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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,205 reviews
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve ever had. So happy with it. It was the right decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod Max Refurbished Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great packaging, everything works great! Fast delivery as well, very happy with my order

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in perfect condition but there are a bunch of scratches and had a strange odor.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loveeeee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well at first, now running into issues pairing to device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No compliants other then price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones i use daily. Works seemlessly with iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones. I took them to Egypt with me and they performed great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hesdphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but calls started sounding weird after a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have was looking for perfect gift for my son I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best airpods!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite item! I wear these with every outfit and use them daily!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Good but would buy new instead

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price but they came defective and I had to take them to Apple Service

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Refurbished AirPods Max has connectivity issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the refurbished AirPods Max for 40 days, my Apple devices (iPhone and iPad) suddenly cannot find and connect to the headphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    my worst purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointment!! I bought this product and I received some used headphones with that shipment I felt that they had disrespected me since they were extremely dirty, they were disgusting just by looking at them, it was not worth it for such a high price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrive late and with an iCloud account but everything else was okay

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never ordering from best buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got the product. Someone has already gotten to the headset before delivering it to me , Still going back and forth to get my refund, giving me the hardest time and lastly give me a respond of , take care of it on my own with the local law enforcement. lol

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase. Not refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not a good purchase. The previous owner's iCloud was still on it. It had scratches, dirt and everything on the covers. The Airpods had some scratches on it too. I don't think it was even a refurbished piece. The earcups were bad too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple's AirPods Max headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Key Features: - Active Noise Canceling: Blocks out background noise, making them ideal for commutes or focus-intensive work - Transparency Mode: Amplifies external sounds, keeping you aware of your surroundings - Long Battery Life: Up to 18-21 hours of playback with noise canceling enabled - Sleek Design: Stainless steel headband and aluminum ear cups for durability However, some drawbacks include the lack of water resistance, no 3.5mm headphone jack, and limited compatibility with non-Apple devices ¹. Pros and Cons: Pros: - Excellent sound quality - Comfortable design - Seamless integration with Apple devices Cons: - No water resistance - Limited compatibility with non-Apple devices - Smart case could be improved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scratches on the airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box wasn’t clean and had marks all over it. The airpod cover is dirty and airpods have scratches on them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty, smelly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods came dirty and reaking of the last owners cologne / perfume. The charging cord was not neat, and taped together. Will be returning these asap. Bestbuy should be ashamed of themselves. Nothing was clearly done to refurbish these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out!!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my order just to open the box that wasnt taped or had plastic around it or anything and my item was not in the box its a cheap replica of the headphones and i am very very disappointed in this issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they stopped working after a few months they only turn on when on the charger and still don’t connect to bluetooth

    No, I would not recommend this to a friend