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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 446 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the great sound quality of the Geek Squad Certified Refurbished AirPods 4, along with the long battery life and comfortable fit. Many are pleased with the excellent condition of the refurbished product and its reliable connectivity. The primary concern expressed is the inconvenience of not having volume controls directly on the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 446 reviews
  • Rated 1 out of 5 stars

    Best Buy selling knock off Apple certified product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought authentic Apple refurbished AirPod 4…… TWICE….. but was provided knock off charging case on BOTH purchases. Apple Genius Bar has confirmed this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Baidhensowjwi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Best buy sent me the wrong item, took weeks for the whole situation to be resolved. Confusing the email and live chats with employees. Terrible experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Likely fakes -- regardless flawed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many signs that these are fakes. For example, they are the first Apple product of the many that I have that I cannot connect properly in the Find My app.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods should be longer in length

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods are too short & kept falling out of my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AirPods is still connected to someone else device and always making a dinging noise I will never buy refurbished AirPods again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these refurbished and they never worked properly from the start. Kept disconnecting with my Iphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them, they immediately didn’t work. Used a gift card for purchase and I have to wait 2 more weeks to try again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpod calling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people cant hear me on the phone. its frustrating as

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Less than 1 Hour refurbished Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was less than 1 hour. Keeps disconnecting Bluetooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not holding a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product doesn’t hold a charge. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer care is useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not order delivery, package was stolen/did not arrive. Customer care was useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work speaker was blown and could not get my money back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive my item. I am thinking this is a scam so do not spend your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inadequate service by best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy failed to de-link the Apple account before reselling it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product had another icloud owner on it and you can’t change it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished is not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each ear piece don’t stay charged no more than 2 hours at a time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t hold a charge. When messages come in can’t hear them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these AirPods. The noise cancellation is amazing. some stuff leaks through, but it has to be, like, really loud. Like, when I'm on the bus with both headphones in and about half volume, I can still hear the announcements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Like New, Looks New, Priced Like Used!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully refurbished with "as-new" functionality and appearance. No body bags, this jewel arrived in the original factory packaging (re-sealed by Best Buy) complete with all inserts and booklets. Full one-year of Apple Care assures my long-term happiness. Saved a bundle over new and I'm very happy with these AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It´s working as described. Good product, nice sound and excellent noise cancellation feature. My daughter appreciates it as a gifth.

    I would recommend this to a friend