Customer Ratings & Reviews

The weren’t the best I know they were refurbished so I want supposed I had to return them

unbelievable experience. Purchased one defective out of box contacted agent online to get replacement. Price has changed from 89.99 to 99.99. online agent said they cannot do anything, but they can help in store, drove to store to return and order a replacement. store told me they can't do anything other than take return and to call customer service. I returned at store. Called customer service we told nothing they can do I now have to pay 99.99 asked for a supervisor was hung up on called back asked again and was told nothing they can do if i want replacement i have to pay 99.99.

Apple new they could've done better much trash as Apple put out this should have been free it speaks volumes or what they think about their consumers

Unfortunately I purchased a refurbished pair of earbuds, but after only two months of use they stopped working properly! Contacted Best Buy to see if anything could be done, but I was told I would have only 15 days to return them, or I could schedule a repair at my own cost! So lesson learned, only buy new and don’t expect long warranties on refurbished items! Love Apple products however, disappointed in Best Buy!

The absolute WORST customer service....air pods do not work. Called two days after the incredibly short return period because instead of rushing to return, we tried to fix them ourselves. We realized we couldn't but it was past the deadline. Called customer service, that was unsuccessful, asked to speak with a supervisor...he said It was too long of a wait so I couldn't stay on hold....I said I"d wait...then he pretended he couldn't hear me. What on earth?!?!

Units work, however, they do not allow for use of find my as they are not matching sets and Apple keeps providing warning as such.

Ordered as a gift. Opened and tried by my daughter 19 days from purchase, right ear NO sound. Took to best but ly to be fixed, they were rude, just refunded the money and wouldnt exchange for equal pricing. Went to get new pair, no one came to help. Went elsewhere. Made me pick store credit or best buy card - couldnt even get my money back. Unreal!

All in all I like the EarPods 4 but the sad thing is they don’t stay in my ear long I have to constantly push them back in.

Tried to use for the first time today and would not work and said they were set up already. Contacted Apple learned the case and AirPods were not a match.. great

I have still yet to receive this item. I have reached out numerous times to Best Buy and the shipper regarding this and have received nothing but an email saying I should work with local law enforcement regarding this matter.

certified refurb sucks. i cant use find my iphone cuz its still connected to a different apple accouny

Didn’t come with charger, but open box has a lot of static,

Bought two pair….one for me one for the hubby…neither allowed you to answer or end a call…switch songs….other than being able to listen to music or talk on them they did not function well…had to have your phone handy to answer end calls through it ….

Worked but was tied to someone else’s account so I could not use find my

I brought these for my wife and she only used them a few times before the case will not charge. The pair before only one side worked. I will not purchase refurbished devices again! Thats what I get for trying to save a buck, but Shame on Bestbuy for selling junk to loyal customers!!!

Refurbished AirPods 4 would start crackling when typing messages then would have no sound. Talking was seemingly ok, but there were instances when crackling would occur during calls.

The airpods that I've received are still tied to the previous owner's Apple account. I'm getting a warning that the previous owner can track my location via the "find my" app. This seems like something Geeksquad should have checked during their refurbishment process.

They didn't work and had to be exchanged. Make sure to test any products that are refurbished before you leave the store. I ended up buying a newer, non-refurbished pair of airpods that were in a similar price range

Airpods came DOA and did not charge (tried different cables and wireless), pair, or reset. Be weary of "certified refurbished", they clearly did not properly test this unit before sending it back out.

The airpod was not put back to factory settings. I was not able to enable the airpod on find my app. Old owner of the refurbished airpod could still see the location.