Customer Ratings & Reviews

Incredible customer service, the punctuality of this company and the service is impeccable, definitely 5/5

Great music app can use it on my iphone and macbook so my playlists are on both devices.

The best purchase I made ! exactly what i needed for personal use

I’m very pleased with the service provided on the phone for my order and in store. Customer service was excellent. The iPad is exactly what we was looking for. The pen is a plus.

Love it the big screen makes it easier to write notes. The screen quality is great.

I love it thank you so much for my iPad It worked perfectly fine

These head phones are top tier! I highly recommend. They are kind of pricey side but total worth it.

An amazing feature to come to stores . Especially since I make music it makes it easier for me to stay updated on my tracks

I have been a loyal Best Buy customer for years, but this was by far the worst experience I have ever had. I spent over 4 hours on the phone with both Best Buy and Apple, being passed back and forth with absolutely no real help. In August 2023, I bought AirPods from Best Buy that came with a promotion for 3 free months of Apple Music. I also purchased an iPhone and Apple Watch from Best Buy in March 2024, and most recently upgraded my AirPods again in March 2025. Every other time, redeeming the Apple Music offer was simple until now. This past week was a complete nightmare. Best Buy refused to help, telling me I had to deal directly with Apple even though it was a Best Buy sales rep who pitched me the Apple Music promotion during my purchase. I explained I was a loyal Best Buy customer who trusted these promotions, and still, Best Buy did not even attempt to mediate the issue, which is absolutely ridiculous. While I was stuck on hold with Best Buy, an Apple associate over chat started quoting policies at me, brushing me off instead of helping. After being transferred multiple times, I finally spoke to John at Apple, but even John was not able to get me the 3 free months. Now I am being told I have to escalate this to the leader team to maybe get it fixed. This is absolutely ridiculous. At this point, I could have just walked away and chalked it up as a loss, but as a loyal customer who was considering upgrading my iPhone soon, which also comes with an Apple Music offer, I stood up for myself. Now I am seriously second-guessing whether I will continue buying from Best Buy or even continue investing in Apple products at all. Best Buy advertises "Free 3 Months of Apple Music for New or Returning Customers," but when a loyal customer like me tries to redeem it, there is no support, no accountability, and no real help. If Best Buy is going to advertise promotions, they need to actually back them up, not leave customers abandoned and frustrated. This was one of the most disappointing and exhausting customer service experiences I have ever had. Best Buy, you need to do better.

I love Apple Music. It is totally worth the price. You get all your favorite artists across all devices. With seamless integration.

Due to he fact that ai play Baseball and Football when I do my workouts I have to use my headphones to listen to music as I work out and with this free subscription , it allows me to do just that ! Highly recommended!

Perfect MacBook for using premier pro, Logic Pro and Final Cut Pro! Worked smooth for my video editing and music production.

I love apple music so much! they make everything very easy and accessible to find and all my playlists are in good order and are organized well thanks to apple music!

Apple Music is the best for $10 a month you can rock your brains out they have every band you can think of especially old music from the 50s and 60s

Apple music is the best plotform for enjoying music

Love apple music has all of my favorite music and i enjoy the app every single day.I recommend this streaming service then anything else.

Great that I got free trial for moths now I listen music on the go

I love Apple Music can’t stress it out enough, no ads, pick whatever song you like and download music works wonders when on a plane and you have your offline music available

Apple Music is the best music streaming platform in my opinion, especially if you’re already an IPhone or iOS user. It’s my go to music app and has most of my favorite songs, albums, artists and even music videos!

I received a free trial with Apple Music from the purchase of my MacBook and I will never go back to other music platforms. The music comes through clear every time, it has any song I search for, and it's simple to use! Thanks Best Buy!