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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1555 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, battery life, and comfort of the Geek Squad Certified Refurbished AirPods (3rd generation) with Lightning Charging Case. Customers also find that the product has simple connectivity and is in very good condition. However, some customers reported issues with the fit in their ears, and a few customers mentioned issues with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,555 reviews
  • Rated 2 out of 5 stars

    Fit in the ear bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say bad things about the quality, but the fit in the ear is bad, it doesn't fit well and it falls out every time.It always worries me. I don't recommend buying it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished - Bad Idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying refurbished for the first time was a terrible idea! These were going to be for my daughter's birthday; however, when she went to use them they sounded as if the speakers in the buds had blown. We ended up returning them and purchasing brand new ones, which are great!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base where u charge the pods only work for 1 ear piece .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one did not work, for the price it was probably better if we just bought brand new

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived Defective.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived defective. Defective right out of the box. No microphone audio. Just spent 45 minutes on chat with Apple Support and they need to be replaced and I have to wait another week or so to get that done by mail. They are not tested at all don't trust refurbs even from Best Buy anymore.. Not worth it!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Air Pod 3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ears hurt wearing them and the fall out of my ears

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Right AirPod buzzes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right AirPod buzzes. When I open it up for the first time it was buzzing and it hasn't stop in all the time I've used it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    One earphone doesn’t work

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One earphone (right one) is very faint and at times does not work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Left ear pod went out already

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left headphone went out only lasted for half a month. Not a great refurbish

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two sets of these. One set worked fine. Second set only one ear bud worked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still linked to the previous owner’s account

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been able to linked them to Find My due they still linked to the previous owner’s account, which I think is unacceptable that only shows the lack of quality on the refurbish process

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad speakers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main speaker in both airpod stopped working after a month or 2, so to me not worth buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of refurbished

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished ones to try to save some money and they did not work well after about a month (after the return period of course). The right earbud is completely dead and on the left only the outer speaker works so you have to turn it up super loud. Will not buy refurbished again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would totally skip the third Gen pods!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can AirPods only lasted six months from purchase date. Only use them for about three months out of the six because I don’t care for the way these still in my ear but now it won’t even charge….

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love the product, but the fit just didn't work for my ears, like many others.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service defective products terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, refused to take back defective item within 60 days on Black Friday in Cary NC. Chris GS Manager and Alex store manager. Do not buy refurbished or BB items. Hit me up for the video.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They worked until they didn’t.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished since the reviews were good and these were not my main earphones… the warranty is 90 days and of course right after the warranty expired they started acting up. They’re good. Just buy them new so you can use that warranty!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Air Pods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the air pods in a package that appeared very old and dirty. The air pods themselves were not cleaned very well at all . I never even tried them they were gross.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods were registered under someone else’s account. Spent over an hour with Best Buy customer service in the Phillipenes, who were absolutely no help. This was the second time I have encountered this type of issue with something I have bought from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    0/10 won’t try again!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like these the previous owner didn’t delete their AirPods off find my iPhone so i wasn’t able to find them anywhere after they were lost.

    No, I would not recommend this to a friend