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Customer Ratings & Reviews

Your price for this item is $109.99
The comparable value price is $179.99

Customer reviews

Rating 4.4 out of 5 stars with 413 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality of the Geek Squad Certified Refurbished AirPods 4, describing it as "pretty good" and "great." They also appreciate the improved fit compared to the AirPods Pro, saying they "fit snug in your ear" and "fit great."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 413 reviews
  • Rated 1 out of 5 stars

    Refurbished not good at all!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my wife and she only used them a few times before the case will not charge. The pair before only one side worked. I will not purchase refurbished devices again! Thats what I get for trying to save a buck, but Shame on Bestbuy for selling junk to loyal customers!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Snap Crackle Pop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished AirPods 4 would start crackling when typing messages then would have no sound. Talking was seemingly ok, but there were instances when crackling would occur during calls.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked but was tied to someone else’s account so I could not use find my

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't work and had to be exchanged. Make sure to test any products that are refurbished before you leave the store. I ended up buying a newer, non-refurbished pair of airpods that were in a similar price range

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Previos owner can track my location...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods that I've received are still tied to the previous owner's Apple account. I'm getting a warning that the previous owner can track my location via the "find my" app. This seems like something Geeksquad should have checked during their refurbishment process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead on Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods came DOA and did not charge (tried different cables and wireless), pair, or reset. Be weary of "certified refurbished", they clearly did not properly test this unit before sending it back out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods should be longer in length

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods are too short & kept falling out of my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Limited functionality be careful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpod was not put back to factory settings. I was not able to enable the airpod on find my app. Old owner of the refurbished airpod could still see the location.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Baidhensowjwi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Best buy sent me the wrong item, took weeks for the whole situation to be resolved. Confusing the email and live chats with employees. Terrible experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpod calling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people cant hear me on the phone. its frustrating as

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy selling knock off Apple certified product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought authentic Apple refurbished AirPod 4…… TWICE….. but was provided knock off charging case on BOTH purchases. Apple Genius Bar has confirmed this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Likely fakes -- regardless flawed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many signs that these are fakes. For example, they are the first Apple product of the many that I have that I cannot connect properly in the Find My app.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AirPods is still connected to someone else device and always making a dinging noise I will never buy refurbished AirPods again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not holding a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product doesn’t hold a charge. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Less than 1 Hour refurbished Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was less than 1 hour. Keeps disconnecting Bluetooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbished and they never worked properly from the start. Kept disconnecting with my Iphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them, they immediately didn’t work. Used a gift card for purchase and I have to wait 2 more weeks to try again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work speaker was blown and could not get my money back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inadequate service by best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy failed to de-link the Apple account before reselling it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer care is useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not order delivery, package was stolen/did not arrive. Customer care was useless.

    No, I would not recommend this to a friend