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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1555 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, battery life, and comfort of the Geek Squad Certified Refurbished AirPods (3rd generation) with Lightning Charging Case. Customers also find that the product has simple connectivity and is in very good condition. However, some customers reported issues with the fit in their ears, and a few customers mentioned issues with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,555 reviews
  • Rated 1 out of 5 stars

    No comment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment because it’s not good item low heard to voice I am tried to people so put trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke a month after purchased, they were not refurbished properly at all!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts my ear

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible hurts my ear after about 5-6 minutes Of use when the gen 1 don’t

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inaccurate Description

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods condition was mentioned excellent in the description, but these are totally beaten up and full of scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    what is that?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the location of the new owner was still available to the prior owner. it wasn't "wiped" correctly. had to return it.n n disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This airpods, make my ears hurt. I did not the fact that I was charged again because you did not calculate the taxes right.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the device is very poor. Currently, one side of the headset cannot automatically connect to Bluetooth

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was scratch, both side of the AirPod doesn’t sound good, try to turn on maximum volume but still not loud enough.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this AirPod generation 3 refurbished for my wife and when we received it the bud on the left side didn’t work at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I did not receive my package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a week now and I have not received my order and Best Buy have done nothing to help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. RIGHT AIR POD IS BLOWN OUT 20 DAYS AFTER PURCHASE. JUST 5 DAYS OUTSIDE OF RETURN POLICY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No charger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad service not a complete package, missing charger - do not buy. No returns and no follow up with Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not purchase another refurbish item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible!!!! A whole of static and low volume, I can barely use them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item was not usable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately was still connected to the original owners iCloud had to return

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DONT WORK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers dont work, airpod case is damaged. I need a refund and credit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Linked to someones account

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shares my location with previous owner. Terrible mistake to overlook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy customer service STINKS!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy failed to honor a rebate or send the forms despite a LENGTHY call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage broke in 20 days no recommend save your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound volume isn’t that great and the left one doesn’t want to charge sometimes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t work and so much static, I need to return

    No, I would not recommend this to a friend