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Customer Ratings & Reviews

Your price for this item is $119.99
The comparable value price is $169.99

Customer reviews

Rating 4.4 out of 5 stars with 1531 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, price, condition, battery life, and comfort of the refurbished AirPods. They appreciate the great sound, reasonable price, good condition, long battery life, and comfortable fit. However, some customers have concerns about the fit, connectivity, scratches, and the possibility of receiving a defective product. They mention that the AirPods may not stay in their ears securely, may have connectivity issues, may have scratches, may fall out during workouts, and there is a chance of receiving a defective product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,531 reviews
  • Rated 1 out of 5 stars

    I do not recommend Certified Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month and a half my Airpods it stopped working and does not work and it only had 15 days of warranty, I do not recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods were registered under someone else’s account. Spent over an hour with Best Buy customer service in the Phillipenes, who were absolutely no help. This was the second time I have encountered this type of issue with something I have bought from Best Buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its like new except there is a small dent on the ear pod it self

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sturdy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept falling off. Was excited but I had to return.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started to return them however transportation was not available

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor servive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order them before Christmas and still haven’t received them. Obviously the worker stole them and also my daughter beats. This is so wrong

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exchanged right away

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a small ORANGE BUG that crawled out of these refurbished 3rd gen AirPods when I first opened the package. Exchanged right away. So disgusting!!! Thank you Geek Squad for making it right.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This this is not working good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working good and I can’t return it anymore coz I did get to know after using it for about 15 to 20 days , this is bad that I wasted my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Poor design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not any better than 2nd generation. The design is finicky and they kept falling out of my ears. Save your money and order cheaper 2nd generation ones. I will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AIRPODS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Apple Certified 3 generation AirPods and they don’t work and Best Buy won’t change them for me or give me back credit. Last time I bought it from them .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Falling pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept falling out of ears. Was not comfortable to my ear fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No comment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment because it’s not good item low heard to voice I am tried to people so put trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Right airpod went out.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them on Friday used them and they were great both worked. The next day after charging them the right one made no noise or anything and doesn't work at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They made me cry

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came super scrathed and dirty and I had to buy a new pair so save your time, save some money and buy new ones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldnt advice anyone to get one of these, mine lasted less than 3 months and now cant be fixed. Bad product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This arrived looking like it was heavily used and linked to someone’s account. Yes the refurbished saves you some coin, but just buy new!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dell game monitor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it being curved and the clarity. 24" He was so excited for it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inaccurate Description

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods condition was mentioned excellent in the description, but these are totally beaten up and full of scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts my ear

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible hurts my ear after about 5-6 minutes Of use when the gen 1 don’t

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I did not receive my package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a week now and I have not received my order and Best Buy have done nothing to help me

    No, I would not recommend this to a friend