delivered the package on December 17th and their tracking number says so, and even has a photo of the package by my door. I finally got ahold of a Best Buy representative on the phone and she told me that I have to call FedEx and ask them to "mark delivered." I reluctantly called Fedex and they tlod me exactly what I expected, the package is "marked delivered" in their system. I spoke to a Best Buy supervisor and she told me there is a "glitch" in their system and she is unable to process a return. Her only option for me was to return the air pods in person at a brick and morter. When I tried to explain that is not an option because the closest store is 150 miles away she told me that she did all she can do and hung up on me. I'm curious how many others this has happened to and if it's an intentional scam? I'll never do busy with this company again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not connecting to my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started to have issue to pair with my phone, iPhone 15 plus, don’t know why but it shows connected but the audio comes from the phone not sure why

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too pricey for average ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds a bit brassy and too large for small ears. Doesn’t allow for much distance from source. Beware of the “price match”, it wasn’t followed. Battery life isn’t as advertised. If found better on Amazon for less than $50.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay not AirPod 2 noise cancelling good but good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I swear they get worse every time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I waste my time and money on these is to keep in the Apple network for simplicity. They’re so unbelievably quiet compared to everything else I’ve had, I default to 95% volume for normal listening compared to about 60% for Samsungs offering. I swear the volume gets quieter every generation. The ANC however is fantastic, spacial audio is a cool party trick, and the transparency is decent. Find My actually working is a solid plus too.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed in the fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with the fit. Was going to trade in my 2 Pros and upgrade to these and tried every tip and couldn't get a good seal. I was very dispapointed that I had to return them because I really wanted them to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I just bought another pair of the pro 2’s. I feel like the pro 3’s are a bit of a downgrade when it comes to noise cancelation and transparency mode.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Airpod pro 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to have the newer phone to use the new features. Very disappointing and should have researched it more before we bought the new Airpod pro 3. RIght now, no difference on the airpods I have from less than a year ago

    No, I would not recommend this to a friend