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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1192 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its excellent sound quality, impressive condition, and comfortable fit. Many users also appreciate the remarkable battery life, reasonable price, sleek design, and effective transparency mode. However, some customers have noted the weight and fit may be a concern, while others have experienced connectivity issues or desired a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,192 reviews
  • Rated 1 out of 5 stars

    Item still paired to previous owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are fine but they are still paired to the previous owner…which means that person now can see exactly where the headphones are located. Would think they’d be unpaired since they were refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BE WARNED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came with a dirty headband, scratched on the silver part, dead, and still connected to someone else's Apple ID. extremely disappointed, as I have been saving for these for months. Will probably get a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Certified Refurbished Means Nothing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that I was not able to purchase an extended warranty with this item. I, nor did the cashier have knowledge of this. Also the item was not advertised as such.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted Money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked less than 90 days for me. The replacement is about $50 cheaper under the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Longer a Refurbished Fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use them. Unit had a humming sound when using noise canceling. Took them back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive them so I wouldn’t know if they work good or not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work, could not get an exchange.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones came defective, I was told a store can exchange them, but the store wanted me to pay $200 to exchange them. Completely ridiculous,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple refurbished airpods max.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working after 4 months. Can not return. Do not buy refurbished products from best buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Air Pod Max Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air Pod Maxes are a great choice for anyone looking for high-quality headphones that deliver exceptional sound quality, noise cancellation, and comfortable fit. The AirPods Max have been praised for their ability to deliver clear and crisp audio across all genres of music, as well as their intuitive controls and long battery life. Their noise cancellation technology is top-notch, effectively blocking out external noise and allowing you to fully immerse yourself in your music. Additionally, the AirPods Max are designed with a soft and breathable mesh canopy, making them comfortable to wear for extended periods of time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still wanted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mine came broken and still logged on to previous owners icloud, but i still want the headphones i will exchange them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    S

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sold me a product that does not work correctly, they do not work while you are on a call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They shouldn’t sell items like this. It does not sound good and it’s not good. And even smell bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive and battery last only for couple of hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Certified refurbished rubbish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished by the geek squad and still did not work properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpods maxs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it never came so i will like a refund or something

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not refurbished clean

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was connected to another persons Apple ID. Using these devices can potentially share your location with previous owner.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yuh huh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 4 months, fxck the 50 character requirement

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    GREAT QUALITIES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so im 3 weeks into using this and all i can say is this is amazing!! sound quality is so good, battery life lasts for like 21 hours! and most importantly, it doesn’t hurt my ears but as we all know it a bit too expensive! so can we really say it’s ever worth it ?

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    AMAZING!!! Just like brand new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! When they first came in the package(exterior) was a tad dirty but the inside(most important) was extremely cleaned and packaged with care. They connected to my phone just like my boyfriend’s AirPod max’s which were from the Apple Store. 10/10 recommend for being functional and you save a lot of money

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sound quality is great. Best headphones if one is within the apple ecosystem.

    I would recommend this to a friend