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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1555 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, battery life, and comfort of the Geek Squad Certified Refurbished AirPods (3rd generation) with Lightning Charging Case. Customers also find that the product has simple connectivity and is in very good condition. However, some customers reported issues with the fit in their ears, and a few customers mentioned issues with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,555 reviews
  • Rated 2 out of 5 stars

    AirPods Malfunction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When talking on the phone with my Airpods in, I could not hear the other person speaking, but they could hear me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy, only occasionally connects

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really worst experience with refurbished product. Should Have returned on the first day. soemtime works sometimes doesnt connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disconnection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have couple disconnection from mi iPhone and sound coming from iPhone not from AirPods then I have to connect them manually

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished apple products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product didn’t connect that’s is the reason I gave it 1star.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sketchy - Still Synced to Last Owner's Apple ID

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so sketchy. My pair arrived still paired to someone else's Apple ID and could be tracked where I live. This is a huge red flag and really worrisome experience. I see others here had the same issue and a warning for those who purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paired to someone elses icloud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfect but are linked to someone elses icloud account and says that they can track me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broken but fixed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received two damaged airpods, ended up taking them to the apple store since they were under warranty and got a new pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Refurbished Airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not refurbished, just relabeled and shipped out. When I paired these to my phone, it had another Apple ID attached to it so the previous owner could track them. Something that should have been caught if they were tested. The solution was to take to the Apple Store or return them as Geek Squad couldn’t help. Overall would not recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommened

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charging box doesn't last long. I don't recommend this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left side will not charge. Will be returning. Should not have bought refurbished item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad exchange policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m going to give this no stars. Bought these for my teenage son for Christmas and they stopped working in less than 30 days. I was only 1 week past the return date ( which is only 30 days and stupid for electronics) and they wouldn’t even exchange them. Just wanted more money to fix them. I will not buy anymore electronics from here

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not good. Its very hard to hear anything with any noise outside

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's no good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was no good, never connect with my phone and even when I tried it on another phone its same

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too many scratches on case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly not a refurbrished condition instead it was a used a case used alot. My two year old case had leas scratches than this “refurbed”. It had too many scratches on the case. Clearly it was a trade-in airpod put to sold as refurbrished. Very disappointed. Not buying bestbuy refurbed item again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of cable not included just thrown in a box with no packing. Not a typical refurbished product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Don't do it... just day no!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate these things! They don't fit well like the older version and keep falling out of my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them from Geek Squad. Ear pods will not pair together. Notification pops up saying original owner can see your location. Returning tomorrow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trashi airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad quality never connect to my cell phone I have to be doing it all the time by my self

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I will never buy air pods from Best Buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the airpods still had someone name as if it was the owner also the last owner could see my location was very unsafe they was a little dirty I would never buy airpods from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One stars the headphones came in a dirty box and were already used

    No, I would not recommend this to a friend