Customer Ratings & Reviews

Doesn’t function like you think shows location every 30-45 min. Work constantly if not connected to a Wi-Fi network for some odd reason.

Doesn't work very well. Depends on people around you having an Apple device so it can utilize the network. Hasn't sensed when it's been forgotten and doesn't track location well.

These AirTags are pretty easy to get up and running. It's Apple product to Apple product, though, so if you've got anything else this won't work.

AirTags work as promised but 1 of the three that I activated is already showing low battery after 1 month. That’s not acceptable and I hope Apple exchanges or replaces the battery.

Bought this as a gift not sure how well it works..

While it took longer to set up than anticipated. I had to reset it several times to recognize our account/wifi/bluetooth. Now that it is working we are happy with it and a nice tool to help keep an eye on items that could get lost.

This was recommend by many people to work for tracking my kids when at Disney. So I purchased them but I returned them once I discovered that the air tags wouldn't work with my Google phone despite being told by a best buy representative that they would work.

These come in handy most of the time although would be even better if tracking had a wider coverage area. Would recommend for certain situations.

I bought this on May 6th, 2021 and had a hard time getting it to pair to my phone. Once I did it was ok for about 3 days and then acted like it was never paired to my phone. Reset it and re-paired it to my phone. Again after a few days same issue, except this time it took multiple times resetting it and attempts to pair before it would work. Happened again, replaced the battery, same issue and now telling me to make sure my Bluetooth was on and in range. Contacted Apple and went through their troubleshooting with them and was told I’d need to bring it in or send it in for repair. Ok I understand it’s inexpensive and all, but the repair charge is darn near the cost of just getting a new one. This is after owning it for six weeks (June 18, 2021). So not impressed.

I ordered Apple AirTags from Best Buy as a Christmas present, but they never arrived. To make matters worse, when I reached out to customer service, they said they couldn’t ship a replacement without charging me again because they hadn’t received the “return” yet — despite the fact that I never returned anything! This was clearly an issue on their end, but they refused to take responsibility. It’s incredibly frustrating to trust a retailer with a holiday purchase, only to have it go missing and then be told I’d have to pay again to fix their mistake. While I’ve heard good things about Apple AirTags, my experience with Best Buy has been a nightmare. It took nearly a week to have the funds returned due to their error. Absurd.

Not quite what I was sold on. I was told this tag would be tracked on the phone within feet, but it is not that accurate. Also does not seem to work well or at all if it is moving (like my kids backpack or pet's collar.

Apple AirTag works most of the time depending on the strength of connection. So if there’s not any strong signal around to help read the tag you are out of luck. Even my house, the AirTag doesn’t read it until I’m 5 ft away.

these work.. but they are thicker than the Tile products and cause a bump in your wallet or added girth to you glasses case.

This product has only a 30 foot range. What is the point? If it's 30 feet away, pretty sure I can find it myself eventually. I'm rating it 3 stars because it is as advertised, I should have paid closer attention to the details.

Issues with working on cellular to track items. Works great on wi fi every once in awhile location jumps even thou item hasn't moved.

I was worried about how effective it would be given that it is via Bluetooth, but I am very happy with it so far. The biggest drawback is that you can only track the tag with one phone, so two people can't track the same tag.

They are great when they work. You need Wifi for them to function or have an iPhone. Not everyone has an iPhone to help you locate your lost item so this can certainly limit the usage for the cost of them. I'm not impressed.

It works if there is a clear view to it. I tried it in my car with it in the glovebox and it didnt work. I was going to use it to help find my car when parking in a ramp, but I guess that wont work.

The AirTag works as advertised - this was purchased for my wife’s keys. What is not widely advertised - since we have our own Apple Id’s, I can NOT see her keys. I am very disappointed with Apple for this. We are in a family.

did not hold battery very long and location isnt super specific