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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,206 reviews
  • Rated 5 out of 5 stars

    Airpods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing choice for the holidays! Headphones work amazing , thank you BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it is refurbished, I thought it would not be as good as new. But it is very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great savings!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a quality pair with no lighting cable! My daughter is very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i wear these all day every day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    flippin love these! the feature of transparent mode is super ideal for big headphones like this.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Apple headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too heavy for my head good quality headphones thought

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got them for a Christmas gift. They cane wrapped and she loved them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in looking brand new. Excellent purchase!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this product. I'm fascinated by everything that has to do with Apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great would buy it again. Came in the original case and looked like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the item, very good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you my son love them they look awesome he been wearing them non stop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! From the beginning to the end the service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its treating me good so i like it definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpod Max

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked exactly how described, would recommend to anyone who loves a great listening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did just what I wanted!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones excellent. Costumer service was excellent, first pair stolen during delivery/

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    I should have listened to the reviews :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods were still connected to the previous owner’s Apple ID. With no way to trace the original owner, it’s impossible to get it wiped from the device, as AirPod Max’s only allow one Apple ID at a time. A factory reset can’t even do the job. The manager at Best Buy said that these AirPods should have never passed the Geek Squad inspection. A huge bummer because they were in PERFECT condition - not a single scratch or dent on them. Do better Geek Squad :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worked like a chalk

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like a chalk; never a doubt that it was refurbished

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing but start to hurt after a couple of hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couple of dents and scratches but works perfectly fine and still under warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pros

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, highly recommend!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend