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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1192 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its excellent sound quality, impressive condition, and comfortable fit. Many users also appreciate the remarkable battery life, reasonable price, sleek design, and effective transparency mode. However, some customers have noted the weight and fit may be a concern, while others have experienced connectivity issues or desired a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,192 reviews
  • Rated 2 out of 5 stars

    Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition. Sound in the right ear became intermittent until it just stopped. Had to return due to that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for the bespectacled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound, apple interface, and quality were all right there - but the comfort, while wearing glasses, make them a hard no for the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop charging and even having the My best buy total they wouldn’t cover it don’t buy refurbished

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great Price but not a great product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was not in good condition. Also the active noise cancellation was not working at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointment after receiving defective product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was mailed to the store after waiting about seven days upon arriving I took delivery. I have turning on item. I got a defect message and took it to the Apple Store immediately. They wanted to send it off for me to wait an additional week and a half to find out what was wrong with it. I decided to purchase a new headset. I was very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy these. Mine wouldn’t charge or pair to my phone. Tons of complaints about GeekSquad refurbished products. Better to go with Apple Refurbished only. Best Buy wasted my time. Now I need to return these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iCloud locked, avoid at all costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a “refurbished” pair, Best Buy sure did not think to check if the airpods were even usable before selling them. They sold me a pair that was linked to another person’s icloud which means I can not properly even use them, and then were extremely unhelpful when contacting support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished bust

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones were great , unfortunately buying them refurbished was a bust ! Under 8 months they died . Only 90 days covered. That’s awful for the customer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    To impress broke people you don’t Know

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just to show people you got money.. other than that they are super mid headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Improper refurbishing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set I received had not been properly refurbished and was still locked to an existing Apple account. After I returned them, the second set I received was great and a good value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken headphones that don’t charge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of AirPods Max that were geek squad certified and they didn’t work…. I guess the certification doesn’t mean anything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was ok. I bought a refurbished one, like new. Battery life is awful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones stop working after a week……………………………….

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Previous owner still linked to headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first connected the headphones, it says its still connected to someone’s icloud and they would be able to see my location. No thanks, I will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t charge over 1% had to return. Tried five different charges, nothing worked. Didn’t get to experience headphones at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth It.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPod max wouldn’t hold a charge. Best bet is to buy them new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods were still connected to the precise owners AppleID. Thought I was getting refurbished AirPod Max’s but it came in a cardboard box without the original Apple box… just wrapped in bubble wrap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These came with another Apple ID connected and Best Buy wouldn't let me exchange them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iCloud account still attached to Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "certified refurbished" I received was still connected to the iCloud account of the previous owner, if this was a geek squad certified version this should've not happened. had to return same day I received it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I need help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are still linked to another iCloud account and I can't view the location for this reason someone could help me.

    No, I would not recommend this to a friend