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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1184 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Geek Squad Certified Refurbished AirPods Max's excellent sound quality, comfortable fit, and remarkable battery life. Many appreciate the pristine condition of the refurbished headphones and their sleek design. Some customers have noted the weight and fit could be improved, while others have experienced minor connectivity and volume issues. Overall, the positive aspects of the headphones appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,184 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice headphones, love noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were refurbished but were in great condition. They last a long time in use, and the noise canceling is very nice. They are heavy on your head, but were comfortable enough to use on 16 hour flight

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPods Max Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max are a premium choice in the over-ear headphone market, offering outstanding audio quality and comfort. With rich, detailed sound across all frequencies, they are ideal for both music enthusiasts and casual listeners. The Active Noise Cancellation (ANC) effectively blocks out distractions, allowing for an immersive listening experience. Built with stainless steel and memory foam, they are both durable and comfortable, with a headband design that evenly distributes weight to reduce fatigue during extended use. Seamless integration with Apple’s ecosystem also ensures easy pairing and intuitive controls. While they come at a higher price, their superior sound, design, and features make them a worthwhile investment for anyone seeking high-quality headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Condition
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice comfortable head set. They could be a little louder for my liking. Considering they were refurbished they were in excellent condition. Came with the original box and everything is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible Sound and Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the AirPods Max—remarkable clarity, deep bass, and top‑tier noise cancellation. Built like a tank, incredibly comfortable ear cups, and seamless Apple integration. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to give as a gift. They have said the audio output are the best they've ever had. Reliable, comfortable, and great sounding. What else more do you need in a set of headphones?

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones on Point!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The Bluetooth pops on automatically when I put them on my head. They are super comfortable with the padding. I also love the noise cancellation feature. These are actually my second set because my college age daughter took my originals back to University of Houston with her.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple does it again!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great sound, and awesome noise cancellation! I bought a refurbished product and very happy. Connects easily with great battery life! Can’t beat Apple quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Max offers exceptional audio quality, effective noise cancellation, and a premium build. Its spatial audio and seamless integration with Apple devices enhance the user experience. However, its high price and heavier design might deter some users. Overall, it's a top-tier choice for Apple enthusiasts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AirPod

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio super good and the battery last a while like 9-13 hours

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came in great condition. Works perfectly and links to iPhone out of the box. Sound quality is also great, giving a flat and neutral sound. The downside is it’s pretty heavy, making it cumbersome for long sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife for Mother’s Day, she has enjoyed them quite a bit. She typically will keep the headphones on the Ambient setting to hear things around her, she is able to use her headphones and hear our children while listening (to engage in conversation she needs to turn down the music, but the microphone picks up well regardless), she has also enjoyed the noise reduction these headphones offer and will use them as a way to get “me” time. The added Apple specific integrations with the iPhone such as Siri and read notifications are helpful and preferred by her, although she gives a 4/5 for Siri’s responsiveness, but could be user error in her own words. The headphones are kept in a case, and she preferred this style over the AirPods Pro because our babies lost them and so the size of these make them difficult to lose. She enjoys the battery life as well and hasn’t had any trouble charging.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    great sound quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is great and it's very comfortable on the head but it's kinda heavy and you could feel it after a while

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good product just some flaws

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has nice noise cancellation, just a bit heavy on the head though. Battery life is pretty good, came in good condition for a refurbished product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great build, okay sound, below average ANC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for a wireless headset. The build is the best you will find in a headphone in this category. The ANC is okay but inferior to what you find on Sony ANC headsets. Word of caution - this headset is known to have increased condensation collect in the ear cups and can short the headset. This pair is best used in a cooler environment with breaks intbetween to decrease moisture build up. I purchased these as a refurb for half price of retail. I could not recommend these at full price but at a steep discount they are acceptable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    10/10 totally recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished items are the way to go! I received my headphones fast, and pristine. It came with the box, the instruction card, and the charging cable. The only thing missing was the plastic that is normally around a new apple product. It was basically new. There were no scratches and zero problems with the audio or anything. It even still has the original apple warranty, so if anything were to go wrong… I can bring them into apple. The headphones are little heavy but it’s nothing major. My favorite feature is the background noise you can set them to play. Anyways if you’re thinking about it and don’t mind the price tag, just get them, you won’t regret it. Plus they’re really cute!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    It’s up to apple standards

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit heavy great sound good price for refurbished item

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    A purchase I regret

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very deep into the Apple ecosystem and have been accused of being a fanboy. But after a few months, these just don't excite me, and I'm more and more disappointed and frustrated. I previously had a pair of Bose QC 35 because I travel a lot. The AirPod Max wasn't designed for travel. The case is terrible and not very compact. I bought lighting to 3.5mm cable to connect them to my work PC and for in-flight entertainment but can't seem to get them to connect on a hard wire connection (or a Bluetooth connection for my PC.) The sound quality is great, and they are comfortable. But are slightly heavy, but built well. As long as I'm using an Apple product, they're fine. But overall, I wish I had just stuck with Bose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    AIrpod maxe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and comfortable. But it is a little heavier than other headphones so I do not recommend using for a long amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Are we sure this was refurbished?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPod Max were for my daughter. She is sensitive to loud noises and the noise cancelling on these work great! We have had a hard time finding ear buds or headphones that were comfortable and these won that challenge as well. The box was a bit dirty so I was nervous about what would be inside but these were perfect. Warranty was going to expire in 12-months so little time wasted by the time we got them. This is my second pair of refurb AirPod Max and I'd do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I’m so happy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys. These refurbished AirPods Max are NO JOKE. Perfect condition and you’re saving like $170. So glad I went with them. Absolutely nothing wrong with them- no scratches, no iCloud account attached from the previous owner, pristine sound quality! Worth the investment imo!

    I would recommend this to a friend