Customer Ratings & Reviews

The sound quality was alright, but the noise cancelling feature would cut out intermittently and, when I'd take phone calls, the sound was garbled for me and the person who I was speaking with.

Box was damaged and it was a gift. Pink AirPods have Orange band which my daughter didn't like. Refurbished good for buying for self or not gifting.

Hype is wayyyy more than the product. Work well, but not to the tune of $500. You get same soundfrom any headphone. Of outside in sun, casing around ear gets extremely hot

I had it for 9 months before it started having many problems. In which it won’t charge nor turn on.

Please don’t waste your time buying a refurbished Apple product. The headphones were still paired to someone else’s Apple ID. I contacted Apple directly and they confirmed that there was no way for them or Best Buy to unpair the item, that has to be done by the original owner. They also verified that the original owner could see and track the location of the item under their Find My app. For this reason, such Apple products should not be re-sold as it is against Apple’s and I’m sure Best Buy’s privacy policy. I was uncomfortable knowing someone could track my location, so I returned them immediately!

Besides the sweat getting into the removable ear pieces would recommend just be careful not to over do it and clean them if you see water inside.

After using them for some time I have noticed somethings. The volume in one ear is louder than the other, the volume automatically turns up.

The package was thrown on the floor, didnt come in no boxes and only came with a charger

Size was too big and the case was horrible. No ofv button either and mine came with scratches…

For the price, the audio quality is poor. It's very thin - there's basically no bass at all. There isn't a good way to customize the EQ either: Apple's built in EQ customizer on iOS doesn't persist those settings on your headphones when using it with other devices, and the tuning options are very limited. Even bass boost doesn't add much bass

They keep disconnecting and won't stay synced my devices.

Not bad but has some scratches that I am not good with.

Microphone doesn’t work well for taking phone calls. People cannot hear me.

Extremly dissapointed with the microphone. Can`t fathom a pair of such expensive headphones to have such a terrible microphone. Teams / Zoom calls are horrible. Of course, I only noticed this while being in a louder environment and ONLY TWO Days after my return window closed. I would have not kept these...

It's a scam, bestbuy didn't ship me the certified item and It shared my sensitive location information to someone

they’re mid, definitely the one of best looking headphones out there but not the best sounding. and not worth the price.

Very disappointed with this purchase. I bought these headphones and within 1 month they stopped working completely. Best buy told me that couldn’t do anything about this and to contact apple… such a waste of time and pain. If your product stops working within such a short period of time you should offer a replacement or help to solve this problem and not push its customers off to someone else. Wouldn’t recommend. Also got these headphones when they were already connected to someone else’s icloud…best buy get it together.

Rating it 3 stars, the design of the product is great however the audio quality feel a bit short for me.

They never seemed to really work, believe it was an Apple issue

My daughter loves these headphones they were a good buy.