Customer Ratings & Reviews

Still dont have my items, they where delivered to the wrong address. I reported it right away. And nothing happened. I called, and nothing happened, called again and they told me to do a police report. This happened last year around this time when I bought a scooter. I did what they said and nothing happened. So I'm not doing that again. And I don't understand having to do that if they delivered to the wrong address. They never gave me a refund nor a replacement product and have the nerve to flag my account. And they never had anyone get back to me,even though I requested a supervisor several times and though I tryed to escalate it, nothing happened. So I don't know how the product is, I don’t have my money back. And I'm very disappointed, upset and mad with bestbuy.

They are nice but they need more languages like Japanese on the translator portion

Works perfectly well, started to hear problems already in the right side though

Ordered it for delivery. Company they use delivered it to another building complex picture showed a mailroom I’ve never seen. Reached out and they let me to pick up instead & everytime it was gonna be ready for pick up later it said “delayed” changed the store like 3 times and it all ended up in delayed. I ordered September 30th it is now October 17th no ear phones OR money back . Disappointed bc I pay for the membership & this isn’t the first time they do this. Best Buy is a scam .

Already had to go to apple care and have them fixed worked one day next day wouldn’t charge. Went to Best Buy for apple care and was told 24 or 48 hours I would have my new ones 4 days later after I called and talked to a very rude person I got a text a 7:30 saying they were ready for pick up

Very hard to keep these in your ear and are very uncomfortable

Bought my airpod pro 3 last month waited to use them till i got a case to protect them and so now a week of use and the right airpod doesnt work. Now it not working isnt best buys fault but when i call and ask to speak to the store i bought the product from im told they dont answer calls so i got some non english speaking person and all i want to know is who’s replacing them. Since when is a store employee to good to answer a call and help the customers that make that store money

Sounds not to good charger not to good not 100% charger

fits my ears even worse than last gen. otherwise they're incredible.

If I can put 0, I would. They sent me an empty box. I asked for a refund, and they refused saying that I dont have proof of opening an empty box, like how was I supposed to know it was empty, I didnt record opening it because I wasnt expecting it.

Ok…………………… …………………… …………………… …………………… …………………………..

Ordered item, fedex lost it. It took 4 BestBuy customer service calls , including supervisor to get refund. They did not respect replacement of similar item at same price. All four customer service rep gave me run around. Poor customer service.

Dead in 5 months. Won’t charge, no lights, dead. Now I have to go to Apple Store and waste my time.

The two headphones are occasionally heard very badly, as if a robot were talking.

These headphones are not good. This is my third time exchanging them, and they keep having the same issue. After about an hour of use, one side stops working completely, and I have to unplug and reconnect them to get the sound back. When I listen to music, there is static, and the sound is very strong and hurts my ears. There is also static during phone calls. I would not recommend these headphones.

I didn't think they sounded that great compared to my Sound Core Liberty 4 Pro. The ANC was awesome though. The one star is mainly toward Best Buy. I started a return, but forgot about it. I called them 4 days past return deadline for help and hopefully make an exception, but they stuck to the policy. It's totally my fault, but some understanding would have been nice. I 'm only human and I made a mistake that cost me $230 dollars. Oh well. They definitely lost a customer.

Battery life is very bad, does not hold the charge

terribe finding design. horrible warranty. 3 generations AND YOU still cant find them pricesly.

Best Buy Gave me a bad pair case stopped working within 2 weeks and apple sent me to megabytes to repair them and they’ve been holding them for a month no updates I’m getting them back but apple haven’t even started shipping them back I have 4 days to return them which i thought i had 14 days turns out I have 60 no one said anything about that and guess what they are still broken they’ve had them for longer than I’ve used them

I liked them at first, but I kept getting a bad feedback loop in my right ear whenever I engaged ANC. I heard this was due to bad fit of the foam ear piece, so I tried the other sizes, but that didn't do anything. I exchanged for a new pair and the problem wasn't there, so I assumed I got a lemon. Unfortunately a few weeks later the problem came back, so I just returned them. It's a shame, I've had the other iterations of air pods and loved them.