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Customer Ratings & Reviews

Model:
MX542LL/A / MX542AM/A
SKU:
12202497
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Customer reviews

Rating 4.8 out of 5 stars with 23042 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the product's ease of use, impressive tracking capabilities, and overall performance, often noting its excellent accuracy and convenient size. Many also appreciate its long battery life, simple setup, and good value for the price, along with its effective GPS and range. However, some users have found the sound to be a bit low and connectivity to be inconsistent. A notable limitation is its compatibility, which is restricted to Apple devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1093 Showing 21,841-21,860 of 23,042 reviews
  • Rated 3 out of 5 stars

    Tag package — batteries required replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pack of 4 AirTags I purchased required new batteries upon opening and configuring. Otherwise I would rate the tags five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    tag

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little item...I just bought it because i'm always misplacing my phone...so I just ask SIRI to locate it...works just fine !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are always looking for your dog or cat, this apple product is for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs keyring hole to be a standalone product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as function it works great. They need to make the product a standalone product. Can believe you have to buy an accessory to actually make it useable. I don’t think it would’ve killed them to add a key ring hole.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps losing signal. Disconnects from phone. Had to rename it according to Apple and it still disappeared from the app. Can’t rely on it for what it is intended for.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Useful when the work properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two air tags for a trip… only one worked properly… will have to return one when I return from our trip.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only works well in heavily populated areas.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping it could be used to find my dog, but it rarely updates where I am at due to lack of iPhones. Guess I'll just put it on my keychain and hope it helps me in the future if I ever lose them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does it’s job with new batteries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is poor.it does track your suitcases well if you replace the batteries

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I just don't get it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot's of online reviews showing how great it is. It uses Apple tech to let other phones help you find it. You can't actually find it until you are within 30 feet or so. The problem is if in a building or parking lot you will see generally where it is but you have to be pretty much on top of it to find it. I burned some old gift cards so didn't actually pay for it. Glad I didn't have to.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Film might peel off if provoked, fingernails and sharp objects can temporarily dent protection. Directions for installing were mildly challenging

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my granddaughter. She keeps it attached to her keys. It's helped her to find her keys twice already.

    I would recommend this to a friend
  • Cons mentioned:
    Sound

    Rated 4 out of 5 stars

    Better than Tile, but don't make a noise

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work much better than tile, but I wish they made a sound like tile does. I has used them many times to find my keys

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience with online purchase at Best Buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this 4 pack AirTag and have not received it yet even after 13 months. It still says it is with Fedex and is to be delivered soon. I called Best Buy multiple times and they are not able to track the location and where the item is. They said they will refund the amount and I have not received the amount even after 9 months of informing Best Buy about the non receipt of the ordered item. It is disappointing. Full refund back to the payment method is most fair, I could have taken a store credit too. No sign of anything. Be careful in purchasing items in Best Buy online.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took them 30 mins to come help me. the guy walked over he said he’d be back with the key then started dodging me. it was the simplest thing to grab too i don’t know why bro didn’t want to help me. air tags tho they tuff

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as amazing as i hoped…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy to get these sirtags- but thet are very very delayed in recording and telling you location- like several several hours!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use it because Best Buy didn't unlock it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this this AirTag open box but, because BestBuy didn't check to make sure it wasn't already paired to an existing account, I can't use it. It's impossible to unpair it, even with Apple Support. So...thanks, I guess?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    dead batteries come with airtag

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the AirTags on January 4, 2024. I installed them on January 10, 2024. It is now January 17, 2024 and I am in Mexico and one of the AirTags batteries are already dead. Absolutely ridiculous because I can't do a thing about it until I get back home. Battery should last more than a week!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it is supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well. I love being able to activate the sound but my favorite is the directional arrow and distance displayed in Find My on my iphone. Im debating getting one for my cat and have bought others as gifts. I wish they had a better fit design for wallets.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work at all defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked these AirTags are trash. I got them for tracking my kids in Disney world but the AirTag never worked at all. I called apple support but they said the 70% of the AirTags have problems and they don’t work. Best Buy only gave me 18 days return period and now it’s gone. I lost the money, please don’t hesitate to purchase AirTags.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good at first but once you change the battery does not work as well

    I would recommend this to a friend