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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1192 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the Geek Squad Certified Refurbished AirPods Max (Lightning)'s sound quality, condition, and comfort. Many appreciate the battery life, price, design, transparency mode, and color options. However, some customers find the headphones heavy and experience issues with the fit and connection. A few customers also noted that the volume does not go as high as they would like.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,192 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple in its finest!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bestest headset in the whole wide web! A++++++

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Returned Immediately

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this through refurbished through Best Buy. I would expect the quality level of the product to be a higher degree, but the box came back really beat up, there was dust inside the packing of the AirPods box, and when I tried to connect my AirPods to my Find My, it shakes the previous owners did not disconnect so I was unable to connect to my own. That was one of the main reasons I purchased in the first place and I had to return immediately. It was one of my first times purchasing through Geeksquad and I think it will be one of my last as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Aming headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product by apple. A little too heavy and battery lasting not too long but over all , a great pair one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Max White

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prouduct was packaged great and the headphones themselves are awesome and I would definitely recommend. Only concern was that the apple box itself was scratched and had some marks on it. Also had a sticker that was hard to get off. But for $100 off, I guess I can’t be too mad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    WASTE OF TIME BUY BRAND NEW

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start I bought then refurbished one so that probably where i went wont, but i just got 5/30/24 went to use them did sound amazing but after 2min in only one side work then it would disconnect and kept on doing over and over got them for the gym and reunion my whole work very disappointing. If survide by geek squat my head phone should b working i didnt get 2 min to enjoy it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new headphones. The sound quality is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! However, the battery life decreases over time !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Yes

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good but not worth the money. They’re good but could be better.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great audio awful warranty/quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had mine for less rhem 10 months and they stopped working all together and then apple said i had to pay $300 on top of the 600$ i already paid due to a scratch on the exterior. It was very minor but absolutely ridiculous. Would never buy new again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Glad I got the refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a bit worried because they wouldn't turn on when I first got them but after resetting them, they were good as new. They did smell a little weird though so I washed and disinfected the earpieces before using them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift Birthday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them as a gift for my daughter and it was a huge success. Her happy face and excitement when she received them justified the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm just throwing my hat in for a gift card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm just here for the gift card, but actually these Airpods are worth the money. Would definitely recommend getting them refurbished because that knocks the price down significantly for no real tradeoff--I got the box and accessories as well as the essential Apple box opening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves his headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. I bought them for my son who is in college and he just told me he loves them so much

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished feedback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No scratches and no effects yet, they came very protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have changed the game for me! My husband purchased a pair and I used them from time to time and finally decided to pull the trigger. I use these for literally everything!

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Refurbished great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset,good price.I found them to be little heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphone for music and calls

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Offer quality sound and phones calls are crisp and good quality too

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Awesome sound and clarity. Easy to set up and connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Silent sweetness

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones ever. I prefer them to in ear buds due to sensitivity issues. The noise cancelling is INCREDIBLE. Take it with you on an airplane and you’ll see how good it is.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is awesome. I love it. However somehow the acrive noise cancellation was not working.

    I would recommend this to a friend