Customer Ratings & Reviews

It came taped and not handled that well, so that was a little disappointing.

I do not recommend buying these refurbished. I read a lot of bad reviews but ignored them…wish I hadn’t. The left side never worked and sometimes it connected and then it didn’t. I returned them in store for a brand new pair that works perfectly.

Doesn’t really feel comfortable in ear and isn’t good mic for being otp

I purchase a set of Airpods 3rd generation that were Geek Squad refurbished on Feb 21, 2024. I love them but now It is November 4 and the left one has stopped working. I am a Totaltech member and called them and they told me the membership coverage doesn't include refurbished products. So their Geek Squad refurbishes them and the 189 dollar per year membership doesn't cover it. So basically, they don't back up their refurbished product which makes one wonder why. I am a big Best Buy fan, but this is extremely disappointing.

Kept falling off. Was excited but I had to return.

Horrible. They do not connect to my iphone 15 at all. Do not buy. It is better to get a brand new pair

My order has been placed 1/19/25 everyday since 1/21 order status says “delivery today”. It’s 2/9/25 still haven’t received.

I bought these AirPods for my 12-year old son and they were refurbished so I didn’t expect them to be perfect—maybe scratched or imperfect sound. When we received them, they were covered in earwax!!! To me, part of being “refurbished” is cleaning and disinfecting items especially something like AirPods. These were completely disgusting so I ended up buying them elsewhere for my kid. Just gross!! I’ve had so many problems with Best Buy lately, I’m done with the company after this order.

Left airpod is really low. You can barely hear anything.

Head of airpod to big and it hurt ear. Second generation better shape

The product was good quality but just not the right fit for my needs

Horrible. Left earbud doesn’t work. The wireless charging doesn’t work. I will not purchase another refurbed product from Best Buy ever again. It was given as a gift and when my son finally opened and attempted to use them he reported the issues above. When i went to return them it turns out you only have two weeks. So much for a birthday surprise or giving him the thrill of opening the product himself. Never again, I cannot tell you how disappointed we all are with this product.

started having call quality issues. Unable to hear callers.

I purchased these used AirPods offline but requested to pick them up in person. When I got to the store to pick up my item my intuition told me to check the AirPods and upon checking them, they still had earwax in the ear part.

I want my money back or a new pair because I got the AirPods and they worked but stopped charging and turn off randomly.

Sometimes makes a malfunction and kinda fails and doesn’t listen well

Sometimes they disconnect for no reason. I have to turn off and on my bluetooth.

The sound quality is good but they dont fit my ears they constantly fall out

Sound is ok, not my expectation, is good for calls and talking.

I got an empty box with nothing inside it. I’m very order from yalll. Never send me my refund or anything