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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 22965 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are delighted by the product's exceptional ease of use, straightforward setup, and impressive overall performance. They frequently praise its accurate tracking, versatile size, and long-lasting battery life, often finding it to be an excellent value. However, some customers have noted that the sound output is a bit low. Additionally, its compatibility is limited to Apple devices, and there are occasional reports of spotty connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1096 Showing 21,901-21,920 of 22,965 reviews
  • Rated 3 out of 5 stars

    Doesn’t always work.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I bought four of them because they were on sale and they worked most of the time. But would not buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Rang

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor range. I place one in my vehicle and parked in a shopping mall. Afterward I used the app to look to see if it can pinpoint me to my vehicle but I would have to get within something like 10 ft. before it picked up the signal. Then what's the use. I would have found my vehicle myself within 10 ft.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in this apple product. Purchased this to keep track of my four grandkids at an amusement park. One of them fell apart within an hour and would not snap back together. The others were basically lost as soon as we separated. The application kept telling me to move around to locate the tag. By the time the tag was receiving a signal I had already located my grandkid.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay not the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the best but its fine. Just was testing the waters with trying keep tabs on things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing - only thee out of four worked

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough the four pack. One worked fine. Used other one two times and got notice battery was low?? Exchanged for brand new battery and within a few days was dead again. Tried other two airtags in pack and other two didn't work at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My complaint is that you have to buy a seperate holder/strap to put it in Apple shoud include something for it to be attached to like luggage or a purse or keychain.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its works ok, takes a bit and a few tries to update on the find my app. I thought it would work different, but overall pretty happy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ok. I have it on my keys. So far I haven’t used it. I purchased the protection cover and film. Best Buy has it extremely expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless for travel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to alert me to anything left behind at a security checkpoint in airport, lost wallet etc. The separation alerts are a joke. Tested this at a half mile and mile and got no alerts though notification settings were properly set. You'll be on your flight before you realize your bag was left behind. I can see using this as a theft tracker for a bike or similar, but otherwise, not useful for me at all. Returned them,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Airtag was easy to set up and seems to be very durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY OPEN BOX DEAL. If you buy an open box deal your betting the person who returned it removed it from there apple ID. if they didnt there is no way to use it and you must return it to best buy. I was on the Phone with Apple for 2 hrs trying to get my open box deal to work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best. Just ok.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because the price at the time was fair. I don’t like that it doesn’t give you live tracking (like with the iPhone). Only after 8 minutes does it refresh and show you its current location. I also don’t like that you can’t connect to more than 1 phone. Only one of us can view and track the tag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not able to share

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to track my dog . Unfortunately, I had to return it . I learned that I’m not able to share the location with other members in the family. So basically I’m the only one that can track my dog on my phone , your are not able to share . For example: if I’m away or at work and my dog escapes , my daughter can’t track my dog .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dont like it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rarely works. Sometimes it updates location every few minutes but most of the time takes 15-30 min. Not reliable at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Air tag review terrible lag time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this AirTag to keep location for my 6year old. How ever there is a significant lag on this product and does not present in real time when in motion. There is typically an 8-20 minute lag when he is in moving in a vehicle.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well. Easy setup and connectivity remains stable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Easy to use and set up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and can hide easily for important personal belongings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Find My

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scared at first because i thought anyone could add it to their phone but jts super secure and i have found it useful. I have it for my wallet and it does help out alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have when checking bags

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have when checking bags with connecting flights domestically or any checked bag internationally. In todays travel world this can help the airline locate your luggage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure about this one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice concept, but you cannot attach them to anything. We were thinking cell phone, keys, and things that are contantly misplaced.

    No, I would not recommend this to a friend