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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,206 of 1,206 reviews
  • Rated 1 out of 5 stars

    Not worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i got theheadphones, the sound quality was half decent. Not worth the monet you pay. Plus the noise cancellation did not work because the clamping force was too low. The dials and button on the heaphones did not work! I troubleshooted with Apple , and they said to return it back to Best Buy! I know that the airpod max new is expensive, but honestly with these drawbacks you might as well get a new Bose headphones or Beats!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple ID issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in an open box, which was ok for me. Had a few big scratches. But the worst thing - it was under somebody else's Apple ID. Best Buy should Apple products before reselling them!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop selling refurpished items

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half the items don’t work. I bought some airpod max and they malfunction. Best buy stop selling these products through them away they don’t work probably

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left speaker troubles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for less than 2 months and the left speaker is making a windy/white noise sound when I turn on the active noise canceling feature.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price wise there’s better out there , if they were $250-$300 headphones they wouldn’t be as bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return, sound out of only one side dispite multiple updates and workarounds

    No, I would not recommend this to a friend