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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1199 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,199 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was in perfectly condition and I did not have any problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Save money? Sign me up

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished is definitely great if you like to save money. Been using it over a year now and has served me great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple did it again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great quality sound,can’t go wrong with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best noise canceling headphones ever.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best product apple ever created. the pair of used airpods max best buy sent me are like new. the sm5s i bought from amazon broke after a year. these things are built like a tank. thank you best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Headphone Review 9 months later

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these at first but they are bulky and you can sometimes hear your music through the headphones. The sound quality it’s amazing and so is the color.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Geek Squad Certified These Well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inside the box, these units were in great condition and all genuine. A pleasant experience considering the price and amount of counterfeit AirPod Max units floating around.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, incredible sound and looks very high-end

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best AirPods I have ever owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned nearly every generation of airpods and these are by far the best I have ever had. The noise cancellation actually cancels our the noise and I can finally listen to music at the gym or while riding in the car without the annoying backround noise. They are definitely worth the money and I would reccomend them to any music lover.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound awesome, usability not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good sound, but is a little heavy, not good to expend a lot of time using it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is insane. I cannot stress how amazing the sound is. I bought a pair of Sony headphones for 120 dollars, which I didn't have any gripes with, but I didn't know what I was missing until I popped them on and pressed play. These headphones are the way Apple justifies being an Apple nerd in the sound quality department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much! Came practically brand new, work perfectly, outstanding condition, and quality. Def recommend if you are looking for some overhead headphones with great noise cancellation!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones-Great Sound-Great Materials

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little hessitant given the price. I have no regrets. These sre well made and sound amazing no matter the genre of music. Eveyrhimg from a Zoom call to a concerto, you can’t go wrong. I own the Sony XM5’s, too and honestly i have to give the slightest of slightest nod to these, since most of my devices are in the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy the refurbished instead!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished are more affordable and are basically the exact same as what new ones would look and sound like. They look brand new and sound amazing. Noise canceling is the best with the Air Pods Max, highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm by no means an expert on earphones...but they work seamlessly with all of my Apple devices, and like I mentioned I am no expert and haven't tried any other brands, but these are amazing with the sound being fantastic to me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same product, lower price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well, sound well and look well! I used to have brand new ones … then they got stolen so I opted for a “new” pair but with a lower price point :) they work perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Would Reccomend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. Was sort of skeptical when seeing reviews but I caved in and bought it. Came in on time and came in flawless. There were no visible marks or scratches, came with all original accessories, and was clean. There were no signs of wear and tear aside from the case being just a little dusty. Would highly reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Wonderful noise cancelling. Comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money. Super comfy and sound is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Save money buying used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these used or open box for a discount because of their steep price and I haven’t had any problems with their quality after a couple months of use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are one of my more favorite investments. The sound is clear and I am able to feel the bass just the way I expected to. Highly recommend these headphones.

    I would recommend this to a friend