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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 22966 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the product's exceptional ease of use, straightforward setup, and impressive overall performance. They frequently praise its accurate tracking, versatile size, and long-lasting battery life, often finding it to be an excellent value. However, some customers have noted that the sound output is a bit low. Additionally, its compatibility is limited to Apple devices, and there are occasional reports of spotty connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1110 Showing 22,181-22,200 of 22,966 reviews
  • Rated 2 out of 5 stars

    Only about half worked

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered nine originally, there’s only 7 that would pair so im not sure about that. Also they are a bit weak for an apple product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not update tracking automatically.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirTags will not track a lost item as I thought. It is not like a GPS or location tracking. If I lose the item it is attached to, it will not track it unless someone with an Iphone with location settings on is close by. This is not helpful at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t even owned them 30 days and the battery is dead in one and the batteries in the other 3 are lower then should be too. Biggest waste of money. Can’t bring back to store for help. Have to jump through what apple tells you to do. Extremely frustrating. I wish i NEVER bought them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad battery life

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On (so far) at least one unit the battery life has proven very bad...first batter lasted 8 months, brand new, fresh replacement lasted 2 months.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was bought to give as a gift. So I can’t rate it. I thought it was a good idea to put in a car or golf bag. Even a wallet or your keys.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Only works half the time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like you have to be so close to the item you lost not you practically found it yourself 

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Two big flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like you can not share them with multiple people in family and it warns the thief if they have iPhone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Housing Unit Detached

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Housing unit was detached. Don't know if airtag works. I will be returning. I bought as Open Box, excellent condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no no no

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe it, it must be Apple's worst product, it gives me a location notification for 10-15 minutes, if it is available, my child was going somewhere for a school trip, I bought it for him, don't try it, I won't recommend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Apple

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work with connecting…………………………………………,,,,,,,

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Apple products

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason for such a low score is these sont qork woth abutbing othwr than apple

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirTag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirTag is okay. I use it in my Skid Steers and dump Trailers to keep track of them but sometimes the locations won’t update. Other than that they’re not bad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent a completely dead air tag. I tried to exchange it but Best buy instead returned it. Next thing you know, they increased the price so I can't buy it with my best buy points. So disappointed in Best Buy

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Only 20ft range. Useless junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only works 20 feet away. Useless junk. Left my keys in my car and couldnt even track it because it was over 20 ft away. Useless junk

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air tag is good for in home use only.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing tells people that they have it next to them...kinda defeats the purpose of using it for theft protection.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they barely work, bit of a waste of money. Followed all the instruction to no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airtag on android

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im an android user, was instructed by store rep that downloading an app i would be able to connect to android but was a complete headache. Although some android apps allow for connection, they dont work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy gets one star! AirTags 5 stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box deal, $5.00 off was supposed to be excellent condition, came with a dead battery! How would anyone know if it was in excellent condition if the battery was dead. It was also paired to another customer and had to be reset. Don't get me wrong love AirTags 5 stars! Best Buy on the other hand is going to crap. They more and more are alienating away from them as a retailer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Travel Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now apart of my travel must haves!! Game changer especially having lost luggage for 3 days in Europe with no idea where it was.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has little value for it’s high price; it mentions 3 items and displays an image of 3 airtags that misleads including 3 but has only 1 item in the pack.

    No, I would not recommend this to a friend