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Customer Ratings & Reviews

Your price for this item is $119.99
The comparable value price is $169.99

Customer reviews

Rating 4.4 out of 5 stars with 1531 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, price, condition, battery life, and comfort of the refurbished AirPods. They appreciate the great sound, reasonable price, good condition, long battery life, and comfortable fit. However, some customers have concerns about the fit, connectivity, scratches, and the possibility of receiving a defective product. They mention that the AirPods may not stay in their ears securely, may have connectivity issues, may have scratches, may fall out during workouts, and there is a chance of receiving a defective product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,531 reviews
  • Rated 1 out of 5 stars

    Bad exchange policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m going to give this no stars. Bought these for my teenage son for Christmas and they stopped working in less than 30 days. I was only 1 week past the return date ( which is only 30 days and stupid for electronics) and they wouldn’t even exchange them. Just wanted more money to fix them. I will not buy anymore electronics from here

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Paired to someone elses icloud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfect but are linked to someone elses icloud account and says that they can track me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging case

    Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left side will not charge. Will be returning. Should not have bought refurbished item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Will not purchase another refurbish item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible!!!! A whole of static and low volume, I can barely use them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. They are what I was hoping for. It was as described.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken but fixed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received two damaged airpods, ended up taking them to the apple store since they were under warranty and got a new pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Refurbished Airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not refurbished, just relabeled and shipped out. When I paired these to my phone, it had another Apple ID attached to it so the previous owner could track them. Something that should have been caught if they were tested. The solution was to take to the Apple Store or return them as Geek Squad couldn’t help. Overall would not recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them from Geek Squad. Ear pods will not pair together. Notification pops up saying original owner can see your location. Returning tomorrow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too many scratches on case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly not a refurbrished condition instead it was a used a case used alot. My two year old case had leas scratches than this “refurbed”. It had too many scratches on the case. Clearly it was a trade-in airpod put to sold as refurbrished. Very disappointed. Not buying bestbuy refurbed item again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    It's no good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was no good, never connect with my phone and even when I tried it on another phone its same

    No, I would not recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of cable not included just thrown in a box with no packing. Not a typical refurbished product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived Defective.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived defective. Defective right out of the box. No microphone audio. Just spent 45 minutes on chat with Apple Support and they need to be replaced and I have to wait another week or so to get that done by mail. They are not tested at all don't trust refurbs even from Best Buy anymore.. Not worth it!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging case

    Rated 1 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base where u charge the pods only work for 1 ear piece .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished - Bad Idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying refurbished for the first time was a terrible idea! These were going to be for my daughter's birthday; however, when she went to use them they sounded as if the speakers in the buds had blown. We ended up returning them and purchasing brand new ones, which are great!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one did not work, for the price it was probably better if we just bought brand new

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Trashi airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad quality never connect to my cell phone I have to be doing it all the time by my self

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I will never buy air pods from Best Buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the airpods still had someone name as if it was the owner also the last owner could see my location was very unsafe they was a little dirty I would never buy airpods from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three months, the left AirPod stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still linked to the previous owner’s account

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been able to linked them to Find My due they still linked to the previous owner’s account, which I think is unacceptable that only shows the lack of quality on the refurbish process

    No, I would not recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One stars the headphones came in a dirty box and were already used

    No, I would not recommend this to a friend