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Customer Ratings & Reviews

$169.99

Customer reviews

Rating 4.4 out of 5 stars with 1540 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, battery life, and comfort of the Geek Squad Certified Refurbished AirPods (3rd generation) with Lightning Charging Case. Customers also find that the product has simple connectivity and is in very good condition. However, some customers reported issues with the fit in their ears, and a few customers mentioned issues with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,540 reviews
  • Rated 1 out of 5 stars

    Was not delivered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not get it, called and was told I'll get another one. It got canceled exactly one month ago and i haven't gotten my money back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Air Pods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the air pods in a package that appeared very old and dirty. The air pods themselves were not cleaned very well at all . I never even tried them they were gross.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    0/10 won’t try again!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like these the previous owner didn’t delete their AirPods off find my iPhone so i wasn’t able to find them anywhere after they were lost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They worked until they didn’t.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished since the reviews were good and these were not my main earphones… the warranty is 90 days and of course right after the warranty expired they started acting up. They’re good. Just buy them new so you can use that warranty!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service defective products terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, refused to take back defective item within 60 days on Black Friday in Cary NC. Chris GS Manager and Alex store manager. Do not buy refurbished or BB items. Hit me up for the video.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love the product, but the fit just didn't work for my ears, like many others.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not recommend. Has connectivity issues.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt connect with bluetooth, took 15 min of trying. Once i switch to my ipad and come back to iphone, it doesn’t reconnect again. Returning this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not even a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hasn’t been a month and the bottom part of the AirPod came off. Taking it back to Best Buy. I guess you get what you pay for. If you can wait and get them new, do that. Don’t do refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods were registered under someone else’s account. Spent over an hour with Best Buy customer service in the Phillipenes, who were absolutely no help. This was the second time I have encountered this type of issue with something I have bought from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It stopped working after a month

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left airpod stopped working after a month, only the right works now. Very upset because I thought Best Buy is an ethical refurbisher.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad experience with this airpods.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality is bad. I only use few times but the noise came. Can not use it now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its like new except there is a small dent on the ear pod it self

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started to return them however transportation was not available

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exchanged right away

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a small ORANGE BUG that crawled out of these refurbished 3rd gen AirPods when I first opened the package. Exchanged right away. So disgusting!!! Thank you Geek Squad for making it right.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor servive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order them before Christmas and still haven’t received them. Obviously the worker stole them and also my daughter beats. This is so wrong

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I do not recommend Certified Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month and a half my Airpods it stopped working and does not work and it only had 15 days of warranty, I do not recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Poor design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not any better than 2nd generation. The design is finicky and they kept falling out of my ears. Save your money and order cheaper 2nd generation ones. I will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This this is not working good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working good and I can’t return it anymore coz I did get to know after using it for about 15 to 20 days , this is bad that I wasted my money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Falling pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept falling out of ears. Was not comfortable to my ear fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AIRPODS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Apple Certified 3 generation AirPods and they don’t work and Best Buy won’t change them for me or give me back credit. Last time I bought it from them .

    No, I would not recommend this to a friend