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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1199 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,199 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the headphones work well they’re very good qualit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones work well and a good quality durable excellent sound and I use them to work out while I’m in the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    iPhone max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Well, with the price and time and effort to purchase I have nothing bad to say about my experience buying this product is actually earphones that I use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation on these headphones is OUT of this world. The best headphones i’ve ever owned. cant leave the house without them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much l!! Lasts long and I still have them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the noise cancelling out there. Make sure you get them on sale, No different from the new ones. Same sound etc

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Don’t Waste your Money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited about these headphones, but I was let down. The noise cancellation feature is great, and the sound is average. BUT they are very heavy and started to hurt my ears/jaw after 5 minutes of having them on. For the price, I wouldn’t waste your money. I’m sure there are better alternatives, and I will be sticking to my sony earbuds. Hope this helps!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great value headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, but not really justified price with all the competitors. The sound quality is suberb and definitely will do great, but the features compared to the XM5s and Boses, just dosen't compete. I hope they make a v2 for the heaphones with more features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My First AirPod Max.........

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product I received was almost like a new Device with a very small amount of usage sign. Sound Quality, Battery Backup everything is like what we expect from a brand new product. On Top of this, I received 6 month brand warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've Owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible. The build quality is great and although to hold it feels heavy, its not heavy on the head and very comfortable on the ears. Will get my wife a pair for her birthday for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Refurbished AirPod Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods were refurbished and appeared to be in good working condition. However, the ear tabs appeared to be a bit dirty for my preference so I did return them and get a brand new pair.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    AirPods Max refurnished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely refurbished is the way!!! Don’t spend your money on full price, mines came in perfect conditions and the life batteries is the same exact as the full price one

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Maybe just shell out extra for new ones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a few issues since evidently the previous owner didn't remove Find My on them. They do sound good and they don't look used, but I've had to take them back a couple of times for repairs. I've not had brand new ones, so maybe they have the same issue. So far, Apple has helped out, but I'm thinking they may have to replace them with a new pair if the issue can't be resolved. The price was better, but it would probably be less trouble buying new ones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphone! Got them for my fiancé for her birthday! She loved them as well, very comfy and well fitted! Got them fast as well! Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Can’t color match apple products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How does apple make blue headphones that doesn’t match the blue iPad. I’m upset about this one so I had to return only for that reason. Other than that great headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good hecking headphones!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, no issues. The noise cancellation is so cool and the dial for the volume is nice and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are worth every penny I’m so glad they offer refurbished so I didn’t have to spend $500+ on them. There’s absolutely nothing wrong with them they are exactly like getting brand new. No scratches nothing looks used

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That earphones makes my life better now I can listen music with amazing sound & noice cancellation the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had earpods for years and finally made the switch to over ear. I started with beats and the bass isnt there. Finally took the plunge and purchased these babies. INCREDIBLE.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not Impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking headphone. Unfortunately I wasn't impressed with the sound for $500 headphone. The Noise cancellation is amazing, but the sound is not great. Volume doesn't go that high, bass is not too strong, and random popping and crackling noises when ANC is on. I wanted to love them, but for $500 these were not worth it in my opinion.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Extremely pleased with the quality of the headphones. Wished they shipped a little faster though

    I would recommend this to a friend